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NiCE World APAC 2026

Join NiCE in Melbourne on 27 August for half a day of innovation, insights, and networking focused on the future of AI-powered customer experience (CX).

Designed for leaders in customer service, contact centres, digital transformation, and operations, the event explores how organisations are using AI to improve customer experiences and drive better business outcomes. 

Hear from Darren Rushworth, Richard Basset, and Mark Harington as they bring their perspectives to the conversations shaping customer experience. The program will also feature insights from customer organisations including Optus and Columbus Capital. 

Discover the latest on NiCE's product roadmap. Watch live demonstrations and discover the technologies shaping the future of customer engagement. 

You'll also hear from NiCE's technology partners as they share industry trends and new perspectives. 

Learn from organisations including Allianz as they share their customer experience transformation journeys, key lessons, and practical outcomes. 

The afternoon concludes with networking drinks. It's an opportunity to connect with NiCE executives, customers, partners, and industry peers. 

Whether you're exploring AI or refining your customer experience strategy, you'll leave with fresh ideas, practical takeaways, and valuable new connections. 

About NiCE
NiCE is a global leader in AI-powered customer experience, helping organisations deliver exceptional customer service, strengthen relationships, and improve business performance. Through advanced artificial intelligence, cloud technology, and digital innovation, NiCE enables businesses to create seamless, personalised experiences for customers while empowering employees to work more efficiently.

Serving organisations across a wide range of industries, including financial services, healthcare, retail, telecommunications, government, and utilities, NiCE helps businesses simplify complex operations, improve decision-making, and adapt to changing customer expectations.

Driven by a vision to create a world where experiences flow, NiCE combines innovation with deep industry expertise to help organisations transform the way they connect with customers. Its solutions support organisations at every stage of the customer journey, helping them deliver more intuitive, efficient, and meaningful experiences that drive lasting business success.