tio

Telco ombudsman to rethink funding model

Telco ombudsman to rethink funding model

Revenue slides as complaints drop.
Paris Cowan Jan 28 2016 4:33PM Telco/ISP
ACMA to test if Australians really are more satisfied with telcos

ACMA to test if Australians really are more satisfied with telcos

National survey to be conducted ahead of TCP review.
Paris Cowan Jan 7 2016 11:05AM Telco/ISP
TIO appoints Judi Jones as ombudsman

TIO appoints Judi Jones as ombudsman

Former electricity and gas complaints commissioner hired.
Andrew Sadauskas Dec 16 2015 10:28AM Telco/ISP
Australian telco complaints hit nine-year low

Australian telco complaints hit nine-year low

But Optus, TPG and iiNet buck the trend.
Andrew Sadauskas Dec 15 2015 11:18AM Strategy
Optus overtakes Telstra, Vodafone in TIO complaints

Optus overtakes Telstra, Vodafone in TIO complaints

Increase attributed to 4G data use and bad weather.
Andrew Sadauskas Nov 13 2015 11:53AM Telco/ISP
TIO chief Cohen calls it quits

TIO chief Cohen calls it quits

Leaves for Vic govt role.
Juha Saarinen Jun 30 2015 4:43AM Telco/ISP
Telstra named Australia's most complained about telco

Telstra named Australia's most complained about telco

Vodafone turnaround pays off, Optus continues bad run.
Allie Coyne May 14 2015 3:43PM Telco/ISP
Aussie ISP takes a year to refund $5000 to customer

Aussie ISP takes a year to refund $5000 to customer

Planet ISP pays up after threat of legal action.
Brendon Foye Apr 16 2015 11:11AM Telco/ISP
Australia's telco ombudsman cuts workforce by 10 percent

Australia's telco ombudsman cuts workforce by 10 percent

Nineteen jobs to go from TIO.
Allie Coyne Apr 15 2015 1:49PM Telco/ISP
TIO reports for the first time on NBN complaints

TIO reports for the first time on NBN complaints

Connection delays top list, while excess mobile data charges dominate overall.
Allie Coyne Oct 23 2014 7:00AM Telco/ISP
Dodo caught out for failing to send usage alerts

Dodo caught out for failing to send usage alerts

Telco compensates customers.
Paris Cowan Jun 18 2014 9:37AM Telco/ISP
Beagle Telecom takes aim at ACCAN, TIO

Beagle Telecom takes aim at ACCAN, TIO

Reform proposals sent to new government.
Ry Crozier Dec 19 2013 10:56AM Telco/ISP
Law firm mum on Vodafone class action sign-ups

Law firm mum on Vodafone class action sign-ups

Needs numbers to make a case.
Allie Coyne Mar 4 2013 1:55PM Telco/ISP
Six 'telcos' outside TIO scheme under investigation

Six 'telcos' outside TIO scheme under investigation

Compliance crackdown.
Staff Writers Feb 21 2013 12:36PM Telco/ISP
ACMA calls for comment on international roaming

ACMA calls for comment on international roaming

Updated: Technical feasibility of warning customers.
Joshua Gliddon Dec 13 2012 3:08PM Telco/ISP
Ombudsman reports fewer iiNet, Telstra, TPG complaints

Ombudsman reports fewer iiNet, Telstra, TPG complaints

Industry improvement let down by mobile telcos.
Ry Crozier Oct 29 2012 11:26AM Telco/ISP
Telco code won't end bill shock: Ombudsman

Telco code won't end bill shock: Ombudsman

Gaps remain in TCP code.
James Hutchinson Oct 10 2012 7:00AM Telco/ISP
Government calls for telco ombudsman restructure

Government calls for telco ombudsman restructure

Potential bite for carriers.
James Hutchinson May 7 2012 6:54AM Telco/ISP
TIO cracks down on small business complaints

TIO cracks down on small business complaints

Fewer businesses will qualify for free telco dispute resolution.
James Hutchinson Feb 29 2012 12:41PM Telco/ISP
Vodafone Australia churn nears half a million for 2011

Vodafone Australia churn nears half a million for 2011

British joint owners 'not pleased'.
James Hutchinson Feb 14 2012 6:56AM Telco/ISP

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