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NBN complaints more than double in a year
As telcos undo four years of gains.
Oct 18 2017 6:26AM
TIO can't break down NBN complaints by access tech
Not its role ‘to supervise the rollout’.
Mar 24 2017 11:47AM
SoleNet owner banned over dodgy telco dealings
Regulators get their man after four years.
Mar 3 2017 4:08PM
TIO board shake-up sees ex-iiNet CTO join
John Lindsay one of two new faces.
Dec 23 2016 1:37PM
iiNet complaints skyrocket after TPG takeover
TIO records highest level of telco complaints in six years.
Nov 17 2016 6:00AM
'Full stack' ACMA wins marginal telco support
Major carriers not backing a deeper remit.
Aug 22 2016 10:30AM
Slow, unusable internet pushes up TIO complaints
Coincides with Basslink woes.
May 2 2016 9:55AM
ACCC takes SoleNet telco battle to the federal court
Seeks to shut down alleged repeat offender.
Apr 4 2016 12:11PM
TIO reveals mandatory data retention complaints
Some customers struggling to obtain the info from telcos.
Feb 19 2016 11:32AM
Telco ombudsman to rethink funding model
Revenue slides as complaints drop.
Jan 28 2016 4:33PM
ACMA to test if Australians really are more satisfied with telcos
National survey to be conducted ahead of TCP review.
Jan 7 2016 11:05AM
TIO appoints Judi Jones as ombudsman
Former electricity and gas complaints commissioner hired.
Dec 16 2015 10:28AM
Australian telco complaints hit nine-year low
But Optus, TPG and iiNet buck the trend.
Dec 15 2015 11:18AM
Optus overtakes Telstra, Vodafone in TIO complaints
Increase attributed to 4G data use and bad weather.
Nov 13 2015 11:53AM
TIO chief Cohen calls it quits
Leaves for Vic govt role.
Jun 30 2015 4:43AM
Telstra named Australia's most complained about telco
Vodafone turnaround pays off, Optus continues bad run.
May 14 2015 3:43PM
Aussie ISP takes a year to refund $5000 to customer
Planet ISP pays up after threat of legal action.
Apr 16 2015 11:11AM
Australia's telco ombudsman cuts workforce by 10 percent
Nineteen jobs to go from TIO.
Apr 15 2015 1:49PM
TIO reports for the first time on NBN complaints
Connection delays top list, while excess mobile data charges dominate overall.
Oct 23 2014 7:00AM
Dodo caught out for failing to send usage alerts
Telco compensates customers.
Jun 18 2014 9:37AM
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