Kogan taps AI agent to handle customer service
Oct 14 2026Handling everything from order status to initiating returns.
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Microsoft president says milk faces more regulation than AI
Oct 13 2026Safety requirements debate continues.
REA Group scales personalisation across both sides of its marketplace
Oct 13 2026Applying B2C concepts to B2B customers.
EasyPark builds an AI agent to help it qualify B2B sales leads
Oct 9 2026Positioned as a "teammate" for reps.
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Colonial First State turns marketing automation into an always-on engagement engine
Oct 5 2026Connecting members to their super.
Fortescue introduces agentic 'capability' to procurement
Oct 1 2026Drives a reduction of working capital requirements.
IAG builds AI into its HR service delivery
Sep 4 2026Aims to boost self-service, with positive early results.
Airservices Australia wants to build an 'AI front door'
Sep 3 2026To contain growing use and tools.
Woolworths lifts the covers on internal AI
Aug 27 2026Aiming to ease pressure on support operations.
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