tio

Telcos to cop $250k fines for slack mobile number theft controls

Telcos to cop $250k fines for slack mobile number theft controls

Multi-factor ID requirements to bite from end of April.
Feb 28 2020 11:27AM
TIO on shakeup path, starting with its own board

TIO on shakeup path, starting with its own board

Automatic seat at the table for Telstra and Optus could end.
May 21 2019 12:34PM
TIO targeted for massive shake-up

TIO targeted for massive shake-up

Making it much harder to accept and handle complaints.
Nov 15 2018 10:57AM
Telcos laud a quarter of lower complaints

Telcos laud a quarter of lower complaints

Now to see if they can sustain it.
Oct 17 2018 5:00AM
NBN switchover sees hundreds lose old phone numbers

NBN switchover sees hundreds lose old phone numbers

Calls for better order processes.
Jul 19 2018 6:31AM
NBN complaints keep going up

NBN complaints keep going up

But fewer involve NBN Co directly.
Apr 17 2018 12:01AM
TIO tries to match NBN complaints to access techs

TIO tries to match NBN complaints to access techs

Could provide new picture of customer experience.
Dec 18 2017 11:31AM
TIO rejigs to better handle NBN complaints

TIO rejigs to better handle NBN complaints

Adopts call by joint parliamentary inquiry.
Oct 25 2017 10:17AM
NBN complaints more than double in a year

NBN complaints more than double in a year

As telcos undo four years of gains.
Oct 18 2017 6:26AM
TIO can't break down NBN complaints by access tech

TIO can't break down NBN complaints by access tech

Not its role ‘to supervise the rollout’.
Mar 24 2017 11:47AM
SoleNet owner banned over dodgy telco dealings

SoleNet owner banned over dodgy telco dealings

Regulators get their man after four years.
Mar 3 2017 4:08PM
TIO board shake-up sees ex-iiNet CTO join

TIO board shake-up sees ex-iiNet CTO join

John Lindsay one of two new faces.
Dec 23 2016 1:37PM
iiNet complaints skyrocket after TPG takeover

iiNet complaints skyrocket after TPG takeover

TIO records highest level of telco complaints in six years.
Nov 17 2016 6:00AM
'Full stack' ACMA wins marginal telco support

'Full stack' ACMA wins marginal telco support

Major carriers not backing a deeper remit.
Aug 22 2016 10:30AM
Slow, unusable internet pushes up TIO complaints

Slow, unusable internet pushes up TIO complaints

Coincides with Basslink woes.
May 2 2016 9:55AM
ACCC takes SoleNet telco battle to the federal court

ACCC takes SoleNet telco battle to the federal court

Seeks to shut down alleged repeat offender.
Apr 4 2016 12:11PM
TIO reveals mandatory data retention complaints

TIO reveals mandatory data retention complaints

Some customers struggling to obtain the info from telcos.
Feb 19 2016 11:32AM
Telco ombudsman to rethink funding model

Telco ombudsman to rethink funding model

Revenue slides as complaints drop.
Jan 28 2016 4:33PM
ACMA to test if Australians really are more satisfied with telcos

ACMA to test if Australians really are more satisfied with telcos

National survey to be conducted ahead of TCP review.
Jan 7 2016 11:05AM
TIO appoints Judi Jones as ombudsman

TIO appoints Judi Jones as ombudsman

Former electricity and gas complaints commissioner hired.
Dec 16 2015 10:28AM

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