customer experience

Mercer says CRM led transformation has improved its members' retirement readiness

Mercer says CRM led transformation has improved its members' retirement readiness

Partnership between technology teams pays dividends.
Andrew Birmingham , Velvet-Belle Templeman Aug 17 2021 9:52AM Digital Nation
Why resilience and CX should be on business leaders' agendas

Why resilience and CX should be on business leaders' agendas

Maintaining customers’ trust when things don’t go to plan.
Staff Writer May 25 2021 1:05PM Partner Content
Rethinking digital experiences in 2021

Rethinking digital experiences in 2021

Customer experience projects are in full swing. What should leaders consider?
William Maher May 17 2021 5:00AM Reimagine the Future with Confidence
Why the 'employee experience' is so important now

Why the 'employee experience' is so important now

"The biggest risk as we adapt to the new normal is losing good people," says Liferay’s Calvin Lynch.
Staff Writer Aug 27 2020 1:28PM Digital Nation
NBN Co to run CX transformation

NBN Co to run CX transformation

Builds new CoE, plans to deploy new software.
Ry Crozier Nov 19 2019 7:10AM Telco/ISP
NAB scales up next best conversation to 3500 bankers

NAB scales up next best conversation to 3500 bankers

After small business banking pilot delivers 100 percent revenue uplift.
Ry Crozier Apr 9 2019 12:34PM Financial Services
IT's leading role in customer experience

IT's leading role in customer experience

[Blog post] A recipe for a customer-centred ethos.
David Gee Dec 22 2014 10:30AM Strategy
Tuning into digital disruption for business advantage

Tuning into digital disruption for business advantage

[Blog post] From disruption to domination.
Jeff Jacobs Jun 26 2014 6:09AM Strategy

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