human services

Fresh myGov issue hits Centrelink customers

Fresh myGov issue hits Centrelink customers

Access to services impacted.
Apr 16 2018 2:40PM
How DHS staff got stuck using two child support systems

How DHS staff got stuck using two child support systems

And spent $102 million in the process.
Mar 23 2018 2:00PM
Inside DHS' new private cloud

Inside DHS' new private cloud

Infrastructure overhaul takes shape.
Mar 23 2018 6:00AM
DHS wants analytics to stop 'inadvertent' overpayment of benefits

DHS wants analytics to stop 'inadvertent' overpayment of benefits

Aims to predict problems, not recover debts.
Mar 21 2018 11:50AM
Human Services CIO quits

Human Services CIO quits

Exclusive: Sterrenberg ends six-year stint.
Dec 21 2017 2:50PM
DHS now has a slew of virtual assistants

DHS now has a slew of virtual assistants

And is planning more.
Oct 11 2017 6:47AM
DHS investigates Fujitsu, UXC subcontractors for fraud

DHS investigates Fujitsu, UXC subcontractors for fraud

More than 50 workers walked out the door.
Aug 31 2017 10:34AM
DHS gets auditor's tick for myGov

DHS gets auditor's tick for myGov

Good implementation despite user complaints.
Jun 27 2017 12:57PM
Human Services casts doubt on Watson

Human Services casts doubt on Watson

Redoubles efforts to bring AI into operations.
May 23 2017 6:50AM
Centrelink targeting $980m from data matching expansion

Centrelink targeting $980m from data matching expansion

Robo-debt program protocol published.
May 19 2017 7:00AM
Biggest Aus govt agencies under cyber scrutiny

Biggest Aus govt agencies under cyber scrutiny

DHS, ATO, Immigration subject to new inquiry.
Apr 7 2017 10:48AM
DHS' new front-line will be virtual assistants

DHS' new front-line will be virtual assistants

Powered by Watson and Cortana.
Dec 19 2016 6:45AM
IBM wins another extension to $1bn Human Services deal

IBM wins another extension to $1bn Human Services deal

Passes 11 year mark with $484m contract signing.
Mar 11 2016 7:17AM
Centrelink online services still lacking: Ombudsman

Centrelink online services still lacking: Ombudsman

Core IT system hindering progress.
Sep 2 2015 3:33PM
myGov struggles under tax return load

myGov struggles under tax return load

Citizens locked out of lodgements.
Jul 3 2014 3:00PM
Govt shifts ID verification system to Microsoft

Govt shifts ID verification system to Microsoft

Signs $4.8 million deal with Oakton.
Mar 5 2014 12:52PM
Human Services picks Accenture for child support system overhaul

Human Services picks Accenture for child support system overhaul

To deliver SAP platform.
Feb 24 2014 12:37PM
Govt workers sign petition against Hobart IT job shift

Govt workers sign petition against Hobart IT job shift

Federal staff lobby against DHS IT hub closure.
Jan 21 2014 10:21AM
Human Services to cut 56 IT jobs

Human Services to cut 56 IT jobs

Moves IT out of Hobart.
Dec 6 2013 10:18AM
Vic Govt telco spend slips through the gaps

Vic Govt telco spend slips through the gaps

Expenditure left unchecked.
Sep 18 2013 2:27PM

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