salesforce

Inside Telstra's effort to slash NBN complaint wait times

Inside Telstra's effort to slash NBN complaint wait times

Part of billion-dollar digitisation drive.
Allie Coyne Jan 16 2018 12:00PM Telco/ISP
REA Group re-platforms its operations

REA Group re-platforms its operations

Different architectural approaches for Australia and Asia.
Ry Crozier Nov 23 2017 6:40AM Software
Take two for Billabong in e-commerce overhaul

Take two for Billabong in e-commerce overhaul

Tries again with 'far more advanced' platforms.
Allie Coyne Nov 21 2017 10:27AM Software
Tip Top bakes digital into its field force

Tip Top bakes digital into its field force

Shifts conversation into the bread aisle.
Ry Crozier Nov 20 2017 6:35AM Software
Shell blends data to personalise fuel

Shell blends data to personalise fuel

Battles with adding value to a commodity sale.
Ry Crozier Nov 13 2017 12:08PM Software
How Woolies used Google machine learning to scale Bunch

How Woolies used Google machine learning to scale Bunch

Auto-moderates customer community.
Ry Crozier Nov 10 2017 6:40AM Software
Jetstar looks to AI for smarter customer service

Jetstar looks to AI for smarter customer service

Key to standing out from rivals.
Ry Crozier Nov 9 2017 6:50AM Software
Volkswagen Australia looks to Salesforce for IoT

Volkswagen Australia looks to Salesforce for IoT

Connected cars, AI factored into future thinking.
Ry Crozier Nov 8 2017 11:00AM Software
RMIT to roll out uni-wide Salesforce

RMIT to roll out uni-wide Salesforce

Reveals major student engagement project.
Ry Crozier Nov 8 2017 6:57AM Software
Salesforce launches on AWS Sydney region

Salesforce launches on AWS Sydney region

Takes action on six years of promises.
Ry Crozier Oct 17 2017 10:18AM Software
Salesforce to launch $62 million AI fund

Salesforce to launch $62 million AI fund

Searches for startups to work with its Einstein products.
Salvador Rodriguez Sep 20 2017 7:26AM Software
Victoria gives Deloitte $43m to build IT for super service agency

Victoria gives Deloitte $43m to build IT for super service agency

One-stop digital shop powered by Salesforce, AWS.
Allie Coyne Jun 23 2017 1:00PM Software
Microsoft is using LinkedIn data to challenge Salesforce

Microsoft is using LinkedIn data to challenge Salesforce

'Critical' to 'three-cloud' strategy.
Staff Writers Apr 26 2017 9:00AM Software
Salesforce to finally land in Australia

Salesforce to finally land in Australia

Thanks to help of AWS.
Allie Coyne Mar 21 2017 10:02AM Software
Salesforce and IBM put their AI brains together

Salesforce and IBM put their AI brains together

Global tech giants announce API integration.
Staff Writers Mar 7 2017 11:20AM Software
NBN Co eyes Salesforce expansion

NBN Co eyes Salesforce expansion

Year-old deployment grows wings.
Ry Crozier Oct 27 2016 11:58AM Software
Five years on, AusPost works to keep agile project agile

Five years on, AusPost works to keep agile project agile

Staying fast when the environment balloons.
Ry Crozier Oct 24 2016 12:30PM Software
Can an app identify autism as well as a doctor?

Can an app identify autism as well as a doctor?

La Trobe to test app coded for free by Salesforce.
Ry Crozier Oct 21 2016 6:42AM Software
CBA eyes central oversight for Salesforce instances

CBA eyes central oversight for Salesforce instances

Begins talks to bridge 19 ‘orgs’ under single centre of excellence.
Ry Crozier Oct 13 2016 12:00PM Software
Inside Zurich Australia's digital overhaul

Inside Zurich Australia's digital overhaul

New ways of interacting with advisers and customers.
Ry Crozier Oct 11 2016 6:56AM Software

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