customer
BIRRR drawn into NBN customer support role
Asks govt to fund 'hub' to address the need instead.
Aug 6 2018 11:17AM
HSBC Australia avoids customer heat in online banking switch
Multi-year project to personalise outreach.
Jul 6 2018 6:56AM
AGL transforms identity management for self-service
Why customers didn't want to use social logins to authenticate.
May 29 2018 7:01AM
SAP revises pricing after customer crackdown backfires
Addresses fees for automated calls on SAP systems and data.
Apr 11 2018 5:55AM
NBN customers left without internet, phone during transition
Sometimes for weeks.
Mar 15 2018 12:52PM
Jetstar unveils major rewrite of virtual assistant Jess
Takes bots to price guarantee, other business processes.
Feb 13 2018 6:00AM
Telstra to personalise product offers in under a second
Pioneers development of new system.
Jan 17 2018 11:52AM
Tip Top bakes digital into its field force
Shifts conversation into the bread aisle.
Nov 20 2017 6:35AM
Jetstar looks to AI for smarter customer service
Key to standing out from rivals.
Nov 9 2017 6:50AM
NBN Co goes on management hiring spree
Unveils plans to recruit 12 exec and general managers.
Nov 8 2017 6:50AM
Suncorp restructure lands Pip Marlow wider role
Customer and innovation functions combined.
Oct 12 2017 3:35PM
Telstra wants voice-only NBN users back
Reveals mysterious ‘Product Hybrid’.
Sep 12 2017 12:10PM
Ticketek opens its core to reach out to customers
Switches on real-time data streaming.
Sep 12 2017 6:30AM
Meet WooliesX, the new digital arm of Woolworths
Combines four teams into new business.
Jul 19 2017 6:45AM
Aussie banks forced to open up customer data
Budget 2017: New regime to empower users.
May 9 2017 7:58PM
ANZ Bank in process automation push
Latest big Aussie org to join drive.
Apr 21 2017 11:36AM
TPG reverses brief iiNet customer exodus
Records strong growth in NBN, FTTB connections.
Mar 21 2017 9:30AM
Customer experience fuels SDN's second wind
[Blog post] Process automation elevates the discussion.
Feb 17 2017 12:02AM
Telstra to bring in 'customer CTO'
Won’t assume responsibilities from full CTO role.
Sep 21 2016 6:39AM
How Airbnb is making its data more reliable
Drive to reduce 'too many' outages.
Jul 6 2016 10:40AM
