self-service

Optus handles 84 percent of service inquiries in its digital channels

Optus handles 84 percent of service inquiries in its digital channels

Continues to refine bot designs.
Ry Crozier Nov 23 2020 6:50AM Software
NAB re-platforms call centres onto Amazon Connect

NAB re-platforms call centres onto Amazon Connect

Adding IVR options will no longer cost $70k and take months.
Ry Crozier Dec 10 2019 7:07AM Financial Services
Microsoft delays 'ridiculous' self-service software procurement plan

Microsoft delays 'ridiculous' self-service software procurement plan

Plan would have let end-users buy licences with little oversight.
Simon Sharwood Nov 4 2019 12:20PM Financial Services
Optus self-service error logs users into Vladmir's account

Optus self-service error logs users into Vladmir's account

Telco yanks site, starts investigation.
Ry Crozier Feb 14 2019 9:55PM Security
AGL transforms identity management for self-service

AGL transforms identity management for self-service

Why customers didn't want to use social logins to authenticate.
Ry Crozier May 29 2018 7:01AM Security
NBN Co goes self-service for processes

NBN Co goes self-service for processes

Signs up to SaaS product.
Ry Crozier Apr 3 2018 11:55AM Software
ACMA to offer self-service portal for spectrum licensing

ACMA to offer self-service portal for spectrum licensing

Builds an API for mobile app developers.
Andrew Colley Sep 30 2014 6:40AM Software
NAB partners with Apple, Samsung for concept branch

NAB partners with Apple, Samsung for concept branch

The future of retail banking.
Charis Palmer Sep 26 2013 1:47PM Financial Services
Online self-service to save Govt $47m a year

Online self-service to save Govt $47m a year

Apprentices encouraged to become IT savvy.
Paris Cowan Aug 14 2013 4:29PM Strategy
Virgin Mobile tweaks billing system for new TCP code

Virgin Mobile tweaks billing system for new TCP code

Uses compliance opportunity to revamp self service.
Allie Coyne Aug 9 2013 6:46AM Software
Melbourne Airport invests in self-service

Melbourne Airport invests in self-service

Self-bag drop units coming.
Staff Writers Jun 12 2013 12:31PM Hardware
Centrelink boosts self-service with voice biometrics

Centrelink boosts self-service with voice biometrics

Centrelink customers will be able to authenticate access to welfare services via the unique properties of their voice after a biometric voice system officially went into production today.
Brett Winterford May 26 2009 4:23PM Software
MySpace sells small businesses on self-service ads

MySpace sells small businesses on self-service ads

The latest push by MySpace to bring in more advertising dollars relies on some unusual ingredients - like Bacon Salt.
Robert MacMillan Oct 14 2008 12:48AM Software
Suncorp embarks on teleworking pilot

Suncorp embarks on teleworking pilot

Suncorp is said to be trialling teleworking at its 1,000 seat contact centre on the back of increased interest in ‘virtual’ business models.
Ry Crozier Sep 3 2008 12:01AM Telco/ISP
Aussies most likely to use self-service

Aussies most likely to use self-service

Research shows that more Australians prefer to do business with companies that provide self-service options than consumers from other regions.
Ashley Clark Jun 12 2008 3:37PM Strategy

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