How Telstra and others "overcharged" NBN customers

By

Analysis: Bad process, bad data.

How Telstra and others "overcharged" NBN customers
Telstra and other big retail service providers (RSPs) are refunding thousands of NBN customers for selling them internet services at unattainable speeds as a result of bad NBN Co processes and data. The big RSPs have been publicly shamed for selling NBN customers internet services that ...

Hi! You've reached one of our premium articles. This is available exclusively to subscribers.

It's free to register, and only takes a few minutes.

Once you sign up you'll have unlimited access to the full catalogue of Australia's best business IT content, as well as a daily news bulletin delivered straight to your inbox.

Register now
Got a news tip for our journalists? Share it with us anonymously here.
Copyright © iTnews.com.au . All rights reserved.
Tags:
customersdatanbnnbn cooptusprocesstelcotelco/isptelstra

Sponsored Whitepapers

Optus Enterprise Mobility
Optus Enterprise Mobility
Life After VMware: Scale Securely with mCloud by Micron21
Life After VMware: Scale Securely with mCloud by Micron21
Cut Cloud Costs Without Compromise: Discover mCloud by Micron21
Cut Cloud Costs Without Compromise: Discover mCloud by Micron21
What 4 wholesale distribution challenges aren’t going away anytime soon?
What 4 wholesale distribution challenges aren’t going away anytime soon?
State of the SOC: Building Resilience in a Shifting Threat Landscape
State of the SOC: Building Resilience in a Shifting Threat Landscape

Events

Most Read Articles

AFP nabs alleged smisher targeting mobile phone customers

AFP nabs alleged smisher targeting mobile phone customers
Travel eSIMs secretly route traffic over Chinese and undisclosed networks: study

Travel eSIMs secretly route traffic over Chinese and undisclosed networks: study
Optus CEO says attack may have been launched from Europe

Optus CEO says attack may have been launched from Europe
Services Australia struggles to gauge exposure to Optus data breach

Services Australia struggles to gauge exposure to Optus data breach
techpartner.news logo
Dave Stevens on Brennan's evolution and the need for Aussie tech unity
Dave Stevens on Brennan's evolution and the need for Aussie tech unity
Sydney's ITKnocks on contact centre AI and the slow death of the IVR
Sydney's ITKnocks on contact centre AI and the slow death of the IVR
"It's an exciting time to be part of the health and aged care sector"
"It's an exciting time to be part of the health and aged care sector"
Insicon founder Matt Miller on the coming 'tsunami' of compliance and educating boards about cyber security
Insicon founder Matt Miller on the coming 'tsunami' of compliance and educating boards about cyber security
Orro claims Australia first with managed digital asset discovery service
Orro claims Australia first with managed digital asset discovery service

Log In

  |  Forgot your password?