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Telstra confronts "really abysmal" reality of customer gripes
Looks inwards at its own faults.
Jun 13 2019 7:20AM
Optus rethinks how telco customer problems get solved
Tries to avoid customers being on hold or re-explaining issue.
Jun 11 2019 7:15AM
Govt to pressure telcos to host call centres onshore
To resolve complaints faster.
Nov 15 2018 12:14PM
Telcos laud a quarter of lower complaints
Now to see if they can sustain it.
Oct 17 2018 5:00AM
NBN complaints keep going up
But fewer involve NBN Co directly.
Apr 17 2018 12:01AM
Inside Telstra's effort to slash NBN complaint wait times
Part of billion-dollar digitisation drive.
Jan 16 2018 12:00PM
TIO tries to match NBN complaints to access techs
Could provide new picture of customer experience.
Dec 18 2017 11:31AM
NBN complaints more than double in a year
As telcos undo four years of gains.
Oct 18 2017 6:26AM
NBN chief tells Vodafone to accept prices or walk
"No sympathy" for newcomer's complaints.
Aug 14 2017 4:25PM
Complaints about telcos skyrocketed at the end of last year
Blamed on issues associated with NBN rollout.
May 11 2017 9:17AM
Privacy complaints hit record levels as OAIC winds down
Hike in data breaches reported.
Oct 23 2014 9:30AM
Vodafone invests in social to combat customer churn
Seeks an 'omnichannel' view of customers.
Nov 19 2013 12:42PM
Linux users file EU complaint against Microsoft
Brands UEFI Secure Boot as anti-competitive.
Mar 27 2013 7:30AM
Researcher files FTC complaint against Dropbox
Cloud storage firm isn't honest about security practices, researcher claims.
May 17 2011 7:24AM
Analysis: Putting ISP complaints in perspective
Complaints rise almost across the board, but often from a low base.
May 4 2011 1:42PM
Microsoft files EU competition complaint against Google
Laundry list of allegations.
Apr 1 2011 6:14AM
ATO hired extra staff for Change Program complaints
Public dissatisfied with results of technology overhaul.
Nov 22 2010 6:50AM
Opinion: Telcos need to address TIO disquiet
..before the Government comes knocking.
Nov 12 2010 6:13AM
Optus leaves broadband limits to the point-of-sale
Outlines defence to misleading ad claims.
Oct 27 2010 4:30PM
ACCC demands Optus label throttled speeds "sub-broadband"
Defence centres on "context" of advertisement.
Oct 27 2010 1:48PM
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