tpg telecom

Superloop self-serve AI resolutions top 330,000 cases

Superloop self-serve AI resolutions top 330,000 cases

Says economic case for AI will hold as customer base grows.
Andrew Colley Jun 9 2026 6:34AM Telco/ISP
TPG Telecom using AI to chase better customer NPS

TPG Telecom using AI to chase better customer NPS

Taking action to maintain service quality and keep customers happy.
Andrew Colley Jun 3 2026 12:51PM Telco/ISP
Telcos unable to overturn $7.3bn bill to renew mobile spectrum

Telcos unable to overturn $7.3bn bill to renew mobile spectrum

As ACMA backs its draft decision.
Andrew Colley May 20 2026 6:40AM Telco/ISP
ACMA to establish dedicated triple zero division

ACMA to establish dedicated triple zero division

Finds a home for additional cash injection.
Andrew Colley May 13 2026 3:28PM Telco/ISP
Vocus revives CTO role, brings in ex-Telstra networks exec

Vocus revives CTO role, brings in ex-Telstra networks exec

After nine years without using the title.
Andrew Colley May 12 2026 6:18AM Telco/ISP
Telstra not seeking to lock rivals out of mobile-to-satellite bands

Telstra not seeking to lock rivals out of mobile-to-satellite bands

SpaceX fears the carrier is seeking to dominate the remaining allocations.
Andrew Colley Apr 30 2026 6:29AM Telco/ISP
Telstra, Optus, TPG say UOMO devised with unrealistic expectations

Telstra, Optus, TPG say UOMO devised with unrealistic expectations

Call for ministerial direction or delay until 2030.
Andrew Colley Apr 21 2026 6:29AM Telco/ISP
New ACMA rules to make telcos more accountable for outages

New ACMA rules to make telcos more accountable for outages

Adds to requirement for "live" outage notifications.
Andrew Colley Mar 30 2026 6:01PM Telco/ISP
ACCC backs tighter rules on mobile coverage claims

ACCC backs tighter rules on mobile coverage claims

Opacity makes enforcing consumer laws difficult.
Andrew Colley Mar 11 2026 6:34AM Telco/ISP
TPG Telecom and Optus clash with Telstra over ACMA mobile coverage maps plan

TPG Telecom and Optus clash with Telstra over ACMA mobile coverage maps plan

As Telstra faces wiping a million square kilometres from its service coverage map.
Andrew Colley Mar 9 2026 1:26PM Telco/ISP
Telstra asks Treasury to cap spectrum prices at $3.9 billion

Telstra asks Treasury to cap spectrum prices at $3.9 billion

Says ACMA analysis overvalues the assets by $3.3 billion.
Andrew Colley Feb 9 2026 4:48PM Telco/ISP
Telstra says cost trade-offs will follow if spectrum license obligations stick

Telstra says cost trade-offs will follow if spectrum license obligations stick

Argues current pricing already overvalues the assets.
Andrew Colley Feb 6 2026 6:21AM Telco/ISP
TPG Telecom fears for metro mobile as UOMO looms

TPG Telecom fears for metro mobile as UOMO looms

Recommends further consultation to assess impacts.
Andrew Colley Feb 3 2026 6:44AM Telco/ISP
ACMA tries to source unfixable Samsung handsets

ACMA tries to source unfixable Samsung handsets

For "consumer testing".
Ry Crozier Jan 16 2026 6:54AM Telco/ISP
Telcos argue ACMA's $2.3bn spectrum fee-hike will crush investment

Telcos argue ACMA's $2.3bn spectrum fee-hike will crush investment

Consumers will suffer.
Andrew Colley Dec 17 2025 12:44PM Telco/ISP
TPG Telecom reveals potential new fatality linked to Samsung handset

TPG Telecom reveals potential new fatality linked to Samsung handset

Still gathering details.
Andrew Colley Dec 9 2025 11:07AM Telco/ISP
Samsung hits back, warns against old tech for triple zero

Samsung hits back, warns against old tech for triple zero

Backs public register to expose untested, grey market mobile phones.
Andrew Colley Dec 8 2025 6:16AM Telco/ISP
Samsung tried to fix triple zero problem with mobiles nearly five years ago

Samsung tried to fix triple zero problem with mobiles nearly five years ago

Pushed a VoLTE software update to affected devices in 2021.
Andrew Colley Dec 5 2025 7:01AM Telco/ISP
Samsung handsets could be leaving hundreds of thousands at risk

Samsung handsets could be leaving hundreds of thousands at risk

Optus' worst-case scenario is 470,000 customers.
Andrew Colley Dec 3 2025 6:29AM Telco/ISP
TPG Telecom says disaster roaming deal with Telstra and Optus is close

TPG Telecom says disaster roaming deal with Telstra and Optus is close

MoU being finalised.
Andrew Colley Nov 27 2025 6:02AM Telco/ISP

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