tio

Telco ombudsman settles Exetel court stoush

Telco ombudsman settles Exetel court stoush

New process to be trialled.
Jul 14 2011 11:58AM
Opinion: The NBN must end the telco blame game

Opinion: The NBN must end the telco blame game

Does NBN Co have any incentive to be good to ISPs?
May 30 2011 10:04AM
Analysis: Putting ISP complaints in perspective

Analysis: Putting ISP complaints in perspective

Complaints rise almost across the board, but often from a low base.
May 4 2011 1:42PM
Vodafone not a scapegoat for TIO spike

Vodafone not a scapegoat for TIO spike

Consumer group finds complaints rising across all telcos.
May 4 2011 12:10PM
Opinion: Telcos talk nonsense on customer service

Opinion: Telcos talk nonsense on customer service

Customer service won't improve until telcos acknowledge the problem.
Apr 29 2011 7:00AM
Telcos call for radical overhaul of TIO

Telcos call for radical overhaul of TIO

AAPT, MacTel, Telstra, VHA and others list their demands.
Apr 20 2011 1:27PM
TIO welcomes external review

TIO welcomes external review

Internal review also underway.
Mar 30 2011 10:49AM
Canberra calls snap TIO review

Canberra calls snap TIO review

Transparency on the table.
Mar 4 2011 4:50PM
Vodafone fuels sharp rise in new TIO complaints

Vodafone fuels sharp rise in new TIO complaints

"Extremely disappointing".
Feb 25 2011 7:18AM
Telco cable damage disputes almost double

Telco cable damage disputes almost double

TIO forced to mediate.
Dec 7 2010 6:18AM
TIO sees sharp rise in 'money' complaints

TIO sees sharp rise in 'money' complaints

ISPs and mobile telcos the worst offenders.
Dec 3 2010 12:43PM
Opinion: Telcos need to address TIO disquiet

Opinion: Telcos need to address TIO disquiet

..before the Government comes knocking.
Nov 12 2010 6:13AM
ISP Beagle says half of TIO effort wasted

ISP Beagle says half of TIO effort wasted

Neutral outcomes balloon.
Oct 6 2010 6:01AM
VHA sees record ‘complaints' before iPhone 4 launch

VHA sees record ‘complaints' before iPhone 4 launch

Customers try to dial into free handset upgrade.
Sep 27 2010 1:49PM
Privacy Commissioner too slow on telco complaints

Privacy Commissioner too slow on telco complaints

Commissioner should "name and shame" wrongdoers, say UNSW researchers.
Sep 14 2010 2:35PM
TIO mulls Twitter as complaints gateway

TIO mulls Twitter as complaints gateway

Focus on accessibility.
Jul 8 2010 6:15AM
TIO appoints new ombudsman

TIO appoints new ombudsman

Simon Cohen gets the nod.
Apr 27 2010 12:32PM
Telco questions TIO complaint count

Telco questions TIO complaint count

Were there that many complaints?
Apr 21 2010 3:51PM
Sky-high internet bills prompt TIO adjustment

Sky-high internet bills prompt TIO adjustment

Excess usage complaints up to $215,000 per bill.
Apr 8 2010 11:24AM
TIO website hit by malware

TIO website hit by malware

Weekend malware runs one new process per target machine.
Feb 8 2010 5:36PM

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