human services

DHS brings digital assistance to myGov

DHS brings digital assistance to myGov

'Charles' in charge of new accounts and service linkages.
Justin Hendry Nov 9 2018 10:27AM Strategy
DTA to rethink myGov

DTA to rethink myGov

Future platform will be designed around 'life events'.
Justin Hendry Oct 3 2018 6:47AM Strategy
RBA says outage won’t hit pension payments

RBA says outage won’t hit pension payments

Transactions now running for corporate and retail customers.
Julian Bajkowski Aug 30 2018 6:44PM Financial Services
Deloitte to upgrade DHS child support system

Deloitte to upgrade DHS child support system

But which system remains unclear.
Justin Hendry Aug 27 2018 12:00PM Strategy
DHS boots staff off new SAP child support system

DHS boots staff off new SAP child support system

While it considers way forward.
Justin Hendry Aug 13 2018 11:10AM Strategy
Medicare payments overhaul procurement dumped

Medicare payments overhaul procurement dumped

Bespoke platform shelved.
Justin Hendry Aug 3 2018 7:00AM Strategy
Fed govt, banks hand out free mainframe degrees

Fed govt, banks hand out free mainframe degrees

Cash splash to revive zSeries skills pool.
Julian Bajkowski Jul 24 2018 11:55AM Strategy
DHS spends big to find child support system answers

DHS spends big to find child support system answers

Scope of Deloitte review expands.
Justin Hendry Jul 3 2018 12:02PM Strategy
Centrelink's online services fall over again

Centrelink's online services fall over again

Claims impact "exacerbated" by Telstra outage.
Justin Hendry May 21 2018 5:28PM Software
DHS used up child support system project budget two years ago

DHS used up child support system project budget two years ago

Forced to rely on BAU funds.
Justin Hendry Apr 27 2018 6:53AM Strategy
Fresh myGov issue hits Centrelink customers

Fresh myGov issue hits Centrelink customers

Access to services impacted.
Justin Hendry Apr 16 2018 2:40PM Software
How DHS staff got stuck using two child support systems

How DHS staff got stuck using two child support systems

And spent $102 million in the process.
Justin Hendry Mar 23 2018 2:00PM Strategy
Inside DHS' new private cloud

Inside DHS' new private cloud

Infrastructure overhaul takes shape.
Ry Crozier Mar 23 2018 6:00AM Cloud
DHS wants analytics to stop 'inadvertent' overpayment of benefits

DHS wants analytics to stop 'inadvertent' overpayment of benefits

Aims to predict problems, not recover debts.
Ry Crozier Mar 21 2018 11:50AM Financial Services
Human Services CIO quits

Human Services CIO quits

Exclusive: Sterrenberg ends six-year stint.
Allie Coyne Dec 21 2017 2:50PM Strategy
DHS now has a slew of virtual assistants

DHS now has a slew of virtual assistants

And is planning more.
Justin Hendry Oct 11 2017 6:47AM Software
DHS investigates Fujitsu, UXC subcontractors for fraud

DHS investigates Fujitsu, UXC subcontractors for fraud

More than 50 workers walked out the door.
Allie Coyne Aug 31 2017 10:34AM Strategy
DHS gets auditor's tick for myGov

DHS gets auditor's tick for myGov

Good implementation despite user complaints.
Allie Coyne Jun 27 2017 12:57PM Software
Human Services casts doubt on Watson

Human Services casts doubt on Watson

Redoubles efforts to bring AI into operations.
Ry Crozier May 23 2017 6:50AM Software
Centrelink targeting $980m from data matching expansion

Centrelink targeting $980m from data matching expansion

Robo-debt program protocol published.
Allie Coyne May 19 2017 7:00AM Software

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