salesforce

Vic Police uses AI to reformat community-submitted crime reports

Vic Police uses AI to reformat community-submitted crime reports

Hopes to grow online reporting of non-urgent crime.
Ry Crozier Jul 14 2025 6:43AM Software
AGL taps AI agents in retail transformation

AGL taps AI agents in retail transformation

First use cases are internally-focused.
Ry Crozier Jul 9 2025 6:53AM Cloud
El Jannah backs Salesforce martech stack to support store expansion

El Jannah backs Salesforce martech stack to support store expansion

Charcoal chicken chain looks to AI use cases.
Ry Crozier Jul 3 2025 12:23PM Marketing
Norths Collective marketing chief to leave in August

Norths Collective marketing chief to leave in August

After over 13 years.
Kate Weber Jun 24 2025 6:35AM Leadership
Salesforce blocks AI rivals from using Slack data

Salesforce blocks AI rivals from using Slack data

Restrictions made to APIs.
Staff Writer Jun 12 2025 6:49AM Software
Hackers abuse modified Salesforce app to steal data, extort companies

Hackers abuse modified Salesforce app to steal data, extort companies

Attributed to UNC6040 threat group.
AJ Vicens Jun 5 2025 5:18AM Security
Northcott to explore AI summarisation

Northcott to explore AI summarisation

To further support children and adults with disability.
Kate Weber May 30 2025 6:32AM Emerging Tech
Salesforce to buy Informatica for US$8 billion

Salesforce to buy Informatica for US$8 billion

To bolster AI data tools.
Aditya Soni May 28 2025 5:50AM Software
Informatica explores sale again

Informatica explores sale again

With Salesforce among its suitors.
Staff Writer May 26 2025 6:33AM Software
Macquarie BFS prepares its teams to work with AI agents

Macquarie BFS prepares its teams to work with AI agents

Training programs underway.
Kate Weber May 23 2025 6:53AM Software
Macquarie University develops AI bot to handle academic inquiries

Macquarie University develops AI bot to handle academic inquiries

Piloted on first-year psychology students.
Eleanor Dickinson Mar 14 2025 6:37AM Cloud
HBF's new CRM shaves 35 minutes off member interactions

HBF's new CRM shaves 35 minutes off member interactions

"Single pane of glass" set up for frontline staff.
Eleanor Dickinson Mar 5 2025 6:47AM Cloud
hipages Group exploring AI agents

hipages Group exploring AI agents

To aid contract review and potentially tradie onboarding.
Kate Weber Feb 27 2025 2:25PM Governance
Salesforce plans US$500m in AI-related investments in Saudi Arabia

Salesforce plans US$500m in AI-related investments in Saudi Arabia

As countries compete to secure investments in the technology.
Staff Writer Feb 11 2025 6:32AM Cloud
QUT elevates student experience – one support query at a time

QUT elevates student experience – one support query at a time

Salesforce platform seamlessly connects uni students to support and wellbeing services.
Staff Writer Dec 18 2024 3:00PM Partner Content
Trust and empathy are the future for a more ‘human’ AI in Aussie workplace

Trust and empathy are the future for a more ‘human’ AI in Aussie workplace

Salesforce identifies the ethical and responsible pathways for Australian businesses to succeed with artificial intelligence — while empowering workers in the process.
Staff Writer Dec 18 2024 10:40AM Partner Content
Mind the gap – How Salesforce is building an AI bridge for Australian businesses

Mind the gap – How Salesforce is building an AI bridge for Australian businesses

You may already own the foundations for a seamless pathway to an artificial intelligence future.
Staff Writer Dec 18 2024 10:00AM Partner Content
HESTA uses enterprise chat channels to drive up data use

HESTA uses enterprise chat channels to drive up data use

Super fund incorporates analytics access into existing workflows.
Ry Crozier Dec 1 2024 11:07AM Cloud
South East Water nears go-live for first AI use cases

South East Water nears go-live for first AI use cases

To improve customer experience.
Ry Crozier Nov 28 2024 6:47AM Cloud
Medibank ramps up real-time intervention to retain insurance customers

Medibank ramps up real-time intervention to retain insurance customers

Brings in Salesforce's Data Cloud.
Eleanor Dickinson Nov 14 2024 6:46AM Cloud

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