salesforce

Yarra Valley Water embarks on CX overhaul

Yarra Valley Water embarks on CX overhaul

Selects Salesforce Customer 360.
Nov 27 2020 7:00AM
Salesforce approaches Slack with acquisition offer

Salesforce approaches Slack with acquisition offer

Talks at 'advanced' stage, according to reports.
Nov 26 2020 6:50AM
Salesforce open sources malicious server scanner

Salesforce open sources malicious server scanner

JARM uses Transport Layer Security to actively fingerprint hosts.
Nov 18 2020 12:55PM
Microsoft, Amazon, Cisco, Salesforce alarmed at security incident response takeover by govt

Microsoft, Amazon, Cisco, Salesforce alarmed at security incident response takeover by govt

As govt tries to afford itself a broad range of powers.
Nov 9 2020 12:28PM
Super Retail Group ties AI use to 20 percent of all online revenue

Super Retail Group ties AI use to 20 percent of all online revenue

Near six-fold increase in the space of a year.
Aug 20 2020 6:56AM
NAB revises UI on its Salesforce-powered Podium platform

NAB revises UI on its Salesforce-powered Podium platform

Makes changes to help brokers meet new legal requirements.
Aug 5 2020 12:02PM
Metcash scales up its IT ambitions

Metcash scales up its IT ambitions

Starts to bring suppliers and retailers together.
Aug 4 2020 7:04AM
Grill'd taps Salesforce to keep burger sales flowing

Grill'd taps Salesforce to keep burger sales flowing

Part of a broader digital transformation.
Jul 28 2020 6:41AM
Macquarie Bank re-platforms its complaints handling to Salesforce

Macquarie Bank re-platforms its complaints handling to Salesforce

Reworks end-to-end process.
Jul 23 2020 6:53AM
David Jones transforms customer service to meet online growth

David Jones transforms customer service to meet online growth

Re-platforms to a mix of Amazon Connect and Salesforce.
Jul 16 2020 6:58AM
NDIS goes with Salesforce for second CRM

NDIS goes with Salesforce for second CRM

And starts developing a new participant app.
May 19 2020 12:47AM
Telstra tries to stop customers 'falling through the cracks'

Telstra tries to stop customers 'falling through the cracks'

Sets up agent support console with guided paths to resolve issues.
May 14 2020 6:55AM
Suncorp's Oracle core finally junked, leaves $90m crater

Suncorp's Oracle core finally junked, leaves $90m crater

As payroll problems booked in at between $40m - $70m.
May 11 2020 1:06PM
Australia Post turns Einstein Analytics onto its sales data

Australia Post turns Einstein Analytics onto its sales data

Lays out 12-month adoption roadmap.
Mar 31 2020 1:42PM
ORIX Australia reworks lease app with Salesforce

ORIX Australia reworks lease app with Salesforce

No longer just for drivers with iOS devices.
Mar 30 2020 6:34AM
Medibank pilots Salesforce's customer data platform

Medibank pilots Salesforce's customer data platform

Health insurer presses on with personalisation efforts.
Mar 5 2020 6:37AM
Western Earthmoving brings IoT to $30m fleet

Western Earthmoving brings IoT to $30m fleet

Benchmark Awards 2020 finalist.
Feb 28 2020 1:29PM
Funeral giant InvoCare almost at peace with delayed Oracle ERP

Funeral giant InvoCare almost at peace with delayed Oracle ERP

As annual IT costs spike another 20 percent thanks to rollout.
Feb 26 2020 5:51PM
Govt-wide SAP, Oracle support deal signed with Rimini Street

Govt-wide SAP, Oracle support deal signed with Rimini Street

Expected to improve agency access to third-party support, cut costs.
Feb 20 2020 11:20AM
Salesforce makes its Sydney conference an online only affair amidst coronavirus fears

Salesforce makes its Sydney conference an online only affair amidst coronavirus fears

Takes precautions as epidemic continues.
Feb 19 2020 10:54AM

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