Metcash brings AI search to its B2B marketplace
Mar 19 2026SAP-based platform augmented with Coveo.
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RACV sets data foundations to underpin AI in customer channels
Mar 19 2026Initial focus in contact centre, plans expansion.
Griffith University takes control of its student recruitment
Mar 16 2026Establishes clear line of sight across prospect pipeline, connects martech stack.
Craveable Brands has one eye on AI, and the other on the project failure rate
Mar 12 2026Hopes tech partners will help it de-risk adoption.
Meta acquires AI agent social network Moltbook
Mar 11 2026Where AI-powered bots appear to swap code and gossip.
Premier's Department NSW CDIO of four-and-a-half years leaves
Mar 11 2026Replacement to create a 'digital workforce strategy'.
Medibank uses data cloud to hit and maintain "gold standard" for marketing
Mar 5 2026Expands data-driven efforts to personalisation and onboarding.
Macquarie Uni's AI chief heads to La Trobe
Mar 5 2026To become a pro vice-chancellor focused solely on AI.
Superloop has AI handling most of its customer service
Feb 25 2026As technology bests humans in handling support volumes.
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