tio
Telco ombudsman settles Exetel court stoush
New process to be trialled.
Jul 14 2011 11:58AM
Opinion: The NBN must end the telco blame game
Does NBN Co have any incentive to be good to ISPs?
May 30 2011 10:04AM
Analysis: Putting ISP complaints in perspective
Complaints rise almost across the board, but often from a low base.
May 4 2011 1:42PM
Vodafone not a scapegoat for TIO spike
Consumer group finds complaints rising across all telcos.
May 4 2011 12:10PM
Opinion: Telcos talk nonsense on customer service
Customer service won't improve until telcos acknowledge the problem.
Apr 29 2011 7:00AM
Telcos call for radical overhaul of TIO
AAPT, MacTel, Telstra, VHA and others list their demands.
Apr 20 2011 1:27PM
TIO welcomes external review
Internal review also underway.
Mar 30 2011 10:49AM
Canberra calls snap TIO review
Transparency on the table.
Mar 4 2011 4:50PM
Vodafone fuels sharp rise in new TIO complaints
"Extremely disappointing".
Feb 25 2011 7:18AM
Telco cable damage disputes almost double
TIO forced to mediate.
Dec 7 2010 6:18AM
TIO sees sharp rise in 'money' complaints
ISPs and mobile telcos the worst offenders.
Dec 3 2010 12:43PM
Opinion: Telcos need to address TIO disquiet
..before the Government comes knocking.
Nov 12 2010 6:13AM
ISP Beagle says half of TIO effort wasted
Neutral outcomes balloon.
Oct 6 2010 6:01AM
VHA sees record ‘complaints' before iPhone 4 launch
Customers try to dial into free handset upgrade.
Sep 27 2010 1:49PM
Privacy Commissioner too slow on telco complaints
Commissioner should "name and shame" wrongdoers, say UNSW researchers.
Sep 14 2010 2:35PM
TIO mulls Twitter as complaints gateway
Focus on accessibility.
Jul 8 2010 6:15AM
TIO appoints new ombudsman
Simon Cohen gets the nod.
Apr 27 2010 12:32PM
Telco questions TIO complaint count
Were there that many complaints?
Apr 21 2010 3:51PM
Sky-high internet bills prompt TIO adjustment
Excess usage complaints up to $215,000 per bill.
Apr 8 2010 11:24AM
TIO website hit by malware
Weekend malware runs one new process per target machine.
Feb 8 2010 5:36PM
