billing

Telstra's legacy IT systems delayed compensation payments: ACMA

Telstra's legacy IT systems delayed compensation payments: ACMA

Telco pledges to automate.
Richard Chirgwin May 27 2022 12:01AM Telco/ISP
Telstra on notice after half-million-dollar billing error fine

Telstra on notice after half-million-dollar billing error fine

Refunds already in customers’ pockets.
Staff Writer Apr 28 2022 12:01AM Telco/ISP
Optus fixes billing error that charged customers for churned services

Optus fixes billing error that charged customers for churned services

Repays almost $800,000.
Ry Crozier Sep 29 2021 7:02AM Telco/ISP
Vodafone must also refund users stung by third-party billing

Vodafone must also refund users stung by third-party billing

Goes back through complaints made since 2015.
Ry Crozier Jul 16 2019 11:37AM Telco/ISP
Telstra hauled before court over "premium" mobile billing

Telstra hauled before court over "premium" mobile billing

Faces fines, refunds for up to 100,000 customers.
Ry Crozier Mar 26 2018 10:36AM Telco/ISP
Telstra threatened with lawsuit over third-party billing cancellation

Telstra threatened with lawsuit over third-party billing cancellation

Firm claims financial hit.
Allie Coyne Feb 9 2018 10:39AM Telco/ISP
Sydney Water embarks on $250m core IT uplift

Sydney Water embarks on $250m core IT uplift

Powers future built around analytics and the customer.
Ry Crozier Jun 21 2017 12:03PM Strategy
NSW Ambulance losing revenue from billing system issues: Auditor

NSW Ambulance losing revenue from billing system issues: Auditor

eHealth NSW also chastised in new report.
Allie Coyne Dec 9 2014 1:24PM Software
Telstra to move biggest clients to new billing system

Telstra to move biggest clients to new billing system

Shifts off 15 year-old platform.
Allie Coyne Dec 5 2014 7:37AM Telco/ISP
Infosys execs ousted after Apple overbilling scandal

Infosys execs ousted after Apple overbilling scandal

BPO's CEO and CFO gone.
Staff Writers Nov 21 2014 12:08PM Strategy
Origin Energy completes troubled SAP transformation

Origin Energy completes troubled SAP transformation

Claims to have beaten deadline and saved $100 million.
Allie Coyne Sep 18 2014 6:31AM Software
iiNet chases over $241k in unbilled line rental

iiNet chases over $241k in unbilled line rental

System glitch left customers undercharged.
Allie Coyne Apr 22 2014 10:59AM Telco/ISP
Telstra to offer real-time billing, tracking of technicians

Telstra to offer real-time billing, tracking of technicians

Embarks on 'digital first' strategy.
Allie Coyne Mar 3 2014 3:07PM Telco/ISP
Synergy starts bringing IT back onshore

Synergy starts bringing IT back onshore

WA energy retailer's billing project draws to a close.
Paris Cowan Feb 11 2014 1:13PM Software
Optus repays $9m to overcharged customers

Optus repays $9m to overcharged customers

Programmer makes coding error, 235k customers affected.
Allie Coyne Oct 18 2013 9:51AM Telco/ISP
Origin Energy lifts itself out of SAP doldrums

Origin Energy lifts itself out of SAP doldrums

Late billing peaks at 180,000, impacts cash flow.
Paris Cowan Sep 4 2013 7:00AM Strategy
Virgin Mobile tweaks billing system for new TCP code

Virgin Mobile tweaks billing system for new TCP code

Uses compliance opportunity to revamp self service.
Allie Coyne Aug 9 2013 6:46AM Software
Telstra's 117 MB mobile data 'mystery' solved

Telstra's 117 MB mobile data 'mystery' solved

Analysis: The network configuration reason behind the puzzle.
Ry Crozier Jul 29 2013 6:28AM Telco/ISP
Australia Post seeks govt support for Digital Mailbox

Australia Post seeks govt support for Digital Mailbox

Wants solution to be mandated.
Charis Palmer May 27 2013 1:11PM Storage
Telstra Wholesale sports real-time charging system

Telstra Wholesale sports real-time charging system

Updated: Opens network to prepaid 3G services.
Ry Crozier Nov 22 2012 2:58PM Telco/ISP

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