Technology

Jemena powers up CX in search of real-time customer feedback

Jemena powers up CX in search of real-time customer feedback

Deploying InMoment initially for contact centre ops.
Ry Crozier May 20 2020 6:45AM Projects
Virtual fans? Premier League looks at options for empty stadium games

Virtual fans? Premier League looks at options for empty stadium games

Exploring the use of audio effects and computer generated 'fans'.
Simon Evans May 19 2020 12:59PM Strategy
Disney's streaming chief Mayer to become TikTok CEO

Disney's streaming chief Mayer to become TikTok CEO

Led the successful launch of the Disney+ streaming service in November.
Katie Paul and Lisa Richwine May 19 2020 12:50PM Networking
Matchmaking platform pairs local manufacturers with partners and customers

Matchmaking platform pairs local manufacturers with partners and customers

Boosting supply chains amid pandemic.
Matt Johnston May 19 2020 12:45PM Strategy
My Health Record system hit by hack attempt

My Health Record system hit by hack attempt

Updated: ADHA reveals external perimeter targeted.
Justin Hendry May 19 2020 12:45PM Security
Westpac CIO Craig Bright heads for the exit

Westpac CIO Craig Bright heads for the exit

Resigns after less than two years.
Julian Bajkowski May 19 2020 8:42AM Financial Services
Optus spent three years setting standards for its outsourced call centres

Optus spent three years setting standards for its outsourced call centres

Says work helped it stand up temporary ops during pandemic.
Ry Crozier May 19 2020 12:48AM Telco/ISP
Westpac’s new core prototype primed for alpha go-live

Westpac’s new core prototype primed for alpha go-live

CIO Craig Bright says commercial release slated for early 2021.
Julian Bajkowski May 19 2020 12:47AM Financial Services
NDIS goes with Salesforce for second CRM

NDIS goes with Salesforce for second CRM

And starts developing a new participant app.
Justin Hendry May 19 2020 12:47AM Strategy
New Zealand to roll out 'digital diary' app to help people track movements

New Zealand to roll out 'digital diary' app to help people track movements

As the country eases one of the world's most rigid lockdowns.
Staff Writer May 19 2020 12:36AM Networking
Irish drone operator bins fast food for medical drops

Irish drone operator bins fast food for medical drops

WorkS with Ireland's health service operator to try out the system.
Padraic Halpin and Jason Cairnduff May 19 2020 12:36AM Cloud
Texas prepares for a pandemic first: a jury trial by Zoom

Texas prepares for a pandemic first: a jury trial by Zoom

One-day trial will be streamed live on YouTube.
Nate Raymond May 19 2020 12:36AM Cloud
Commonwealth Bank CTO snapped up by Google

Commonwealth Bank CTO snapped up by Google

Pancino questions cult of hot-desking and corporate property fixation.
Julian Bajkowski May 18 2020 2:15PM Financial Services
Alibaba's Jack Ma resigns from SoftBank board

Alibaba's Jack Ma resigns from SoftBank board

Latest departure by a high-profile ally of CEO Masayoshi Son.
Sam Nussey May 18 2020 2:11PM Cloud
Griffith Uni sees silver lining in switch to virtual operations

Griffith Uni sees silver lining in switch to virtual operations

Keeping staff, students connected.
Matt Johnston May 18 2020 2:09PM Strategy
SA Health deploys Microsoft Teams to 40k staff in a single week

SA Health deploys Microsoft Teams to 40k staff in a single week

Rapid deployment in response to COVID-19.
Justin Hendry May 18 2020 12:40PM Strategy
China says it's opposed to latest US rules against Huawei

China says it's opposed to latest US rules against Huawei

Will take all necessary measures to safeguard Chinese firms' rights and interests.
Staff Writer May 18 2020 12:47AM Cloud
Facebook buys GIF website Giphy to integrate with Instagram

Facebook buys GIF website Giphy to integrate with Instagram

Popular website for making and sharing animated images.
Elizabeth Culliford May 18 2020 12:47AM Benchmarking Change
Telstra turns to IBM to help reshape its network supply chain

Telstra turns to IBM to help reshape its network supply chain

Sets up a cognitive 'control tower' to help it make decisions.
Ry Crozier May 18 2020 12:39AM Telco/ISP
AusPost parcel tracking hit by technical issues

AusPost parcel tracking hit by technical issues

MyPost account, merchant lodgement also impacted.
Justin Hendry May 15 2020 1:07PM Software

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