Recent articles by Digital Nation Staff

BoQ Group top learning: digital curation

BoQ Group top learning: digital curation

As the company boosts call centre operations.
Digital Nation Staff Sep 25 2024 4:03PM Finance
TAL Australia “very early” in AI journey

TAL Australia “very early” in AI journey

“Investigating slowly”.
Digital Nation Staff Sep 24 2024 4:36PM Marketing
Alinta Energy to be transparent with AI

Alinta Energy to be transparent with AI

Build trust and go slow.
Digital Nation Staff Sep 23 2024 3:02PM Emerging Tech
Adairs welcomes Elle Roseby to top leadership role

Adairs welcomes Elle Roseby to top leadership role

Roseby is expected to start January 2025.
Digital Nation Staff Sep 18 2024 10:30AM HR
BoQ Group agent assist pilot ready to scale out to 300 staff

BoQ Group agent assist pilot ready to scale out to 300 staff

Following the test run of roughly 20 agents.
Digital Nation Staff Sep 16 2024 3:55PM Marketing
TAL Australia tackles AI amongst staff first

TAL Australia tackles AI amongst staff first

Before shifting to customers.
Digital Nation Staff Sep 13 2024 5:00PM Emerging Tech
Alinta Energy: “CX is everything”

Alinta Energy: “CX is everything”

As the energy retailer moves through customer experience transformation.
Digital Nation Staff Sep 11 2024 11:01AM Marketing
Westpac CEO Peter King retires, Anthony Miller steps in to “unleash” potential

Westpac CEO Peter King retires, Anthony Miller steps in to “unleash” potential

King retires after 30 years.
Digital Nation Staff Sep 9 2024 3:30PM HR
Booktopia to create 100 new jobs at CFC and headquarters

Booktopia to create 100 new jobs at CFC and headquarters

Under new direction.
Digital Nation Staff Sep 4 2024 10:36AM Finance
St Vincent's Care Services eyes “small scale” AI use cases

St Vincent's Care Services eyes “small scale” AI use cases

Drive employee self-service.
Digital Nation Staff Sep 3 2024 3:30PM HR
Bendigo and Adelaide Bank switches up executive team

Bendigo and Adelaide Bank switches up executive team

As part of its next phase.
Digital Nation Staff Sep 2 2024 1:34PM HR
ACCC lays out new merger and acquisition “thresholds”

ACCC lays out new merger and acquisition “thresholds”

As part of its reforms to merger rules and processes.
Digital Nation Staff Sep 2 2024 11:59AM Governance
CBA and Telstra expand ‘Scam Indicator’ tool to landlines

CBA and Telstra expand ‘Scam Indicator’ tool to landlines

First launched feature in 2023 with Quantium Telstra.
Digital Nation Staff Aug 29 2024 11:20AM Governance
Morgan Stanley exec jumps to Temple & Webster as CFO

Morgan Stanley exec jumps to Temple & Webster as CFO

Cameron Barnsley brings tech experience to the team.
Digital Nation Staff Aug 27 2024 4:11PM HR
Feros Care: Transformation is the new BAU

Feros Care: Transformation is the new BAU

As the healthcare provider readies to fly.
Digital Nation Staff Aug 27 2024 3:52PM HR
Domino’s Pizza takes “data-driven approach”: CEO Kerri Hayman

Domino’s Pizza takes “data-driven approach”: CEO Kerri Hayman

Targeting wider consumer reach.
Digital Nation Staff Aug 26 2024 3:04PM HR
Banks call for increased scam awareness

Banks call for increased scam awareness

As Scam Awareness Week sparks education and community conversations.  
Digital Nation Staff Aug 26 2024 12:11PM Governance
Newcastle Greater Mutual Group taps AI to overhaul its customer and staff experience

Newcastle Greater Mutual Group taps AI to overhaul its customer and staff experience

Undergoes transformation following merger.
Digital Nation Staff Aug 23 2024 5:03PM Finance
Humm Group boosts agent effectiveness and automates QA in under six months

Humm Group boosts agent effectiveness and automates QA in under six months

Plus highlight self-service opportunities.
Digital Nation Staff Aug 21 2024 4:10PM Marketing
Heartland Bank adds Medina Cicak to the team to lead newly created commercial business unit

Heartland Bank adds Medina Cicak to the team to lead newly created commercial business unit

Joins as chief commercial officer.
Digital Nation Staff Aug 21 2024 3:56PM HR

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