Spotlight on State Government Spotlight on State Government

When it comes to how Australians consume and experience public sector services in the digital age, no jurisdiction touches more lives through more organisations than state and territory governments.

In more ways than one, it’s fair to say that 2019 was the year that Canberra woke up to the rapid advances and leadership shown by state governments in busting siloes and realising connected service delivery, not least through the creation of Services Australia.

And while NSW might deservedly bask in the fact the Feds now see it as an IT exemplar, the truth is there are great projects happening right across the states and territories that deserve to be recognised and celebrated for the public good they deliver.

Be it digital licensing, enhancing the public health system, improving public transport and citizen safety or just removing friction and frustration from life events like spanning births, deaths and marriages, state government IT shops are delivering in spade.

Last year the iTnews Benchmark Awards decided to celebrate excellence in state government technology in its own right and this year we’re proud to say the category is stronger than ever.

As the judges assess the entries to make the difficult decision on this year’s winner, here are the finalists that caught the eye of the iTnews team.

The winners will be revealed at the Benchmark Awards ceremony in KPMG’s Sydney office at Barangaroo on March 5.

NSW shakes up core technology outsourcing model

NSW shakes up core technology outsourcing model

Pivots to modular IT services model spanning multiple specialists.
Eleanor Dickinson Sep 17 2025 6:23AM Strategy
NSW RegStar program resets as DCS exits key workstream

NSW RegStar program resets as DCS exits key workstream

Cites "delivery challenges" and "updated timelines".
Eleanor Dickinson Sep 15 2025 6:25AM Software
Service NSW centralises security, networking in mammoth CloudOps overhaul

Service NSW centralises security, networking in mammoth CloudOps overhaul

Undertakes significant cost optimisation program.
Eleanor Dickinson Sep 8 2025 6:41AM Cloud
SA government begins hunt for new CIO

SA government begins hunt for new CIO

Will craft new government-wide strategy and lead service delivery.
Eleanor Dickinson Sep 8 2025 6:34AM Strategy
WA Health rolls out $104m digital medical record system

WA Health rolls out $104m digital medical record system

Part of $247 million EMR program.
Eleanor Dickinson Sep 4 2025 4:05PM Software
NSW Education turns to Deloitte for HCM program delivery

NSW Education turns to Deloitte for HCM program delivery

Will migrate to SAP SuccessFactors.
Eleanor Dickinson Sep 4 2025 11:05AM HR
TfNSW's network services deal with Datacom hits $190m

TfNSW's network services deal with Datacom hits $190m

Adds more products to five-year agreement.
Eleanor Dickinson Aug 29 2025 6:25AM Networking
Swinburne Uni folds DocuSign into processes across organisation

Swinburne Uni folds DocuSign into processes across organisation

On track to be operational in 21 functional areas by year-end.
Ry Crozier Aug 28 2025 12:50PM Governance
Home Affairs adds SecOps to new cyber risk overhaul

Home Affairs adds SecOps to new cyber risk overhaul

System risk profiles create "red flags" for SecOps teams to act on.
Eleanor Dickinson Aug 27 2025 6:53AM Security
Public Sector Tech report: State Government

Public Sector Tech report: State Government

South Australia’s Department of Human Services, Queensland’s Department of Transport and Main Roads and Fire & Rescue NSW.
Brad Howarth Aug 8 2025 5:00PM Public Sector Tech Report 2025
NSW greenlights central database for compromised IDs

NSW greenlights central database for compromised IDs

Identity Protection and Recovery Bill passes NSW parliament.
Eleanor Dickinson Aug 6 2025 12:31PM Security
Orica scales GenAI capabilities with Now Assist

Orica scales GenAI capabilities with Now Assist

Has activated five agentic AI use cases.
Eleanor Dickinson Jul 28 2025 7:01AM Software
Victorian Ombudsman recruits for new CIO

Victorian Ombudsman recruits for new CIO

Will be tasked with developing IT roadmap.
Eleanor Dickinson Jul 21 2025 6:30AM Training & Development
TAFE NSW charts $22m ERP upgrade

TAFE NSW charts $22m ERP upgrade

Comes as SAP ECC 6.0 platform approaches end of life.
Eleanor Dickinson Jul 17 2025 1:44PM Finance
NSW Police seeks lead for 'critical' network uplift

NSW Police seeks lead for 'critical' network uplift

Budgets up to $237,462 for director role.
Eleanor Dickinson Jul 14 2025 6:38AM Networking
NSW gov to house drones permanently at traffic hotspots

NSW gov to house drones permanently at traffic hotspots

Has permission to fly them completely remotely.
Ry Crozier Jul 9 2025 6:47AM Hardware
NSW gov employers 'should not' use AI for hiring decisions

NSW gov employers 'should not' use AI for hiring decisions

New guidelines released by the NSW Office of the Public Service Commissioner.
Eleanor Dickinson Jul 8 2025 6:17AM HR
TAFE NSW inks $34m Microsoft renewal

TAFE NSW inks $34m Microsoft renewal

Covers software and cloud, but not Copilot.
Eleanor Dickinson Jul 7 2025 6:48AM Cloud
NSW Health continues cloud shift with $160m AWS renewal

NSW Health continues cloud shift with $160m AWS renewal

Stands up AWS-hosted enterprise data lake.
Eleanor Dickinson Jul 7 2025 6:42AM Cloud
SA gov kicks off review to overhaul legacy taxation systems

SA gov kicks off review to overhaul legacy taxation systems

Comes as core SAP-based system reaches end-of-life.
Eleanor Dickinson Jun 30 2025 6:22AM Software

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