Spotlight on State Government Spotlight on State Government

When it comes to how Australians consume and experience public sector services in the digital age, no jurisdiction touches more lives through more organisations than state and territory governments.

In more ways than one, it’s fair to say that 2019 was the year that Canberra woke up to the rapid advances and leadership shown by state governments in busting siloes and realising connected service delivery, not least through the creation of Services Australia.

And while NSW might deservedly bask in the fact the Feds now see it as an IT exemplar, the truth is there are great projects happening right across the states and territories that deserve to be recognised and celebrated for the public good they deliver.

Be it digital licensing, enhancing the public health system, improving public transport and citizen safety or just removing friction and frustration from life events like spanning births, deaths and marriages, state government IT shops are delivering in spade.

Last year the iTnews Benchmark Awards decided to celebrate excellence in state government technology in its own right and this year we’re proud to say the category is stronger than ever.

As the judges assess the entries to make the difficult decision on this year’s winner, here are the finalists that caught the eye of the iTnews team.

The winners will be revealed at the Benchmark Awards ceremony in KPMG’s Sydney office at Barangaroo on March 5.

Orica scales GenAI capabilities with Now Assist

Orica scales GenAI capabilities with Now Assist

Has activated five agentic AI use cases.
Eleanor Dickinson Jul 28 2025 7:01AM Software
Victorian Ombudsman recruits for new CIO

Victorian Ombudsman recruits for new CIO

Will be tasked with developing IT roadmap.
Eleanor Dickinson Jul 21 2025 6:30AM Training & Development
TAFE NSW charts $22m ERP upgrade

TAFE NSW charts $22m ERP upgrade

Comes as SAP ECC 6.0 platform approaches end of life.
Eleanor Dickinson Jul 17 2025 1:44PM Finance
NSW Police seeks lead for 'critical' network uplift

NSW Police seeks lead for 'critical' network uplift

Budgets up to $237,462 for director role.
Eleanor Dickinson Jul 14 2025 6:38AM Networking
NSW gov to house drones permanently at traffic hotspots

NSW gov to house drones permanently at traffic hotspots

Has permission to fly them completely remotely.
Ry Crozier Jul 9 2025 6:47AM Hardware
NSW gov employers 'should not' use AI for hiring decisions

NSW gov employers 'should not' use AI for hiring decisions

New guidelines released by the NSW Office of the Public Service Commissioner.
Eleanor Dickinson Jul 8 2025 6:17AM HR
TAFE NSW inks $34m Microsoft renewal

TAFE NSW inks $34m Microsoft renewal

Covers software and cloud, but not Copilot.
Eleanor Dickinson Jul 7 2025 6:48AM Cloud
NSW Health continues cloud shift with $160m AWS renewal

NSW Health continues cloud shift with $160m AWS renewal

Stands up AWS-hosted enterprise data lake.
Eleanor Dickinson Jul 7 2025 6:42AM Cloud
SA gov kicks off review to overhaul legacy taxation systems

SA gov kicks off review to overhaul legacy taxation systems

Comes as core SAP-based system reaches end-of-life.
Eleanor Dickinson Jun 30 2025 6:22AM Software
TAFE NSW, NESA land tech funding in state budget

TAFE NSW, NESA land tech funding in state budget

Joining NSW Police as biggest benefactors.
Ry Crozier Jun 24 2025 1:36PM Strategy
Victoria's first government tech chief steps down

Victoria's first government tech chief steps down

CISO steps in on acting basis.
Eleanor Dickinson Jun 23 2025 6:37AM Cloud
WA Police Force to spend $30.8m on IT 'optimisation'

WA Police Force to spend $30.8m on IT 'optimisation'

Revealed during WA State Budget.
Eleanor Dickinson Jun 23 2025 6:10AM Cloud
NSW rolls out bodycams to Safe Work inspectors

NSW rolls out bodycams to Safe Work inspectors

Follow union lobbying.
Eleanor Dickinson Jun 17 2025 6:20AM Hardware
ANZ consolidates operational risk into ServiceNow

ANZ consolidates operational risk into ServiceNow

Ahead of impending CPS 230 deadline.
Eleanor Dickinson Jun 16 2025 6:40AM Software
icare signs $29m cloud renewal with AWS

icare signs $29m cloud renewal with AWS

Through the DTA's whole-of-government deal.
Eleanor Dickinson Jun 6 2025 6:31AM Cloud
Vic gov puts $14 million into two AI projects

Vic gov puts $14 million into two AI projects

In regulatory affairs and skills assessment.
Ry Crozier May 21 2025 5:49AM Software
Vic gov to spend $100m on cyber security

Vic gov to spend $100m on cyber security

With health and emergency services among agencies to receive money.
Ry Crozier May 21 2025 5:25AM Security
NSW Education Standards Authority embarks on Records REMAP

NSW Education Standards Authority embarks on Records REMAP

Program to transform information management.
Ry Crozier May 14 2025 6:52AM Software
WA reboots IT infrastructure buying after GovNext's end

WA reboots IT infrastructure buying after GovNext's end

Follows year-long “disengagement period”.
Eleanor Dickinson Apr 30 2025 6:52AM Hardware
Licence NSW program in hot water amid cost blowouts and delivery delays

Licence NSW program in hot water amid cost blowouts and delivery delays

Exclusive: Only a handful of schemes have gone live in new system.
Eleanor Dickinson Apr 16 2025 6:53AM Software

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