tio

TIO board shake-up sees ex-iiNet CTO join

TIO board shake-up sees ex-iiNet CTO join

John Lindsay one of two new faces.
Dec 23 2016 1:37PM
iiNet complaints skyrocket after TPG takeover

iiNet complaints skyrocket after TPG takeover

TIO records highest level of telco complaints in six years.
Nov 17 2016 6:00AM
'Full stack' ACMA wins marginal telco support

'Full stack' ACMA wins marginal telco support

Major carriers not backing a deeper remit.
Aug 22 2016 10:30AM
Slow, unusable internet pushes up TIO complaints

Slow, unusable internet pushes up TIO complaints

Coincides with Basslink woes.
May 2 2016 9:55AM
ACCC takes SoleNet telco battle to the federal court

ACCC takes SoleNet telco battle to the federal court

Seeks to shut down alleged repeat offender.
Apr 4 2016 12:11PM
TIO reveals mandatory data retention complaints

TIO reveals mandatory data retention complaints

Some customers struggling to obtain the info from telcos.
Feb 19 2016 11:32AM
Telco ombudsman to rethink funding model

Telco ombudsman to rethink funding model

Revenue slides as complaints drop.
Jan 28 2016 4:33PM
ACMA to test if Australians really are more satisfied with telcos

ACMA to test if Australians really are more satisfied with telcos

National survey to be conducted ahead of TCP review.
Jan 7 2016 11:05AM
TIO appoints Judi Jones as ombudsman

TIO appoints Judi Jones as ombudsman

Former electricity and gas complaints commissioner hired.
Dec 16 2015 10:28AM
Australian telco complaints hit nine-year low

Australian telco complaints hit nine-year low

But Optus, TPG and iiNet buck the trend.
Dec 15 2015 11:18AM
Optus overtakes Telstra, Vodafone in TIO complaints

Optus overtakes Telstra, Vodafone in TIO complaints

Increase attributed to 4G data use and bad weather.
Nov 13 2015 11:53AM
TIO chief Cohen calls it quits

TIO chief Cohen calls it quits

Leaves for Vic govt role.
Jun 30 2015 4:43AM
Telstra named Australia's most complained about telco

Telstra named Australia's most complained about telco

Vodafone turnaround pays off, Optus continues bad run.
May 14 2015 3:43PM
Aussie ISP takes a year to refund $5000 to customer

Aussie ISP takes a year to refund $5000 to customer

Planet ISP pays up after threat of legal action.
Apr 16 2015 11:11AM
Australia's telco ombudsman cuts workforce by 10 percent

Australia's telco ombudsman cuts workforce by 10 percent

Nineteen jobs to go from TIO.
Apr 15 2015 1:49PM
TIO reports for the first time on NBN complaints

TIO reports for the first time on NBN complaints

Connection delays top list, while excess mobile data charges dominate overall.
Oct 23 2014 7:00AM
Dodo caught out for failing to send usage alerts

Dodo caught out for failing to send usage alerts

Telco compensates customers.
Jun 18 2014 9:37AM
Beagle Telecom takes aim at ACCAN, TIO

Beagle Telecom takes aim at ACCAN, TIO

Reform proposals sent to new government.
Dec 19 2013 10:56AM
Law firm mum on Vodafone class action sign-ups

Law firm mum on Vodafone class action sign-ups

Needs numbers to make a case.
Mar 4 2013 1:55PM
Six 'telcos' outside TIO scheme under investigation

Six 'telcos' outside TIO scheme under investigation

Compliance crackdown.
Feb 21 2013 12:36PM

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