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Telcos to cop $250k fines for slack mobile number theft controls
Multi-factor ID requirements to bite from end of April.
Feb 28 2020 11:27AM
TIO on shakeup path, starting with its own board
Automatic seat at the table for Telstra and Optus could end.
May 21 2019 12:34PM
TIO targeted for massive shake-up
Making it much harder to accept and handle complaints.
Nov 15 2018 10:57AM
Telcos laud a quarter of lower complaints
Now to see if they can sustain it.
Oct 17 2018 5:00AM
NBN switchover sees hundreds lose old phone numbers
Calls for better order processes.
Jul 19 2018 6:31AM
NBN complaints keep going up
But fewer involve NBN Co directly.
Apr 17 2018 12:01AM
TIO tries to match NBN complaints to access techs
Could provide new picture of customer experience.
Dec 18 2017 11:31AM
TIO rejigs to better handle NBN complaints
Adopts call by joint parliamentary inquiry.
Oct 25 2017 10:17AM
NBN complaints more than double in a year
As telcos undo four years of gains.
Oct 18 2017 6:26AM
TIO can't break down NBN complaints by access tech
Not its role ‘to supervise the rollout’.
Mar 24 2017 11:47AM
SoleNet owner banned over dodgy telco dealings
Regulators get their man after four years.
Mar 3 2017 4:08PM
TIO board shake-up sees ex-iiNet CTO join
John Lindsay one of two new faces.
Dec 23 2016 1:37PM
iiNet complaints skyrocket after TPG takeover
TIO records highest level of telco complaints in six years.
Nov 17 2016 6:00AM
'Full stack' ACMA wins marginal telco support
Major carriers not backing a deeper remit.
Aug 22 2016 10:30AM
Slow, unusable internet pushes up TIO complaints
Coincides with Basslink woes.
May 2 2016 9:55AM
ACCC takes SoleNet telco battle to the federal court
Seeks to shut down alleged repeat offender.
Apr 4 2016 12:11PM
TIO reveals mandatory data retention complaints
Some customers struggling to obtain the info from telcos.
Feb 19 2016 11:32AM
Telco ombudsman to rethink funding model
Revenue slides as complaints drop.
Jan 28 2016 4:33PM
ACMA to test if Australians really are more satisfied with telcos
National survey to be conducted ahead of TCP review.
Jan 7 2016 11:05AM
TIO appoints Judi Jones as ombudsman
Former electricity and gas complaints commissioner hired.
Dec 16 2015 10:28AM
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