Latest News
DarkSide ransomware crims quit as Colonial Pipeline attack backfires
The 5 questions organisations must ask when building a data strategy
Bupa A/NZ runs a security transformation program
Ticketek adds an App Clip for scan and go event tickets
US judge dismisses advertisers' antitrust claims against Google
customer
Woolworths' APIs soar above 1000 as digital push booms
Triples number of API devs.
Aug 26 2019 1:00PM
Pega CEO Alan Trefler back in Australia for talks with NAB
Presents roadmap to NAB and other customers.
Aug 21 2019 3:00PM
Qantas opens throttle on 'Voice of the Customer'
Brings all customer feedback instances across airline ops onto single platform.
Jun 14 2019 7:15AM
Telstra confronts "really abysmal" reality of customer gripes
Looks inwards at its own faults.
Jun 13 2019 7:20AM
Optus rethinks how telco customer problems get solved
Tries to avoid customers being on hold or re-explaining issue.
Jun 11 2019 7:15AM
Optus 'concierge' to take grief out of NBN migration
Chases a smoother customer experience.
Jun 6 2019 12:30PM
Nestlé draws consumer consent out from system silos
Global drive to better use available data.
Oct 19 2018 11:57AM
Toll swaps stagnant Siebel for Salesforce
CRM couldn't scale to handle Christmas.
Sep 28 2018 9:12AM
Fisher & Paykel trades SAP for Salesforce
Creates single view of customer to keep in touch across long buying cycles.
Sep 27 2018 1:54AM
BIRRR drawn into NBN customer support role
Asks govt to fund 'hub' to address the need instead.
Aug 6 2018 11:17AM
HSBC Australia avoids customer heat in online banking switch
Multi-year project to personalise outreach.
Jul 6 2018 6:56AM
AGL transforms identity management for self-service
Why customers didn't want to use social logins to authenticate.
May 29 2018 7:01AM
SAP revises pricing after customer crackdown backfires
Addresses fees for automated calls on SAP systems and data.
Apr 11 2018 5:55AM
NBN customers left without internet, phone during transition
Sometimes for weeks.
Mar 15 2018 12:52PM
Jetstar unveils major rewrite of virtual assistant Jess
Takes bots to price guarantee, other business processes.
Feb 13 2018 6:00AM
Telstra to personalise product offers in under a second
Pioneers development of new system.
Jan 17 2018 11:52AM
Tip Top bakes digital into its field force
Shifts conversation into the bread aisle.
Nov 20 2017 6:35AM
Jetstar looks to AI for smarter customer service
Key to standing out from rivals.
Nov 9 2017 6:50AM
NBN Co goes on management hiring spree
Unveils plans to recruit 12 exec and general managers.
Nov 8 2017 6:50AM
Suncorp restructure lands Pip Marlow wider role
Customer and innovation functions combined.
Oct 12 2017 3:35PM
