complaint

The Good Guys pauses facial recognition trial

The Good Guys pauses facial recognition trial

Over privacy complaint.
Byron Kaye Jun 29 2022 6:35AM Software
China's Xiaomi files legal complaint against US Defense, Treasury ban

China's Xiaomi files legal complaint against US Defense, Treasury ban

Over alleged military links.
Josh Horwitz Feb 1 2021 6:56AM Hardware
NBN Co's most complained-about access tech is FTTC

NBN Co's most complained-about access tech is FTTC

Several thousand complaints a quarter.
Ry Crozier Jul 10 2019 12:36PM Telco/ISP
Telstra confronts "really abysmal" reality of customer gripes

Telstra confronts "really abysmal" reality of customer gripes

Looks inwards at its own faults.
Ry Crozier Jun 13 2019 7:20AM Telco/ISP
Optus rethinks how telco customer problems get solved

Optus rethinks how telco customer problems get solved

Tries to avoid customers being on hold or re-explaining issue.
Ry Crozier Jun 11 2019 7:15AM Software
Govt to pressure telcos to host call centres onshore

Govt to pressure telcos to host call centres onshore

To resolve complaints faster.
Ry Crozier Nov 15 2018 12:14PM Telco/ISP
Telcos laud a quarter of lower complaints

Telcos laud a quarter of lower complaints

Now to see if they can sustain it.
Ry Crozier Oct 17 2018 5:00AM Telco/ISP
NBN complaints keep going up

NBN complaints keep going up

But fewer involve NBN Co directly.
Ry Crozier Apr 17 2018 12:01AM Telco/ISP
Inside Telstra's effort to slash NBN complaint wait times

Inside Telstra's effort to slash NBN complaint wait times

Part of billion-dollar digitisation drive.
Allie Coyne Jan 16 2018 12:00PM Telco/ISP
TIO tries to match NBN complaints to access techs

TIO tries to match NBN complaints to access techs

Could provide new picture of customer experience.
Ry Crozier Dec 18 2017 11:31AM Telco/ISP
NBN complaints more than double in a year

NBN complaints more than double in a year

As telcos undo four years of gains.
Ry Crozier Oct 18 2017 6:26AM Telco/ISP
NBN chief tells Vodafone to accept prices or walk

NBN chief tells Vodafone to accept prices or walk

"No sympathy" for newcomer's complaints.
Ry Crozier Aug 14 2017 4:25PM Telco/ISP
Complaints about telcos skyrocketed at the end of last year

Complaints about telcos skyrocketed at the end of last year

Blamed on issues associated with NBN rollout.
Staff Writers May 11 2017 9:17AM Telco/ISP
Privacy complaints hit record levels as OAIC winds down

Privacy complaints hit record levels as OAIC winds down

Hike in data breaches reported.
Allie Coyne Oct 23 2014 9:30AM Security
Vodafone invests in social to combat customer churn

Vodafone invests in social to combat customer churn

Seeks an 'omnichannel' view of customers.
Ry Crozier Nov 19 2013 12:42PM Software
Linux users file EU complaint against Microsoft

Linux users file EU complaint against Microsoft

Brands UEFI Secure Boot as anti-competitive.
Sarah Morris Mar 27 2013 7:30AM Software
Researcher files FTC complaint against Dropbox

Researcher files FTC complaint against Dropbox

Cloud storage firm isn't honest about security practices, researcher claims.
Nicole Kobie May 17 2011 7:24AM Storage
Analysis: Putting ISP complaints in perspective

Analysis: Putting ISP complaints in perspective

Complaints rise almost across the board, but often from a low base.
Ry Crozier May 4 2011 1:42PM Telco/ISP
Microsoft files EU competition complaint against Google

Microsoft files EU competition complaint against Google

Laundry list of allegations.
Bill Rigby and Foo Yun Chee Apr 1 2011 6:14AM Software
ATO hired extra staff for Change Program complaints

ATO hired extra staff for Change Program complaints

Public dissatisfied with results of technology overhaul.
Liz Tay Nov 22 2010 6:50AM Strategy

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