Ry Crozier

Editor-in-Chief

Ry Crozier has reported on the technology sector for 25 years.

Crozier re-joined iTnews in 2015, after previous stints as a journalist at the University of New South Wales and Electronics News.

Recent articles by Ry Crozier

Southern Cross Credit Union asks AI agent to handle account balance requests

Southern Cross Credit Union asks AI agent to handle account balance requests

Built on Agentforce Voice.
Ry Crozier Oct 27 2026 7:16PM Financial Services
Parliamentary Information and Cyber Resilience upgrade has $40m budget

Parliamentary Information and Cyber Resilience upgrade has $40m budget

Three streams of work.
Ry Crozier Oct 27 2026 6:48AM Security
IAG's SAP migration brings process and data into sharp focus

IAG's SAP migration brings process and data into sharp focus

While laying foundations for AI in its finance function.
Ry Crozier Oct 26 2026 6:23AM Financial Services
Relationships Australia SA uses AI agent to assess at-risk clients

Relationships Australia SA uses AI agent to assess at-risk clients

While they wait for an appointment.
Ry Crozier Oct 23 2026 6:34AM Emerging Tech
AGL hits half-million milestone with passkey adoption

AGL hits half-million milestone with passkey adoption

Talks tech stack and approach to authentication uplift.
Ry Crozier Oct 23 2026 6:30AM Security
Suntory Oceania taps Databricks, Copilot Pro in AI drive

Suntory Oceania taps Databricks, Copilot Pro in AI drive

With agentic exploration also on the cards.
Ry Crozier Oct 22 2026 6:48AM Software
Edith Cowan University is building AI into its admissions process

Edith Cowan University is building AI into its admissions process

Could lead to automated offers being sent to prospective students.
Ry Crozier Oct 20 2026 6:36AM Cloud
SUBCO brings in joint CIO and CISO

SUBCO brings in joint CIO and CISO

Preparing IT and security functions for the "next phase of growth".
Ry Crozier Oct 20 2026 6:23AM Training & Development
Flight Centre Global Leisure deploys AI agent to help build holidays

Flight Centre Global Leisure deploys AI agent to help build holidays

As well as to improve support options for customers.
Ry Crozier Oct 19 2026 6:50AM Software
ASIC's security and data chiefs to leave in December

ASIC's security and data chiefs to leave in December

Corporate watchdog now wants a CISO, CDAO and "contract CTO".
Ry Crozier Oct 16 2026 6:58AM Training & Development
TPG runs 5G network slicing trial for eftpos payments

TPG runs 5G network slicing trial for eftpos payments

At Royal Adelaide Show.
Ry Crozier Oct 16 2026 12:28AM Telco/ISP
TfNSW's 'Project Guardian' senses rail corridor, highway incursions

TfNSW's 'Project Guardian' senses rail corridor, highway incursions

Trial uses technology sourced from multiple vendors.
Ry Crozier Oct 14 2026 5:00PM Hardware
Kogan taps AI agent to handle customer service

Kogan taps AI agent to handle customer service

Handling everything from order status to initiating returns.
Ry Crozier Oct 14 2026 6:45AM Emerging Tech
CBA uses Atlassian tool to stay focused on $400m AI goal

CBA uses Atlassian tool to stay focused on $400m AI goal

"Connected operating model".
Ry Crozier Oct 12 2026 6:48AM Cloud
EasyPark builds an AI agent to help it qualify B2B sales leads

EasyPark builds an AI agent to help it qualify B2B sales leads

Positioned as a "teammate" for reps.
Ry Crozier Oct 9 2026 6:48AM Emerging Tech
NT government recovers from lengthy network outage

NT government recovers from lengthy network outage

Impacted telecommunications and access to digital systems.
Ry Crozier Oct 8 2026 5:49PM Networking
CSIRO finds permanent CISO

CSIRO finds permanent CISO

To replace Jamie Rossato, who left earlier this year.
Ry Crozier Oct 8 2026 6:57AM Training & Development
Unpatched server behind Vic student data breach

Unpatched server behind Vic student data breach

Departmental oversight and systems also criticised.
Ry Crozier Oct 7 2026 6:25PM Security
Health's data modernisation on GCP reaches $32.8m

Health's data modernisation on GCP reaches $32.8m

After being unveiled back in 2024.
Ry Crozier Oct 7 2026 6:59AM Cloud
SUBCO eyes cable laying ship and survey drone

SUBCO eyes cable laying ship and survey drone

Would seek government investment in vessel.
Ry Crozier Oct 7 2026 6:59AM Telco/ISP

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