customer

Jetstar looks to AI for smarter customer service

Jetstar looks to AI for smarter customer service

Key to standing out from rivals.
Nov 9 2017 6:50AM
NBN Co goes on management hiring spree

NBN Co goes on management hiring spree

Unveils plans to recruit 12 exec and general managers.
Nov 8 2017 6:50AM
Suncorp restructure lands Pip Marlow wider role

Suncorp restructure lands Pip Marlow wider role

Customer and innovation functions combined.
Oct 12 2017 3:35PM
Telstra wants voice-only NBN users back

Telstra wants voice-only NBN users back

Reveals mysterious ‘Product Hybrid’.
Sep 12 2017 12:10PM
Ticketek opens its core to reach out to customers

Ticketek opens its core to reach out to customers

Switches on real-time data streaming.
Sep 12 2017 6:30AM
Meet WooliesX, the new digital arm of Woolworths

Meet WooliesX, the new digital arm of Woolworths

Combines four teams into new business.
Jul 19 2017 6:45AM
Aussie banks forced to open up customer data

Aussie banks forced to open up customer data

Budget 2017: New regime to empower users.
May 9 2017 7:58PM
ANZ Bank in process automation push

ANZ Bank in process automation push

Latest big Aussie org to join drive.
Apr 21 2017 11:36AM
TPG reverses brief iiNet customer exodus

TPG reverses brief iiNet customer exodus

Records strong growth in NBN, FTTB connections.
Mar 21 2017 9:30AM
Customer experience fuels SDN's second wind

Customer experience fuels SDN's second wind

[Blog post] Process automation elevates the discussion.
Feb 17 2017 12:02AM
Telstra to bring in 'customer CTO'

Telstra to bring in 'customer CTO'

Won’t assume responsibilities from full CTO role.
Sep 21 2016 6:39AM
How Airbnb is making its data more reliable

How Airbnb is making its data more reliable

Drive to reduce 'too many' outages.
Jul 6 2016 10:40AM
ANZ Bank combs customer spend for intelligence

ANZ Bank combs customer spend for intelligence

Behind big data’s new frontier.
Oct 27 2015 6:38AM
Origin Energy completes troubled SAP transformation

Origin Energy completes troubled SAP transformation

Claims to have beaten deadline and saved $100 million.
Sep 18 2014 6:31AM
Govts pressure Google for more user data

Govts pressure Google for more user data

Australian requests dip slightly.
Sep 16 2014 9:57AM
Telstra takes 85k requests for user data in 12 months

Telstra takes 85k requests for user data in 12 months

Releases first full-year transparency report.
Sep 1 2014 2:39PM
Optus restructuring drags down net profit

Optus restructuring drags down net profit

Workforce transformation hits bottom line.
Aug 14 2014 9:35AM
How Service NSW uses data to create ‘healthy competition’

How Service NSW uses data to create ‘healthy competition’

Real-time performance dashboards critical to constant improvement.
Jul 31 2014 6:38AM
Vodafone still bleeding mobile customers

Vodafone still bleeding mobile customers

Turnaround strategy not yet stemming losses.
Jul 23 2014 6:27AM
LinkedIn to face customer lawsuit over email addresses

LinkedIn to face customer lawsuit over email addresses

Judge rules email practices may be damaging.
Jun 16 2014 11:00AM

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