How Telstra and others "overcharged" NBN customers

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How Telstra and others "overcharged" NBN customers

Analysis: Bad process, bad data.

Telstra and other big retail service providers (RSPs) are refunding thousands of NBN customers for selling them internet services at unattainable speeds as a result of bad NBN Co processes and data. The big RSPs have been publicly shamed for selling NBN customers internet services that ...

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customersdatanbnnbn cooptusoverchargedprocesstelcotelco/isptelstra

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