customer

Nestlé draws consumer consent out from system silos

Nestlé draws consumer consent out from system silos

Global drive to better use available data.
Oct 19 2018 11:57AM
Toll swaps stagnant Siebel for Salesforce

Toll swaps stagnant Siebel for Salesforce

CRM couldn't scale to handle Christmas.
Sep 28 2018 9:12AM
Fisher & Paykel trades SAP for Salesforce

Fisher & Paykel trades SAP for Salesforce

Creates single view of customer to keep in touch across long buying cycles.
Sep 27 2018 1:54AM
BIRRR drawn into NBN customer support role

BIRRR drawn into NBN customer support role

Asks govt to fund 'hub' to address the need instead.
Aug 6 2018 11:17AM
HSBC Australia avoids customer heat in online banking switch

HSBC Australia avoids customer heat in online banking switch

Multi-year project to personalise outreach.
Jul 6 2018 6:56AM
AGL transforms identity management for self-service

AGL transforms identity management for self-service

Why customers didn't want to use social logins to authenticate.
May 29 2018 7:01AM
SAP revises pricing after customer crackdown backfires

SAP revises pricing after customer crackdown backfires

Addresses fees for automated calls on SAP systems and data.
Apr 11 2018 5:55AM
NBN customers left without internet, phone during transition

NBN customers left without internet, phone during transition

Sometimes for weeks.
Mar 15 2018 12:52PM
Jetstar unveils major rewrite of virtual assistant Jess

Jetstar unveils major rewrite of virtual assistant Jess

Takes bots to price guarantee, other business processes.
Feb 13 2018 6:00AM
Telstra to personalise product offers in under a second

Telstra to personalise product offers in under a second

Pioneers development of new system.
Jan 17 2018 11:52AM
Tip Top bakes digital into its field force

Tip Top bakes digital into its field force

Shifts conversation into the bread aisle.
Nov 20 2017 6:35AM
Jetstar looks to AI for smarter customer service

Jetstar looks to AI for smarter customer service

Key to standing out from rivals.
Nov 9 2017 6:50AM
NBN Co goes on management hiring spree

NBN Co goes on management hiring spree

Unveils plans to recruit 12 exec and general managers.
Nov 8 2017 6:50AM
Suncorp restructure lands Pip Marlow wider role

Suncorp restructure lands Pip Marlow wider role

Customer and innovation functions combined.
Oct 12 2017 3:35PM
Telstra wants voice-only NBN users back

Telstra wants voice-only NBN users back

Reveals mysterious ‘Product Hybrid’.
Sep 12 2017 12:10PM
Ticketek opens its core to reach out to customers

Ticketek opens its core to reach out to customers

Switches on real-time data streaming.
Sep 12 2017 6:30AM
Meet WooliesX, the new digital arm of Woolworths

Meet WooliesX, the new digital arm of Woolworths

Combines four teams into new business.
Jul 19 2017 6:45AM
Aussie banks forced to open up customer data

Aussie banks forced to open up customer data

Budget 2017: New regime to empower users.
May 9 2017 7:58PM
ANZ Bank in process automation push

ANZ Bank in process automation push

Latest big Aussie org to join drive.
Apr 21 2017 11:36AM
TPG reverses brief iiNet customer exodus

TPG reverses brief iiNet customer exodus

Records strong growth in NBN, FTTB connections.
Mar 21 2017 9:30AM

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