customer experience

Digital Nation announces finalists for its inaugural Digital Nation Awards

Digital Nation announces finalists for its inaugural Digital Nation Awards

Buy tickets now to attend event.
Velvet-Belle Templeman Jun 5 2025 9:57AM Digital Nation
Opinion: Can a fraction too much friction improve customer experience?

Opinion: Can a fraction too much friction improve customer experience?

insights from Digital Nation columnist, Beau Ushay.
Beau Ushay May 7 2024 4:21PM Marketing
Making sense of every piece of customer feedback to deliver better experiences

Making sense of every piece of customer feedback to deliver better experiences

Tech aids data collection, insights, and relationship building.
Digital Nation Staff Jun 6 2023 8:25AM Partner Content
How Shake Shack meets customer expectations as a global brand

How Shake Shack meets customer expectations as a global brand

More than 300 stores worldwide.
Athina Mallis Mar 10 2023 9:06AM Marketing
Atomic.io promotes Ben Styles to lead Australian business

Atomic.io promotes Ben Styles to lead Australian business

Recently closed Series A.
Digital Nation Staff Oct 6 2022 1:38PM HR
Successful CXOs tie CX projects to executive level outcomes: Forrester

Successful CXOs tie CX projects to executive level outcomes: Forrester

Increased revenue, decreased costs and improved resilience.
Velvet-Belle Templeman May 10 2022 4:04PM Marketing
COVER STORY: From cost control to customer fanatics, AI is transforming the contact centre

COVER STORY: From cost control to customer fanatics, AI is transforming the contact centre

Role increased in complexity and sophistication.
Velvet-Belle Templeman Feb 8 2022 7:00AM Emerging Tech
Pandemic influences digital transformation for Australian enterprise

Pandemic influences digital transformation for Australian enterprise

Increased demand for digital consulting, customer experience, supply chain and sustainability providers.
Digital Nation Staff Jan 18 2022 3:43PM Emerging Tech
How SelfWealth manages its explosive growth in customer numbers

How SelfWealth manages its explosive growth in customer numbers

Trading platform grows by 500 per cent while stock market doubles in size.
Velvet-Belle Templeman Dec 6 2021 12:55PM Marketing
Opinion: The Transference of Expectation meets The Great Resignation

Opinion: The Transference of Expectation meets The Great Resignation

Customer experience in focus.
Beau Ushay Nov 10 2021 12:15PM Marketing
Public sector doubles market average improvements in CX success

Public sector doubles market average improvements in CX success

Improvements to citizen's lived experience.
Tom Duvall Nov 5 2021 7:00AM Marketing
Energy sector improving on empathy metrics but more work to be done, says KPMG

Energy sector improving on empathy metrics but more work to be done, says KPMG

Focus on integrity and personalisation.
Tom Duvall Nov 4 2021 7:00AM Marketing
Clicks not an accurate gauge of effective marketing

Clicks not an accurate gauge of effective marketing

Need holistic measurement of marketing ROI.
Velvet-Belle Templeman Oct 6 2021 1:00PM Marketing
Mercer says CRM led transformation has improved its members' retirement readiness

Mercer says CRM led transformation has improved its members' retirement readiness

Partnership between technology teams pays dividends.
Andrew Birmingham , Velvet-Belle Templeman Aug 17 2021 9:52AM Digital Nation
Why resilience and CX should be on business leaders' agendas

Why resilience and CX should be on business leaders' agendas

Maintaining customers’ trust when things don’t go to plan.
Staff Writer May 25 2021 1:05PM Partner Content

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