DHS now has a slew of virtual assistants

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DHS now has a slew of virtual assistants

And is planning more.

The number of virtual assistants used by the Department of Human Services has quadrupled over the past year, while plans for a physical robot to complement shopfront staff have also begun to take shape. The department is now operating four bots to curb customer service waiting times and free up ...

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ai bots cortana dhs governmentit human services ibm microsoft software

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