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Home
human services
human services
DHS brings digital assistance to myGov
'Charles' in charge of new accounts and service linkages.
Justin Hendry
Nov 9 2018 10:27AM
Strategy
DTA to rethink myGov
Future platform will be designed around 'life events'.
Justin Hendry
Oct 3 2018 6:47AM
Strategy
RBA says outage won’t hit pension payments
Transactions now running for corporate and retail customers.
Julian Bajkowski
Aug 30 2018 6:44PM
Financial Services
Deloitte to upgrade DHS child support system
But which system remains unclear.
Justin Hendry
Aug 27 2018 12:00PM
Strategy
DHS boots staff off new SAP child support system
While it considers way forward.
Justin Hendry
Aug 13 2018 11:10AM
Strategy
Medicare payments overhaul procurement dumped
Bespoke platform shelved.
Justin Hendry
Aug 3 2018 7:00AM
Strategy
Fed govt, banks hand out free mainframe degrees
Cash splash to revive zSeries skills pool.
Julian Bajkowski
Jul 24 2018 11:55AM
Strategy
DHS spends big to find child support system answers
Scope of Deloitte review expands.
Justin Hendry
Jul 3 2018 12:02PM
Strategy
Centrelink's online services fall over again
Claims impact "exacerbated" by Telstra outage.
Justin Hendry
May 21 2018 5:28PM
Software
DHS used up child support system project budget two years ago
Forced to rely on BAU funds.
Justin Hendry
Apr 27 2018 6:53AM
Strategy
Fresh myGov issue hits Centrelink customers
Access to services impacted.
Justin Hendry
Apr 16 2018 2:40PM
Software
How DHS staff got stuck using two child support systems
And spent $102 million in the process.
Justin Hendry
Mar 23 2018 2:00PM
Strategy
Inside DHS' new private cloud
Infrastructure overhaul takes shape.
Ry Crozier
Mar 23 2018 6:00AM
Cloud
DHS wants analytics to stop 'inadvertent' overpayment of benefits
Aims to predict problems, not recover debts.
Ry Crozier
Mar 21 2018 11:50AM
Financial Services
Human Services CIO quits
Exclusive: Sterrenberg ends six-year stint.
Allie Coyne
Dec 21 2017 2:50PM
Strategy
DHS now has a slew of virtual assistants
And is planning more.
Justin Hendry
Oct 11 2017 6:47AM
Software
DHS investigates Fujitsu, UXC subcontractors for fraud
More than 50 workers walked out the door.
Allie Coyne
Aug 31 2017 10:34AM
Strategy
DHS gets auditor's tick for myGov
Good implementation despite user complaints.
Allie Coyne
Jun 27 2017 12:57PM
Software
Human Services casts doubt on Watson
Redoubles efforts to bring AI into operations.
Ry Crozier
May 23 2017 6:50AM
Software
Centrelink targeting $980m from data matching expansion
Robo-debt program protocol published.
Allie Coyne
May 19 2017 7:00AM
Software
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