complaint

Telstra confronts "really abysmal" reality of customer gripes

Telstra confronts "really abysmal" reality of customer gripes

Looks inwards at its own faults.
Jun 13 2019 7:20AM
Optus rethinks how telco customer problems get solved

Optus rethinks how telco customer problems get solved

Tries to avoid customers being on hold or re-explaining issue.
Jun 11 2019 7:15AM
Govt to pressure telcos to host call centres onshore

Govt to pressure telcos to host call centres onshore

To resolve complaints faster.
Nov 15 2018 12:14PM
Telcos laud a quarter of lower complaints

Telcos laud a quarter of lower complaints

Now to see if they can sustain it.
Oct 17 2018 5:00AM
NBN complaints keep going up

NBN complaints keep going up

But fewer involve NBN Co directly.
Apr 17 2018 12:01AM
Inside Telstra's effort to slash NBN complaint wait times

Inside Telstra's effort to slash NBN complaint wait times

Part of billion-dollar digitisation drive.
Jan 16 2018 12:00PM
TIO tries to match NBN complaints to access techs

TIO tries to match NBN complaints to access techs

Could provide new picture of customer experience.
Dec 18 2017 11:31AM
NBN complaints more than double in a year

NBN complaints more than double in a year

As telcos undo four years of gains.
Oct 18 2017 6:26AM
NBN chief tells Vodafone to accept prices or walk

NBN chief tells Vodafone to accept prices or walk

"No sympathy" for newcomer's complaints.
Aug 14 2017 4:25PM
Complaints about telcos skyrocketed at the end of last year

Complaints about telcos skyrocketed at the end of last year

Blamed on issues associated with NBN rollout.
May 11 2017 9:17AM
Privacy complaints hit record levels as OAIC winds down

Privacy complaints hit record levels as OAIC winds down

Hike in data breaches reported.
Oct 23 2014 9:30AM
Vodafone invests in social to combat customer churn

Vodafone invests in social to combat customer churn

Seeks an 'omnichannel' view of customers.
Nov 19 2013 12:42PM
Linux users file EU complaint against Microsoft

Linux users file EU complaint against Microsoft

Brands UEFI Secure Boot as anti-competitive.
Mar 27 2013 7:30AM
Researcher files FTC complaint against Dropbox

Researcher files FTC complaint against Dropbox

Cloud storage firm isn't honest about security practices, researcher claims.
May 17 2011 7:24AM
Analysis: Putting ISP complaints in perspective

Analysis: Putting ISP complaints in perspective

Complaints rise almost across the board, but often from a low base.
May 4 2011 1:42PM
Microsoft files EU competition complaint against Google

Microsoft files EU competition complaint against Google

Laundry list of allegations.
Apr 1 2011 6:14AM
ATO hired extra staff for Change Program complaints

ATO hired extra staff for Change Program complaints

Public dissatisfied with results of technology overhaul.
Nov 22 2010 6:50AM
Opinion: Telcos need to address TIO disquiet

Opinion: Telcos need to address TIO disquiet

..before the Government comes knocking.
Nov 12 2010 6:13AM
Optus leaves broadband limits to the point-of-sale

Optus leaves broadband limits to the point-of-sale

Outlines defence to misleading ad claims.
Oct 27 2010 4:30PM
ACCC demands Optus label throttled speeds "sub-broadband"

ACCC demands Optus label throttled speeds "sub-broadband"

Defence centres on "context" of advertisement.
Oct 27 2010 1:48PM

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