Emerging Tech

Transurban explores bringing agentic AI to its chatbot

Transurban explores bringing agentic AI to its chatbot

Has a goal to offer "proactive", contextual, AI-based customer service.
Kate Weber Jun 19 2025 1:31PM Emerging Tech
Northcott to explore AI summarisation

Northcott to explore AI summarisation

To further support children and adults with disability.
Kate Weber May 30 2025 6:32AM Emerging Tech
Westpac pilots AI to analyse inbound call content

Westpac pilots AI to analyse inbound call content

Pattern matching and prompts for support staff.
Ry Crozier May 29 2025 6:42AM Financial Services
BHP sets up AI hub in Singapore

BHP sets up AI hub in Singapore

To solve challenges from across its operations.
Ry Crozier May 27 2025 10:14PM Digital Nation
ANZ explores agentic AI opportunities

ANZ explores agentic AI opportunities

After building strong foundations.  
Kate Weber May 26 2025 6:49AM Emerging Tech
Treasury Wine Estates uses AI agents to find consumer insights

Treasury Wine Estates uses AI agents to find consumer insights

Taps thousands of trends documents.
Kate Weber May 22 2025 12:32PM Emerging Tech
BHP sets sights on enterprise-wide AI transformation

BHP sets sights on enterprise-wide AI transformation

Creates practice lead roles for AI engineering and data.
Ry Crozier May 22 2025 6:47AM Digital Nation
Worley targets a 10x return on its AI investments

Worley targets a 10x return on its AI investments

Says Nvidia chief has taken a "personal interest" in industrial sectors.
Ry Crozier May 21 2025 6:56AM Digital Nation
King & Wood Mallesons Australia to give Gen AI tool to 1200 lawyers

King & Wood Mallesons Australia to give Gen AI tool to 1200 lawyers

After a six week trial.
Ry Crozier May 15 2025 6:27AM Digital Nation
Telstra eyes AI multi-agent systems for its processes

Telstra eyes AI multi-agent systems for its processes

Sets a goal to have three core data platforms.
Ry Crozier May 14 2025 6:48AM Digital Nation
Macquarie Bank wants AI to reduce "cognitive load" on customers

Macquarie Bank wants AI to reduce "cognitive load" on customers

Outlines the "nirvana of delivering services" as a bank.
Ry Crozier Apr 24 2025 2:02PM Financial Services
Queensland uses AI to screen potential Olympians

Queensland uses AI to screen potential Olympians

In preparation for the Games in Brisbane in 2032.
Eleanor Dickinson Apr 17 2025 6:53AM Software
Sunshine Coast Council trains AI kiosk for in-person help

Sunshine Coast Council trains AI kiosk for in-person help

At its municipal centre.
Eleanor Dickinson Apr 10 2025 1:10PM Emerging Tech
CBA sets up 'GenAI Network' community

CBA sets up 'GenAI Network' community

To build knowledge and skills group-wide.
Kate Weber Apr 1 2025 6:25AM Emerging Tech
Sydney Opera House sets expectations for AI

Sydney Opera House sets expectations for AI

Takes a risk-based approach to adoption.
Kate Weber Mar 27 2025 9:00AM Emerging Tech
CSIRO looks to next-gen AI agents to fulfil 'copilot' promise

CSIRO looks to next-gen AI agents to fulfil 'copilot' promise

Based on its own experiences of M365 Copilot.
Ry Crozier Mar 27 2025 5:58AM Cloud
Nine restructures data, technology functions

Nine restructures data, technology functions

Suzie Cardwell takes on additional duties.
Eleanor Dickinson Mar 24 2025 1:25PM Digital Nation
Case Study: How the Australian Epilepsy Project taps tech to empower patients

Case Study: How the Australian Epilepsy Project taps tech to empower patients

As it creates a centralised dataset for epilepsy using AI and cloud computing.
Kate Weber Mar 20 2025 12:58PM Digital Nation
Colonial First State brings AI to its FirstTech function

Colonial First State brings AI to its FirstTech function

Works to improve accuracy of answers to complex financial questions.
Kate Weber Mar 20 2025 11:41AM Emerging Tech
Medibank eyes Gen AI rollout to support shortened work weeks

Medibank eyes Gen AI rollout to support shortened work weeks

Could be a "massive win" for the employee experience.
Kate Weber Mar 13 2025 2:04PM Emerging Tech

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