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Home
tio
tio
Sky-high internet bills prompt TIO adjustment
Excess usage complaints up to $215,000 per bill.
Ry Crozier
Apr 8 2010 11:24AM
Telco/ISP
TIO website hit by malware
Weekend malware runs one new process per target machine.
Liz Tay
Feb 8 2010 5:36PM
Security
Telcos still ignore customer complaints, says TIO
Customers believe service providers don't really care.
Staff Writers
Oct 23 2009 3:30PM
Telco/ISP
TIO names and shames Australia's worst telcos
Complaint data reveals best and worst of the sector.
Ben Grubb
Aug 25 2009 9:53AM
Telco/ISP
Telco complaints grow 1.8 percent in three months
But small complaints niggle TIO - and the Minister.
Staff Writers
Aug 24 2009 4:47PM
Telco/ISP
Canberra ISP cops warning over TIO compliance breach
Bytecard, which trades as Canberra ISP Netspeed, has been issued a formal warning for allegedly failing to cooperate with the Telecommunications Industry Ombudsman (TIO) over “two continuing matters”.
Ry Crozier
Mar 27 2009 3:22PM
Telco/ISP
Senator Conroy blasts telcos over complaint levels
Communications minister Stephen Conroy has given telcos a blunt warning to either 'lift their game' in responding to customer complaints or face government intervention to make them do it.
Staff Writers
Nov 21 2008 12:36PM
Telco/ISP
Brisbane ISP charges customers to make complaints
‘Impecunious’ Brisbane-based ISP, We.net.au, has been fined over $8,000 for trying to charge fees to customers that complained about them to the Telecommunications Industry Ombudsman (TIO).
Staff Writers
Oct 17 2008 3:56PM
Telco/ISP
Telstra grows board, customer service
Telstra has announced that it has appointed two non-executive directors to help the telco transition itself into a more competitive organisation.
Staff Writers
May 18 2006 1:46PM
Telco/ISP
Watch out for IDD dumping: TIO
Vivienne Fisher
Dec 17 2003 12:00AM
Telco/ISP
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