University of South Australia creates CISO role
Zoom reaches $115 million settlement over user privacy, 'Zoombombing'
Twitter launches competition to find biases in its image-cropping algorithm
Rugby Australia brings 'data-informed culture' to all levels of the game
Victorian govt poaches Services Australia CIO
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Optus handles 84 percent of service inquiries in its digital channels
Continues to refine bot designs.
Nov 23 2020 6:50AM
NAB re-platforms call centres onto Amazon Connect
Adding IVR options will no longer cost $70k and take months.
Dec 10 2019 7:07AM
Microsoft delays 'ridiculous' self-service software procurement plan
Plan would have let end-users buy licences with little oversight.
Nov 4 2019 12:20PM
Optus self-service error logs users into Vladmir's account
Telco yanks site, starts investigation.
Feb 14 2019 9:55PM
AGL transforms identity management for self-service
Why customers didn't want to use social logins to authenticate.
May 29 2018 7:01AM
NBN Co goes self-service for processes
Signs up to SaaS product.
Apr 3 2018 11:55AM
ACMA to offer self-service portal for spectrum licensing
Builds an API for mobile app developers.
Sep 30 2014 6:40AM
NAB partners with Apple, Samsung for concept branch
The future of retail banking.
Sep 26 2013 1:47PM
Online self-service to save Govt $47m a year
Apprentices encouraged to become IT savvy.
Aug 14 2013 4:29PM
Virgin Mobile tweaks billing system for new TCP code
Uses compliance opportunity to revamp self service.
Aug 9 2013 6:46AM
Melbourne Airport invests in self-service
Self-bag drop units coming.
Jun 12 2013 12:31PM
Centrelink boosts self-service with voice biometrics
Centrelink customers will be able to authenticate access to welfare services via the unique properties of their voice after a biometric voice system officially went into production today.
May 26 2009 4:23PM
MySpace sells small businesses on self-service ads
The latest push by MySpace to bring in more advertising dollars relies on some unusual ingredients - like Bacon Salt.
Oct 14 2008 12:48AM
Suncorp embarks on teleworking pilot
Suncorp is said to be trialling teleworking at its 1,000 seat contact centre on the back of increased interest in ‘virtual’ business models.
Sep 3 2008 12:01AM
Aussies most likely to use self-service
Research shows that more Australians prefer to do business with companies that provide self-service options than consumers from other regions.
Jun 12 2008 3:37PM
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