customer

Optus restructuring drags down net profit

Optus restructuring drags down net profit

Workforce transformation hits bottom line.
Allie Coyne Aug 14 2014 9:35AM Telco/ISP
How Service NSW uses data to create ‘healthy competition’

How Service NSW uses data to create ‘healthy competition’

Real-time performance dashboards critical to constant improvement.
Paris Cowan Jul 31 2014 6:38AM Strategy
Vodafone still bleeding mobile customers

Vodafone still bleeding mobile customers

Turnaround strategy not yet stemming losses.
Allie Coyne Jul 23 2014 6:27AM Telco/ISP
LinkedIn to face customer lawsuit over email addresses

LinkedIn to face customer lawsuit over email addresses

Judge rules email practices may be damaging.
Staff Writers Jun 16 2014 11:00AM Security
Vodafone sheds one million mobile customers

Vodafone sheds one million mobile customers

User base falls below five million.
Allie Coyne May 21 2014 11:54AM Telco/ISP
Telstra Global nears transformation finish-line

Telstra Global nears transformation finish-line

'Heart-lung' systems transplant comes in ahead of schedule.
Ry Crozier Nov 21 2013 6:37AM Networking
VHA expects fresh round of customer losses

VHA expects fresh round of customer losses

Clean out of non-revenue generating users.
Ry Crozier Oct 22 2013 12:34PM Telco/ISP
Fair Work Ombudsman to overhaul customer IT systems

Fair Work Ombudsman to overhaul customer IT systems

To merge three into one.
Allie Coyne Jul 16 2013 12:21PM Software
NSW Govt expands transport smartcard trial

NSW Govt expands transport smartcard trial

Rollout focus shifts to train network.
Staff Writers Jun 3 2013 10:54AM Hardware
Salesforce goes mobile for Service Cloud

Salesforce goes mobile for Service Cloud

But will it shift Australian thinking on customer data storage?
Charis Palmer Feb 26 2013 4:01PM Storage
VHA flags more losses after another 443,000 customers walk

VHA flags more losses after another 443,000 customers walk

Hopes to stem mounting losses in 2014.
Ry Crozier Feb 26 2013 11:18AM Telco/ISP
Twitter no solution for customer service

Twitter no solution for customer service

Social media akin to airing dirty laundry in public.
Joshua Gliddon Feb 22 2013 7:29AM Strategy
NBN Co again revises special access undertaking

NBN Co again revises special access undertaking

Aligns with ISP feedback.
Ry Crozier Dec 21 2012 1:47PM Telco/ISP
CommBank asks customers for banking ideas

CommBank asks customers for banking ideas

Creates platform to draw out customer vision.
Staff Writers Dec 5 2011 11:29AM Financial Services
Telstra Wholesale begins customer portal migration

Telstra Wholesale begins customer portal migration

New "one-stop shop" open for business.
Ry Crozier Mar 30 2011 6:34AM Telco/ISP
Hacker takes off with TripAdvisor's customer email database

Hacker takes off with TripAdvisor's customer email database

Personal details for as many as 20 million travellers in the wind.
Nate Cochrane Mar 25 2011 12:37AM Security
Telstra eyes future dollars from customer growth

Telstra eyes future dollars from customer growth

Claims biggest customer grab in a decade.
Ry Crozier Feb 10 2011 10:48AM Telco/ISP
Lush customer details stolen by hackers

Lush customer details stolen by hackers

Credit card details stolen.
Brett Winterford , Jennifer Scott Jan 24 2011 10:58AM Security
ACCC won't advocate Vodafone contract walkout

ACCC won't advocate Vodafone contract walkout

Slams report.
Ry Crozier Dec 16 2010 1:29PM Telco/ISP
Opinion: Telcos need to address TIO disquiet

Opinion: Telcos need to address TIO disquiet

..before the Government comes knocking.
David Havyatt Nov 12 2010 6:13AM Telco/ISP

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