Ry Crozier

Editor-in-Chief

Ry Crozier has reported on the technology sector for 25 years.

Crozier re-joined iTnews in 2015, after previous stints as a journalist at the University of New South Wales and Electronics News.

Recent articles by Ry Crozier

Tip Top bakes digital into its field force

Tip Top bakes digital into its field force

Shifts conversation into the bread aisle.
Ry Crozier Nov 20 2017 6:35AM Cloud
Aussie businesses to take the rap for their algorithms' actions

Aussie businesses to take the rap for their algorithms' actions

ACCC makes its position clear.
Ry Crozier Nov 17 2017 6:57AM Software
Shell's QGC expands drone use in Surat Basin

Shell's QGC expands drone use in Surat Basin

Granted wider area to operate.
Ry Crozier Nov 16 2017 10:56AM Hardware
How Telstra and others "overcharged" NBN customers

How Telstra and others "overcharged" NBN customers

Analysis: Bad process, bad data.
Ry Crozier Nov 16 2017 6:30AM Telco/ISP
NBN Co looks at 5G options in city areas

NBN Co looks at 5G options in city areas

But Telstra agreements may make it impossible.
Ry Crozier Nov 14 2017 11:53AM Telco/ISP
BMW turns to data to solve owners' car troubles

BMW turns to data to solve owners' car troubles

Algorithms trained to recognise defects.
Ry Crozier Nov 14 2017 11:20AM Software
Shell blends data to personalise fuel

Shell blends data to personalise fuel

Battles with adding value to a commodity sale.
Ry Crozier Nov 13 2017 12:08PM Software
How Woolies used Google machine learning to scale Bunch

How Woolies used Google machine learning to scale Bunch

Auto-moderates customer community.
Ry Crozier Nov 10 2017 6:40AM Strategy
Jetstar looks to AI for smarter customer service

Jetstar looks to AI for smarter customer service

Key to standing out from rivals.
Ry Crozier Nov 9 2017 6:50AM Software
Volkswagen Australia looks to Salesforce for IoT

Volkswagen Australia looks to Salesforce for IoT

Connected cars, AI factored into future thinking.
Ry Crozier Nov 8 2017 11:00AM Software
RMIT to roll out uni-wide Salesforce

RMIT to roll out uni-wide Salesforce

Reveals major student engagement project.
Ry Crozier Nov 8 2017 6:57AM Software
NBN Co goes on management hiring spree

NBN Co goes on management hiring spree

Unveils plans to recruit 12 exec and general managers.
Ry Crozier Nov 8 2017 6:50AM Telco/ISP
Inside Shell's 'spare parts' data science project

Inside Shell's 'spare parts' data science project

Millions saved on inventory management.
Ry Crozier Nov 7 2017 6:47AM Software
Superloop snaps up hotel wi-fi operator

Superloop snaps up hotel wi-fi operator

Third wireless acquisition in a year.
Ry Crozier Nov 3 2017 11:26AM Telco/ISP
NT Police backs need for cyber laws

NT Police backs need for cyber laws

States and territories divided.
Ry Crozier Nov 3 2017 11:07AM Security
NBN Co will stay off federal budget books

NBN Co will stay off federal budget books

Profit warnings won't trigger a review.
Ry Crozier Nov 3 2017 6:40AM Telco/ISP
Telstra reviews its NBN CVC consumption weekly

Telstra reviews its NBN CVC consumption weekly

Relies on modem telemetry to manage service quality.
Ry Crozier Nov 2 2017 3:56PM Telco/ISP
Telstra to shut, 'contain' or shift 800 apps to cloud

Telstra to shut, 'contain' or shift 800 apps to cloud

One of 200-plus digitisation initiatives underway.
Ry Crozier Nov 2 2017 11:58AM Telco/ISP
NAB to 'rebalance' IT workforce

NAB to 'rebalance' IT workforce

Plans to cut thousands from across bank.
Ry Crozier Nov 2 2017 9:15AM Financial Services
Service NSW wants to offer AI-powered services direct to citizens

Service NSW wants to offer AI-powered services direct to citizens

First back-office, then front.
Ry Crozier Nov 1 2017 12:15PM Software

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