Govt ties business fibre upgrades to NBN Co's financial achievements
What COVID means for cybersecurity strategy
Huawei plans more cuts to jobs, investment in Australia
CBA brings 'home shopping' feel to procurement portal
Woolworths' product and value chain IT GM to leave
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BIRRR drawn into NBN customer support role
Asks govt to fund 'hub' to address the need instead.
Aug 6 2018 11:17AM
HSBC Australia avoids customer heat in online banking switch
Multi-year project to personalise outreach.
Jul 6 2018 6:56AM
AGL transforms identity management for self-service
Why customers didn't want to use social logins to authenticate.
May 29 2018 7:01AM
SAP revises pricing after customer crackdown backfires
Addresses fees for automated calls on SAP systems and data.
Apr 11 2018 5:55AM
NBN customers left without internet, phone during transition
Sometimes for weeks.
Mar 15 2018 12:52PM
Jetstar unveils major rewrite of virtual assistant Jess
Takes bots to price guarantee, other business processes.
Feb 13 2018 6:00AM
Telstra to personalise product offers in under a second
Pioneers development of new system.
Jan 17 2018 11:52AM
Tip Top bakes digital into its field force
Shifts conversation into the bread aisle.
Nov 20 2017 6:35AM
Jetstar looks to AI for smarter customer service
Key to standing out from rivals.
Nov 9 2017 6:50AM
NBN Co goes on management hiring spree
Unveils plans to recruit 12 exec and general managers.
Nov 8 2017 6:50AM
Suncorp restructure lands Pip Marlow wider role
Customer and innovation functions combined.
Oct 12 2017 3:35PM
Telstra wants voice-only NBN users back
Reveals mysterious ‘Product Hybrid’.
Sep 12 2017 12:10PM
Ticketek opens its core to reach out to customers
Switches on real-time data streaming.
Sep 12 2017 6:30AM
Meet WooliesX, the new digital arm of Woolworths
Combines four teams into new business.
Jul 19 2017 6:45AM
Aussie banks forced to open up customer data
Budget 2017: New regime to empower users.
May 9 2017 7:58PM
ANZ Bank in process automation push
Latest big Aussie org to join drive.
Apr 21 2017 11:36AM
TPG reverses brief iiNet customer exodus
Records strong growth in NBN, FTTB connections.
Mar 21 2017 9:30AM
Customer experience fuels SDN's second wind
[Blog post] Process automation elevates the discussion.
Feb 17 2017 12:02AM
Telstra to bring in 'customer CTO'
Won’t assume responsibilities from full CTO role.
Sep 21 2016 6:39AM
How Airbnb is making its data more reliable
Drive to reduce 'too many' outages.
Jul 6 2016 10:40AM
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