Spotlight on State Government Spotlight on State Government

When it comes to how Australians consume and experience public sector services in the digital age, no jurisdiction touches more lives through more organisations than state and territory governments.

In more ways than one, it’s fair to say that 2019 was the year that Canberra woke up to the rapid advances and leadership shown by state governments in busting siloes and realising connected service delivery, not least through the creation of Services Australia.

And while NSW might deservedly bask in the fact the Feds now see it as an IT exemplar, the truth is there are great projects happening right across the states and territories that deserve to be recognised and celebrated for the public good they deliver.

Be it digital licensing, enhancing the public health system, improving public transport and citizen safety or just removing friction and frustration from life events like spanning births, deaths and marriages, state government IT shops are delivering in spade.

Last year the iTnews Benchmark Awards decided to celebrate excellence in state government technology in its own right and this year we’re proud to say the category is stronger than ever.

As the judges assess the entries to make the difficult decision on this year’s winner, here are the finalists that caught the eye of the iTnews team.

The winners will be revealed at the Benchmark Awards ceremony in KPMG’s Sydney office at Barangaroo on March 5.

Service NSW charts a path off VMware's container platform

Service NSW charts a path off VMware's container platform

Will slash its present PaaS bill by three-quarters.
Ry Crozier May 18 2026 6:32AM Cloud
Digital Canberra taps Service NSW's CDO

Digital Canberra taps Service NSW's CDO

For inaugural director-general position.
Ry Crozier May 8 2026 6:23AM Training & Development
Vic gov invests $106m in communities and families IT transformation

Vic gov invests $106m in communities and families IT transformation

All the state budget tech project winners.
Ry Crozier May 5 2026 4:03PM Strategy
NSW gov downgrades impact of alleged Treasury data breach

NSW gov downgrades impact of alleged Treasury data breach

As investigation continues.
Ry Crozier May 5 2026 6:51AM Security
NSW Treasury staffer allegedly exfiltrated 5600 sensitive documents

NSW Treasury staffer allegedly exfiltrated 5600 sensitive documents

Charges laid.
Ry Crozier Apr 21 2026 4:18PM Security
Australian Payments Plus continues "operating model harmonisation"

Australian Payments Plus continues "operating model harmonisation"

Underpinned by central instance of ServiceNow.
Ry Crozier Apr 13 2026 6:57AM Financial Services
Rest Super simplifies staff access to IT, HR and information

Rest Super simplifies staff access to IT, HR and information

Transforms its operations to support period of growth.
Ry Crozier Apr 9 2026 6:38AM HR
In Pictures: Benchmark Awards networking drinks

In Pictures: Benchmark Awards networking drinks

An hour of drinks with finalists and guests before the gala dinner.
Apr 2 2026 6:26PM Benchmarking Change
In Pictures: The 2026 iTnews Benchmark Conference

In Pictures: The 2026 iTnews Benchmark Conference

Panels with awards finalists and sponsors.
VB Templeman Apr 2 2026 5:11PM Benchmarking Change
Orica sets up AI governance to scale

Orica sets up AI governance to scale

With a ServiceNow-powered ‘control tower’.
Ry Crozier Mar 31 2026 6:32AM Governance
In pictures: The 2026 iTnews Benchmark Awards winners

In pictures: The 2026 iTnews Benchmark Awards winners

All the winning teams and technology leaders.
Staff Writer Mar 27 2026 6:13AM Benchmarking Change
Orica builds a conversational AI assistant for HR

Orica builds a conversational AI assistant for HR

Acts as single interface for HR tech estate.
Ry Crozier Mar 26 2026 4:35AM HR
Premier's Department NSW CDIO of four-and-a-half years leaves

Premier's Department NSW CDIO of four-and-a-half years leaves

Replacement to create a 'digital workforce strategy'.
Ry Crozier Mar 11 2026 6:35AM Leadership
In Pictures: Kinetic IT & ServiceNow AI-powered service management roundtable

In Pictures: Kinetic IT & ServiceNow AI-powered service management roundtable

A selection of photos from a recent iTnews roundtable breakfast at O'Bar and Dining in Sydney.
VB Templeman Mar 9 2026 11:06AM Software
Service NSW launches Digital ID pilot

Service NSW launches Digital ID pilot

Starting with NSW toll rebate scheme users.
Andrew Colley Feb 11 2026 7:02PM Security
Announcing the 2026 iTnews Benchmark Awards finalists

Announcing the 2026 iTnews Benchmark Awards finalists

Winners announced at gala dinner, 26 March.
VB Templeman Feb 2 2026 12:00PM Benchmarking Change
NSW to overhaul state cyber emergency plan

NSW to overhaul state cyber emergency plan

As fresh cyber security strategy for 2026-2028 is released.
Juha Saarinen Jan 28 2026 5:48PM Security
Vic Education database breached via school's network

Vic Education database breached via school's network

Triggers mass password reset, individual school notifications.
Ry Crozier Jan 15 2026 6:02PM Security
NSW Housing Development Authority largely cleared on shadow AI use

NSW Housing Development Authority largely cleared on shadow AI use

Staff reminded to only use sanctioned software.
Ry Crozier Dec 24 2025 12:02PM Software
NSW Health clinicians "normalise" bypass of cyber security controls

NSW Health clinicians "normalise" bypass of cyber security controls

In the name of "clinical urgency".
Ry Crozier Dec 19 2025 11:56AM Security

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