tio

Sky-high internet bills prompt TIO adjustment

Sky-high internet bills prompt TIO adjustment

Excess usage complaints up to $215,000 per bill.
Ry Crozier Apr 8 2010 11:24AM Telco/ISP
TIO website hit by malware

TIO website hit by malware

Weekend malware runs one new process per target machine.
Liz Tay Feb 8 2010 5:36PM Security
Telcos still ignore customer complaints, says TIO

Telcos still ignore customer complaints, says TIO

Customers believe service providers don't really care.
Staff Writers Oct 23 2009 3:30PM Telco/ISP
TIO names and shames Australia's worst telcos

TIO names and shames Australia's worst telcos

Complaint data reveals best and worst of the sector.
Ben Grubb Aug 25 2009 9:53AM Telco/ISP
Telco complaints grow 1.8 percent in three months

Telco complaints grow 1.8 percent in three months

But small complaints niggle TIO - and the Minister.
Staff Writers Aug 24 2009 4:47PM Telco/ISP
Canberra ISP cops warning over TIO compliance breach

Canberra ISP cops warning over TIO compliance breach

Bytecard, which trades as Canberra ISP Netspeed, has been issued a formal warning for allegedly failing to cooperate with the Telecommunications Industry Ombudsman (TIO) over “two continuing matters”.
Ry Crozier Mar 27 2009 3:22PM Telco/ISP
Senator Conroy blasts telcos over complaint levels

Senator Conroy blasts telcos over complaint levels

Communications minister Stephen Conroy has given telcos a blunt warning to either 'lift their game' in responding to customer complaints or face government intervention to make them do it.
Staff Writers Nov 21 2008 12:36PM Telco/ISP
Brisbane ISP charges customers to make complaints

Brisbane ISP charges customers to make complaints

‘Impecunious’ Brisbane-based ISP, We.net.au, has been fined over $8,000 for trying to charge fees to customers that complained about them to the Telecommunications Industry Ombudsman (TIO).
Staff Writers Oct 17 2008 3:56PM Telco/ISP
Telstra grows board, customer service

Telstra grows board, customer service

Telstra has announced that it has appointed two non-executive directors to help the telco transition itself into a more competitive organisation.
Staff Writers May 18 2006 1:46PM Telco/ISP
Watch out for IDD dumping: TIO

Watch out for IDD dumping: TIO
Vivienne Fisher Dec 17 2003 12:00AM Telco/ISP

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