customer

How AI can transform customer experiences and improve efficiencies in insurance

How AI can transform customer experiences and improve efficiencies in insurance

Australia's insurance industry faces customer and operational challenges. FPT Software's AI Agent Digital Platform boosts productivity, streamlines operations, and enhances customer experiences, helping insurers stay competitive and achieve better business outcomes.
Staff Writer Oct 11 2024 9:00AM Partner Content
Amaysim claims churn victory to keep 28,000 customers

Amaysim claims churn victory to keep 28,000 customers

By getting a better handle on its customer data.
Staff Writer Jul 8 2022 12:15PM Software
JPM says Meta will become Broadcom's next billion-dollar customer

JPM says Meta will become Broadcom's next billion-dollar customer

Looks to ASICs for "metaverse hardware".
Staff Writer Jun 1 2022 6:26AM Hardware
Retail sector outperforms in customer experience

Retail sector outperforms in customer experience

Maintains leading position.
Tom Duvall Nov 3 2021 7:00AM Marketing
7-Eleven disables facial image capture on customer feedback tablets

7-Eleven disables facial image capture on customer feedback tablets

After adverse privacy ruling.
Ry Crozier Oct 14 2021 12:33PM Hardware
NBN roundtable returns focus to customer needs - and NBN Co's costs

NBN roundtable returns focus to customer needs - and NBN Co's costs

Areas of scrutiny revealed.
Ry Crozier Jul 21 2021 12:33PM Telco/ISP
CBA to bring in over 600 engineers

CBA to bring in over 600 engineers

Also names three 'distinguished engineers'.
Ry Crozier Jun 22 2021 1:14PM Financial Services
NAB sacked tech worker behind 2019 data breach

NAB sacked tech worker behind 2019 data breach

Fed thousands of customers' details into analysis services.
Ry Crozier Apr 21 2021 11:36PM Financial Services
Optus now supports its customers with 100 'dedicated' communities

Optus now supports its customers with 100 'dedicated' communities

Backed by bots that will eventually know you have an issue - before you do.
Ry Crozier Mar 1 2021 6:54AM Cloud
SAP's head of customer support to leave

SAP's head of customer support to leave

Adaire Fox-Martin exits in management shake-up.
Nadine Schimroszik and Douglas Busvine Jan 18 2021 6:38AM Software
Suspected Russian hackers used Microsoft vendors to breach customers

Suspected Russian hackers used Microsoft vendors to breach customers

Leveraged reseller access.
Joseph Menn and Raphael Satter Dec 26 2020 1:05PM Security
Optus to support its customers based on where they live

Optus to support its customers based on where they live

More details of support restructure emerge.
Ry Crozier Dec 14 2020 12:37PM Telco/ISP
Coles Group looks to single customer ID across online stores, apps

Coles Group looks to single customer ID across online stores, apps

Under project led by new platform engineering group.
Ry Crozier Dec 14 2020 6:58AM Projects
Swedish insurer Folksam leaks data of 1 million customers to tech giants

Swedish insurer Folksam leaks data of 1 million customers to tech giants

'No indication' data was used improperly.
Staff Writer Nov 4 2020 6:21AM Security
AWS chief architect Glenn Gore heads for exit

AWS chief architect Glenn Gore heads for exit

And a new unspecified role in the Asia Pacific region.
Ry Crozier Nov 2 2020 6:54AM Training & Development
IAG lands ex-Qantas Loyalty CIO

IAG lands ex-Qantas Loyalty CIO

Alastair Robertson takes 'customer technology' role.
Ry Crozier Oct 13 2020 6:46AM Training & Development
Vodafone Australia re-platforms its customer channels

Vodafone Australia re-platforms its customer channels

'Huge project' ran through 2019, expected to save $3m a year.
Ry Crozier Aug 3 2020 6:52AM Telco/ISP
Adobe, IBM team up on marketing software for banking industry

Adobe, IBM team up on marketing software for banking industry

Targeting the handling of customer data.
Stephen Nellis Jul 22 2020 11:25AM Software
Telstra to have Australian agents answer all inbound calls from 2022

Telstra to have Australian agents answer all inbound calls from 2022

Contact centre mix changes made in COVID to become permanent.
Ry Crozier Jul 9 2020 2:32PM Telco/ISP
Origin Energy powers self-service expansion with Amazon Connect

Origin Energy powers self-service expansion with Amazon Connect

Brings Amazon cloud to Retail 2020 transformation.
Ry Crozier Jul 7 2020 6:51AM Cloud

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