tio

Bytecard misses ACMA dispute deadline

Bytecard misses ACMA dispute deadline

Under threat of legal action.
Ry Crozier Nov 15 2011 12:44PM Telco/ISP
Mobile services fuel TIO complaint rise

Mobile services fuel TIO complaint rise

New complaints soar but inquiries mellow.
James Hutchinson Nov 8 2011 12:54PM Telco/ISP
Telco ombudsman settles Exetel court stoush

Telco ombudsman settles Exetel court stoush

New process to be trialled.
Ry Crozier Jul 14 2011 11:58AM Telco/ISP
Opinion: The NBN must end the telco blame game

Opinion: The NBN must end the telco blame game

Does NBN Co have any incentive to be good to ISPs?
David Havyatt May 30 2011 10:04AM Telco/ISP
Analysis: Putting ISP complaints in perspective

Analysis: Putting ISP complaints in perspective

Complaints rise almost across the board, but often from a low base.
Ry Crozier May 4 2011 1:42PM Telco/ISP
Vodafone not a scapegoat for TIO spike

Vodafone not a scapegoat for TIO spike

Consumer group finds complaints rising across all telcos.
Ry Crozier May 4 2011 12:10PM Telco/ISP
Opinion: Telcos talk nonsense on customer service

Opinion: Telcos talk nonsense on customer service

Customer service won't improve until telcos acknowledge the problem.
David Havyatt Apr 29 2011 7:00AM Telco/ISP
Telcos call for radical overhaul of TIO

Telcos call for radical overhaul of TIO

AAPT, MacTel, Telstra, VHA and others list their demands.
Stuart Finlayson Apr 20 2011 1:27PM Telco/ISP
TIO welcomes external review

TIO welcomes external review

Internal review also underway.
Ry Crozier Mar 30 2011 10:49AM Telco/ISP
Canberra calls snap TIO review

Canberra calls snap TIO review

Transparency on the table.
Ry Crozier Mar 4 2011 4:50PM Telco/ISP
Vodafone fuels sharp rise in new TIO complaints

Vodafone fuels sharp rise in new TIO complaints

"Extremely disappointing".
Staff Writers Feb 25 2011 7:18AM Telco/ISP
Telco cable damage disputes almost double

Telco cable damage disputes almost double

TIO forced to mediate.
Ry Crozier Dec 7 2010 6:18AM Telco/ISP
TIO sees sharp rise in 'money' complaints

TIO sees sharp rise in 'money' complaints

ISPs and mobile telcos the worst offenders.
Ry Crozier Dec 3 2010 12:43PM Financial Services
Opinion: Telcos need to address TIO disquiet

Opinion: Telcos need to address TIO disquiet

..before the Government comes knocking.
David Havyatt Nov 12 2010 6:13AM Telco/ISP
ISP Beagle says half of TIO effort wasted

ISP Beagle says half of TIO effort wasted

Neutral outcomes balloon.
Ry Crozier Oct 6 2010 6:01AM Telco/ISP
VHA sees record ‘complaints' before iPhone 4 launch

VHA sees record ‘complaints' before iPhone 4 launch

Customers try to dial into free handset upgrade.
Ry Crozier Sep 27 2010 1:49PM Telco/ISP
Privacy Commissioner too slow on telco complaints

Privacy Commissioner too slow on telco complaints

Commissioner should "name and shame" wrongdoers, say UNSW researchers.
Ry Crozier Sep 14 2010 2:35PM Telco/ISP
TIO mulls Twitter as complaints gateway

TIO mulls Twitter as complaints gateway

Focus on accessibility.
Ry Crozier Jul 8 2010 6:15AM Telco/ISP
TIO appoints new ombudsman

TIO appoints new ombudsman

Simon Cohen gets the nod.
Staff Writers Apr 27 2010 12:32PM Telco/ISP
Telco questions TIO complaint count

Telco questions TIO complaint count

Were there that many complaints?
Brett Winterford Apr 21 2010 3:51PM Telco/ISP

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