Westpac and TCS are building two integrated command centres
Two arrested over large-scale SMS phishing scam
La Trobe University plans "significant" increase in online-only degrees
Westpac to settle AUSTRAC transaction monitoring lawsuit for $1.3bn
US Justice Department proposes changes to internet platforms immunity
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Super Retail Group ties AI use to 20 percent of all online revenue
Near six-fold increase in the space of a year.
Aug 20 2020 6:56AM
NAB revises UI on its Salesforce-powered Podium platform
Makes changes to help brokers meet new legal requirements.
Aug 5 2020 12:02PM
Metcash scales up its IT ambitions
Starts to bring suppliers and retailers together.
Aug 4 2020 7:04AM
Grill'd taps Salesforce to keep burger sales flowing
Part of a broader digital transformation.
Jul 28 2020 6:41AM
Macquarie Bank re-platforms its complaints handling to Salesforce
Reworks end-to-end process.
Jul 23 2020 6:53AM
David Jones transforms customer service to meet online growth
Re-platforms to a mix of Amazon Connect and Salesforce.
Jul 16 2020 6:58AM
NDIS goes with Salesforce for second CRM
And starts developing a new participant app.
May 19 2020 12:47AM
Telstra tries to stop customers 'falling through the cracks'
Sets up agent support console with guided paths to resolve issues.
May 14 2020 6:55AM
Suncorp's Oracle core finally junked, leaves $90m crater
As payroll problems booked in at between $40m - $70m.
May 11 2020 1:06PM
Australia Post turns Einstein Analytics onto its sales data
Lays out 12-month adoption roadmap.
Mar 31 2020 1:42PM
ORIX Australia reworks lease app with Salesforce
No longer just for drivers with iOS devices.
Mar 30 2020 6:34AM
Medibank pilots Salesforce's customer data platform
Health insurer presses on with personalisation efforts.
Mar 5 2020 6:37AM
Western Earthmoving brings IoT to $30m fleet
Benchmark Awards 2020 finalist.
Feb 28 2020 1:29PM
Funeral giant InvoCare almost at peace with delayed Oracle ERP
As annual IT costs spike another 20 percent thanks to rollout.
Feb 26 2020 5:51PM
Govt-wide SAP, Oracle support deal signed with Rimini Street
Expected to improve agency access to third-party support, cut costs.
Feb 20 2020 11:20AM
Salesforce makes its Sydney conference an online only affair amidst coronavirus fears
Takes precautions as epidemic continues.
Feb 19 2020 10:54AM
Monash Uni targets higher-speed student admissions processing
Part of a broader back-office transformation drive.
Feb 17 2020 7:00AM
Mirvac discovers agile offices can shrink tech workspaces by two thirds
Boasts eight square metres per person metric.
Feb 6 2020 1:00PM
People's Choice Credit Union hits stride on digital transformation
Lays out future-state architecture, goes agile.
Feb 6 2020 7:01AM
ANZ's former life insurance arm OnePath revealed as early AI adopter
Runs analytics over 10 years of claims data.
Jan 28 2020 1:20PM
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