customer

NAB sacked tech worker behind 2019 data breach

NAB sacked tech worker behind 2019 data breach

Fed thousands of customers' details into analysis services.
Apr 21 2021 11:36PM
Optus now supports its customers with 100 'dedicated' communities

Optus now supports its customers with 100 'dedicated' communities

Backed by bots that will eventually know you have an issue - before you do.
Mar 1 2021 6:54AM
SAP's head of customer support to leave

SAP's head of customer support to leave

Adaire Fox-Martin exits in management shake-up.
Jan 18 2021 6:38AM
Suspected Russian hackers used Microsoft vendors to breach customers

Suspected Russian hackers used Microsoft vendors to breach customers

Leveraged reseller access.
Dec 26 2020 1:05PM
Optus to support its customers based on where they live

Optus to support its customers based on where they live

More details of support restructure emerge.
Dec 14 2020 12:37PM
Coles Group looks to single customer ID across online stores, apps

Coles Group looks to single customer ID across online stores, apps

Under project led by new platform engineering group.
Dec 14 2020 6:58AM
Swedish insurer Folksam leaks data of 1 million customers to tech giants

Swedish insurer Folksam leaks data of 1 million customers to tech giants

'No indication' data was used improperly.
Nov 4 2020 6:21AM
AWS chief architect Glenn Gore heads for exit

AWS chief architect Glenn Gore heads for exit

And a new unspecified role in the Asia Pacific region.
Nov 2 2020 6:54AM
IAG lands ex-Qantas Loyalty CIO

IAG lands ex-Qantas Loyalty CIO

Alastair Robertson takes 'customer technology' role.
Oct 13 2020 6:46AM
Vodafone Australia re-platforms its customer channels

Vodafone Australia re-platforms its customer channels

'Huge project' ran through 2019, expected to save $3m a year.
Aug 3 2020 6:52AM
Adobe, IBM team up on marketing software for banking industry

Adobe, IBM team up on marketing software for banking industry

Targeting the handling of customer data.
Jul 22 2020 11:25AM
Telstra to have Australian agents answer all inbound calls from 2022

Telstra to have Australian agents answer all inbound calls from 2022

Contact centre mix changes made in COVID to become permanent.
Jul 9 2020 2:32PM
Origin Energy powers self-service expansion with Amazon Connect

Origin Energy powers self-service expansion with Amazon Connect

Brings Amazon cloud to Retail 2020 transformation.
Jul 7 2020 6:51AM
Telstra's customer insights function evolves with Agile

Telstra's customer insights function evolves with Agile

Uses new software tools to find insights faster.
Jun 26 2020 12:54PM
Telstra tries to stop customers 'falling through the cracks'

Telstra tries to stop customers 'falling through the cracks'

Sets up agent support console with guided paths to resolve issues.
May 14 2020 6:55AM
Optus is bringing onboard 500 new customer care staff

Optus is bringing onboard 500 new customer care staff

Including 300 who start tomorrow, and 200 more roles on offer.
Mar 26 2020 1:37PM
TPG, Vodafone moving telephone support to remote ops

TPG, Vodafone moving telephone support to remote ops

As Telstra, Optus face issues with Philippines call centres.
Mar 17 2020 11:07AM
ANZ is quietly building a brand new banking platform

ANZ is quietly building a brand new banking platform

Exclusive: Chases tenfold improvement in speed and capability.
Nov 25 2019 7:10AM
NBN Co looks to retain customers and grow their "lifetime value"

NBN Co looks to retain customers and grow their "lifetime value"

Establishes a presence across seven Salesforce clouds.
Nov 21 2019 7:04AM
NBN Co is building a user-facing technical field force

NBN Co is building a user-facing technical field force

To work "predominantly inside the customer’s premises."
Sep 10 2019 12:42PM

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