customer

NBN customers left without internet, phone during transition

NBN customers left without internet, phone during transition

Sometimes for weeks.
Ry Crozier Mar 15 2018 12:52PM Telco/ISP
Jetstar unveils major rewrite of virtual assistant Jess

Jetstar unveils major rewrite of virtual assistant Jess

Takes bots to price guarantee, other business processes.
Ry Crozier Feb 13 2018 6:00AM Strategy
Telstra to personalise product offers in under a second

Telstra to personalise product offers in under a second

Pioneers development of new system.
Ry Crozier Jan 17 2018 11:52AM Telco/ISP
Tip Top bakes digital into its field force

Tip Top bakes digital into its field force

Shifts conversation into the bread aisle.
Ry Crozier Nov 20 2017 6:35AM Cloud
Jetstar looks to AI for smarter customer service

Jetstar looks to AI for smarter customer service

Key to standing out from rivals.
Ry Crozier Nov 9 2017 6:50AM Software
NBN Co goes on management hiring spree

NBN Co goes on management hiring spree

Unveils plans to recruit 12 exec and general managers.
Ry Crozier Nov 8 2017 6:50AM Telco/ISP
Suncorp restructure lands Pip Marlow wider role

Suncorp restructure lands Pip Marlow wider role

Customer and innovation functions combined.
Ry Crozier Oct 12 2017 3:35PM Financial Services
Telstra wants voice-only NBN users back

Telstra wants voice-only NBN users back

Reveals mysterious ‘Product Hybrid’.
Ry Crozier Sep 12 2017 12:10PM Telco/ISP
Ticketek opens its core to reach out to customers

Ticketek opens its core to reach out to customers

Switches on real-time data streaming.
Ry Crozier Sep 12 2017 6:30AM Strategy
Meet WooliesX, the new digital arm of Woolworths

Meet WooliesX, the new digital arm of Woolworths

Combines four teams into new business.
Ry Crozier Jul 19 2017 6:45AM Strategy
Aussie banks forced to open up customer data

Aussie banks forced to open up customer data

Budget 2017: New regime to empower users.
Allie Coyne May 9 2017 7:58PM Software
ANZ Bank in process automation push

ANZ Bank in process automation push

Latest big Aussie org to join drive.
Ry Crozier Apr 21 2017 11:36AM Software
TPG reverses brief iiNet customer exodus

TPG reverses brief iiNet customer exodus

Records strong growth in NBN, FTTB connections.
Ry Crozier Mar 21 2017 9:30AM Telco/ISP
Customer experience fuels SDN's second wind

Customer experience fuels SDN's second wind

[Blog post] Process automation elevates the discussion.
Ry Crozier Feb 17 2017 12:02AM Hardware
Telstra to bring in 'customer CTO'

Telstra to bring in 'customer CTO'

Won’t assume responsibilities from full CTO role.
Ry Crozier Sep 21 2016 6:39AM Telco/ISP
How Airbnb is making its data more reliable

How Airbnb is making its data more reliable

Drive to reduce 'too many' outages.
Ry Crozier Jul 6 2016 10:40AM Software
ANZ Bank combs customer spend for intelligence

ANZ Bank combs customer spend for intelligence

Behind big data’s new frontier.
Ry Crozier Oct 27 2015 6:38AM Financial Services
Origin Energy completes troubled SAP transformation

Origin Energy completes troubled SAP transformation

Claims to have beaten deadline and saved $100 million.
Allie Coyne Sep 18 2014 6:31AM Software
Govts pressure Google for more user data

Govts pressure Google for more user data

Australian requests dip slightly.
Allie Coyne Sep 16 2014 9:57AM Security
Telstra takes 85k requests for user data in 12 months

Telstra takes 85k requests for user data in 12 months

Releases first full-year transparency report.
Allie Coyne Sep 1 2014 2:39PM Telco/ISP

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