Latest News

NDIS Commission to have a new intelligent risk engine by August

Australian Payments Plus continues "operating model harmonisation"

The death of standing privilege in the age of AI agents

In Pictures: Infoblox & AISA Women in Cyber Security Summit

Microsoft says new Windows Recall bypass isn't a vulnerability

How Telstra and others "overcharged" NBN customers

By Ry Crozier

Nov 16 2017 6:30AM

Analysis: Bad process, bad data.

How Telstra and others "overcharged" NBN customers

Telstra and other big retail service providers (RSPs) are refunding thousands of NBN customers for selling them internet services at unattainable speeds as a result of bad NBN Co processes and data. The big RSPs have been publicly shamed for selling NBN customers internet services that ...

Hi! You've reached one of our premium articles. This is available exclusively to subscribers.

It's free to register, and only takes a few minutes.

Once you sign up you'll have unlimited access to the full catalogue of Australia's best business IT content, as well as a daily news bulletin delivered straight to your inbox.

Register now

Already have an account? Log in to read this article.

Got a news tip for our journalists? Share it with us anonymously here.

Copyright © iTnews.com.au . All rights reserved.

Tags:

customers data nbn nbn co optus process telco telco/isp telstra

Partner Content

Security for smart devices – time to step forward because there's nowhere to hide

Promoted Content Security for smart devices – time to step forward because there's nowhere to hide

AI-driven attacks shrinking response window for security teams, Elastic warns

Partner Content AI-driven attacks shrinking response window for security teams, Elastic warns

InnoEX and Hong Kong Electronics Fair (Spring Edition) will open in April 2026

Promoted Content InnoEX and Hong Kong Electronics Fair (Spring Edition) will open in April 2026

Cyconsol Unlocks Growth Potential for Cyber Vendors in Australia

Promoted Content Cyconsol Unlocks Growth Potential for Cyber Vendors in Australia

Sponsored Whitepapers

The future of resilience: AI-Driven dynamic storage

The future of resilience: AI-Driven dynamic storage

5 reasons to adopt a mobile first security strategy

5 reasons to adopt a mobile first security strategy

Uncomplicate IT Service Delivery with AI Agents

Uncomplicate IT Service Delivery with AI Agents

Getting ahead of the tech: what’s next for Australian organisations in digital transformation

Getting ahead of the tech: what’s next for Australian organisations in digital transformation

Fintech compliance made fast and secure

Fintech compliance made fast and secure

Events

Most Read Articles

NBN Co pays up as FTTP service levels wobble

NBN Co pays up as FTTP service levels wobble

FBI remotely patched privately-owned routers to evict Russian GRU spies

FBI remotely patched privately-owned routers to evict Russian GRU spies

Transgrid, Lumea add mobile signal boosters to transmission towers

Transgrid, Lumea add mobile signal boosters to transmission towers

Telstra overruled in mobile coverage claims stoush

Telstra overruled in mobile coverage claims stoush

Sydney-based AI-cloud waste startup raises $3m

Sydney-based AI-cloud waste startup raises $3m

Brennan uses NiCE to modernise its contact centre

Brennan uses NiCE to modernise its contact centre

Impact Awards: Tecala slashes customer response times for fintech IQumulate

Impact Awards: Tecala slashes customer response times for fintech IQumulate

Interactive introduces private cloud platform

Interactive introduces private cloud platform

Digital61 expands cybersecurity portfolio

Digital61 expands cybersecurity portfolio

Most popular tech stories