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Australian telco complaints hit nine-year low
But Optus, TPG and iiNet buck the trend.
Dec 15 2015 11:18AM
Optus overtakes Telstra, Vodafone in TIO complaints
Increase attributed to 4G data use and bad weather.
Nov 13 2015 11:53AM
TIO chief Cohen calls it quits
Leaves for Vic govt role.
Jun 30 2015 4:43AM
Telstra named Australia's most complained about telco
Vodafone turnaround pays off, Optus continues bad run.
May 14 2015 3:43PM
Aussie ISP takes a year to refund $5000 to customer
Planet ISP pays up after threat of legal action.
Apr 16 2015 11:11AM
Australia's telco ombudsman cuts workforce by 10 percent
Nineteen jobs to go from TIO.
Apr 15 2015 1:49PM
TIO reports for the first time on NBN complaints
Connection delays top list, while excess mobile data charges dominate overall.
Oct 23 2014 7:00AM
Dodo caught out for failing to send usage alerts
Telco compensates customers.
Jun 18 2014 9:37AM
Beagle Telecom takes aim at ACCAN, TIO
Reform proposals sent to new government.
Dec 19 2013 10:56AM
Law firm mum on Vodafone class action sign-ups
Needs numbers to make a case.
Mar 4 2013 1:55PM
Six 'telcos' outside TIO scheme under investigation
Feb 21 2013 12:36PM
ACMA calls for comment on international roaming
Updated: Technical feasibility of warning customers.
Dec 13 2012 3:08PM
Ombudsman reports fewer iiNet, Telstra, TPG complaints
Industry improvement let down by mobile telcos.
Oct 29 2012 11:26AM
Telco code won't end bill shock: Ombudsman
Gaps remain in TCP code.
Oct 10 2012 7:00AM
Government calls for telco ombudsman restructure
Potential bite for carriers.
May 7 2012 6:54AM
TIO cracks down on small business complaints
Fewer businesses will qualify for free telco dispute resolution.
Feb 29 2012 12:41PM
Vodafone Australia churn nears half a million for 2011
British joint owners 'not pleased'.
Feb 14 2012 6:56AM
Telco strategy shifts to the customer
Comment: Better customer service a win for consumers and telcos.
Dec 9 2011 1:19PM
Bytecard misses ACMA dispute deadline
Under threat of legal action.
Nov 15 2011 12:44PM
Mobile services fuel TIO complaint rise
New complaints soar but inquiries mellow.
Nov 8 2011 12:54PM
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