tio

TIO seeks digital platform role as scams proliferate

TIO seeks digital platform role as scams proliferate

Ombudsman could order scam page takedowns.
Richard Chirgwin Mar 29 2023 10:39AM Security
TIO Judi Jones resigns

TIO Judi Jones resigns

After more than five years.
Kate Weber Oct 7 2021 12:28PM Strategy
Telcos to cop $250k fines for slack mobile number theft controls

Telcos to cop $250k fines for slack mobile number theft controls

Multi-factor ID requirements to bite from end of April.
Julian Bajkowski Feb 28 2020 11:27AM Financial Services
TIO on shakeup path, starting with its own board

TIO on shakeup path, starting with its own board

Automatic seat at the table for Telstra and Optus could end.
Ry Crozier May 21 2019 12:34PM Telco/ISP
TIO targeted for massive shake-up

TIO targeted for massive shake-up

Making it much harder to accept and handle complaints.
Ry Crozier Nov 15 2018 10:57AM Telco/ISP
Telcos laud a quarter of lower complaints

Telcos laud a quarter of lower complaints

Now to see if they can sustain it.
Ry Crozier Oct 17 2018 5:00AM Telco/ISP
NBN switchover sees hundreds lose old phone numbers

NBN switchover sees hundreds lose old phone numbers

Calls for better order processes.
Ry Crozier Jul 19 2018 6:31AM Telco/ISP
NBN complaints keep going up

NBN complaints keep going up

But fewer involve NBN Co directly.
Ry Crozier Apr 17 2018 12:01AM Telco/ISP
TIO tries to match NBN complaints to access techs

TIO tries to match NBN complaints to access techs

Could provide new picture of customer experience.
Ry Crozier Dec 18 2017 11:31AM Telco/ISP
TIO rejigs to better handle NBN complaints

TIO rejigs to better handle NBN complaints

Adopts call by joint parliamentary inquiry.
Ry Crozier Oct 25 2017 10:17AM Telco/ISP
NBN complaints more than double in a year

NBN complaints more than double in a year

As telcos undo four years of gains.
Ry Crozier Oct 18 2017 6:26AM Telco/ISP
TIO can't break down NBN complaints by access tech

TIO can't break down NBN complaints by access tech

Not its role ‘to supervise the rollout’.
Ry Crozier Mar 24 2017 11:47AM Telco/ISP
SoleNet owner banned over dodgy telco dealings

SoleNet owner banned over dodgy telco dealings

Regulators get their man after four years.
Paris Cowan Mar 3 2017 4:08PM Telco/ISP
TIO board shake-up sees ex-iiNet CTO join

TIO board shake-up sees ex-iiNet CTO join

John Lindsay one of two new faces.
Ry Crozier Dec 23 2016 1:37PM Telco/ISP
iiNet complaints skyrocket after TPG takeover

iiNet complaints skyrocket after TPG takeover

TIO records highest level of telco complaints in six years.
Andrew Sadauskas Nov 17 2016 6:00AM Telco/ISP
'Full stack' ACMA wins marginal telco support

'Full stack' ACMA wins marginal telco support

Major carriers not backing a deeper remit.
Ry Crozier Aug 22 2016 10:30AM Telco/ISP
Slow, unusable internet pushes up TIO complaints

Slow, unusable internet pushes up TIO complaints

Coincides with Basslink woes.
Allie Coyne May 2 2016 9:55AM Telco/ISP
ACCC takes SoleNet telco battle to the federal court

ACCC takes SoleNet telco battle to the federal court

Seeks to shut down alleged repeat offender.
Paris Cowan Apr 4 2016 12:11PM Telco/ISP
TIO reveals mandatory data retention complaints

TIO reveals mandatory data retention complaints

Some customers struggling to obtain the info from telcos.
Andrew Sadauskas Feb 19 2016 11:32AM Telco/ISP
Telco ombudsman to rethink funding model

Telco ombudsman to rethink funding model

Revenue slides as complaints drop.
Paris Cowan Jan 28 2016 4:33PM Telco/ISP

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