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Home
tio
tio
TIO seeks digital platform role as scams proliferate
Ombudsman could order scam page takedowns.
Richard Chirgwin
Mar 29 2023 10:39AM
Security
TIO Judi Jones resigns
After more than five years.
Kate Weber
Oct 7 2021 12:28PM
Strategy
Telcos to cop $250k fines for slack mobile number theft controls
Multi-factor ID requirements to bite from end of April.
Julian Bajkowski
Feb 28 2020 11:27AM
Financial Services
TIO on shakeup path, starting with its own board
Automatic seat at the table for Telstra and Optus could end.
Ry Crozier
May 21 2019 12:34PM
Telco/ISP
TIO targeted for massive shake-up
Making it much harder to accept and handle complaints.
Ry Crozier
Nov 15 2018 10:57AM
Telco/ISP
Telcos laud a quarter of lower complaints
Now to see if they can sustain it.
Ry Crozier
Oct 17 2018 5:00AM
Telco/ISP
NBN switchover sees hundreds lose old phone numbers
Calls for better order processes.
Ry Crozier
Jul 19 2018 6:31AM
Telco/ISP
NBN complaints keep going up
But fewer involve NBN Co directly.
Ry Crozier
Apr 17 2018 12:01AM
Telco/ISP
TIO tries to match NBN complaints to access techs
Could provide new picture of customer experience.
Ry Crozier
Dec 18 2017 11:31AM
Telco/ISP
TIO rejigs to better handle NBN complaints
Adopts call by joint parliamentary inquiry.
Ry Crozier
Oct 25 2017 10:17AM
Telco/ISP
NBN complaints more than double in a year
As telcos undo four years of gains.
Ry Crozier
Oct 18 2017 6:26AM
Telco/ISP
TIO can't break down NBN complaints by access tech
Not its role ‘to supervise the rollout’.
Ry Crozier
Mar 24 2017 11:47AM
Telco/ISP
SoleNet owner banned over dodgy telco dealings
Regulators get their man after four years.
Paris Cowan
Mar 3 2017 4:08PM
Telco/ISP
TIO board shake-up sees ex-iiNet CTO join
John Lindsay one of two new faces.
Ry Crozier
Dec 23 2016 1:37PM
Telco/ISP
iiNet complaints skyrocket after TPG takeover
TIO records highest level of telco complaints in six years.
Andrew Sadauskas
Nov 17 2016 6:00AM
Telco/ISP
'Full stack' ACMA wins marginal telco support
Major carriers not backing a deeper remit.
Ry Crozier
Aug 22 2016 10:30AM
Telco/ISP
Slow, unusable internet pushes up TIO complaints
Coincides with Basslink woes.
Allie Coyne
May 2 2016 9:55AM
Telco/ISP
ACCC takes SoleNet telco battle to the federal court
Seeks to shut down alleged repeat offender.
Paris Cowan
Apr 4 2016 12:11PM
Telco/ISP
TIO reveals mandatory data retention complaints
Some customers struggling to obtain the info from telcos.
Andrew Sadauskas
Feb 19 2016 11:32AM
Telco/ISP
Telco ombudsman to rethink funding model
Revenue slides as complaints drop.
Paris Cowan
Jan 28 2016 4:33PM
Telco/ISP
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