tio

Optus overtakes Telstra, Vodafone in TIO complaints

Optus overtakes Telstra, Vodafone in TIO complaints

Increase attributed to 4G data use and bad weather.
Nov 13 2015 11:53AM
TIO chief Cohen calls it quits

TIO chief Cohen calls it quits

Leaves for Vic govt role.
Jun 30 2015 4:43AM
Telstra named Australia's most complained about telco

Telstra named Australia's most complained about telco

Vodafone turnaround pays off, Optus continues bad run.
May 14 2015 3:43PM
Aussie ISP takes a year to refund $5000 to customer

Aussie ISP takes a year to refund $5000 to customer

Planet ISP pays up after threat of legal action.
Apr 16 2015 11:11AM
Australia's telco ombudsman cuts workforce by 10 percent

Australia's telco ombudsman cuts workforce by 10 percent

Nineteen jobs to go from TIO.
Apr 15 2015 1:49PM
TIO reports for the first time on NBN complaints

TIO reports for the first time on NBN complaints

Connection delays top list, while excess mobile data charges dominate overall.
Oct 23 2014 7:00AM
Dodo caught out for failing to send usage alerts

Dodo caught out for failing to send usage alerts

Telco compensates customers.
Jun 18 2014 9:37AM
Beagle Telecom takes aim at ACCAN, TIO

Beagle Telecom takes aim at ACCAN, TIO

Reform proposals sent to new government.
Dec 19 2013 10:56AM
Law firm mum on Vodafone class action sign-ups

Law firm mum on Vodafone class action sign-ups

Needs numbers to make a case.
Mar 4 2013 1:55PM
Six 'telcos' outside TIO scheme under investigation

Six 'telcos' outside TIO scheme under investigation

Compliance crackdown.
Feb 21 2013 12:36PM
ACMA calls for comment on international roaming

ACMA calls for comment on international roaming

Updated: Technical feasibility of warning customers.
Dec 13 2012 3:08PM
Ombudsman reports fewer iiNet, Telstra, TPG complaints

Ombudsman reports fewer iiNet, Telstra, TPG complaints

Industry improvement let down by mobile telcos.
Oct 29 2012 11:26AM
Telco code won't end bill shock: Ombudsman

Telco code won't end bill shock: Ombudsman

Gaps remain in TCP code.
Oct 10 2012 7:00AM
Government calls for telco ombudsman restructure

Government calls for telco ombudsman restructure

Potential bite for carriers.
May 7 2012 6:54AM
TIO cracks down on small business complaints

TIO cracks down on small business complaints

Fewer businesses will qualify for free telco dispute resolution.
Feb 29 2012 12:41PM
Vodafone Australia churn nears half a million for 2011

Vodafone Australia churn nears half a million for 2011

British joint owners 'not pleased'.
Feb 14 2012 6:56AM
Telco strategy shifts to the customer

Telco strategy shifts to the customer

Comment: Better customer service a win for consumers and telcos.
Dec 9 2011 1:19PM
Bytecard misses ACMA dispute deadline

Bytecard misses ACMA dispute deadline

Under threat of legal action.
Nov 15 2011 12:44PM
Mobile services fuel TIO complaint rise

Mobile services fuel TIO complaint rise

New complaints soar but inquiries mellow.
Nov 8 2011 12:54PM
Telco ombudsman settles Exetel court stoush

Telco ombudsman settles Exetel court stoush

New process to be trialled.
Jul 14 2011 11:58AM

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