Spotlight on State Government Spotlight on State Government

When it comes to how Australians consume and experience public sector services in the digital age, no jurisdiction touches more lives through more organisations than state and territory governments.

In more ways than one, it’s fair to say that 2019 was the year that Canberra woke up to the rapid advances and leadership shown by state governments in busting siloes and realising connected service delivery, not least through the creation of Services Australia.

And while NSW might deservedly bask in the fact the Feds now see it as an IT exemplar, the truth is there are great projects happening right across the states and territories that deserve to be recognised and celebrated for the public good they deliver.

Be it digital licensing, enhancing the public health system, improving public transport and citizen safety or just removing friction and frustration from life events like spanning births, deaths and marriages, state government IT shops are delivering in spade.

Last year the iTnews Benchmark Awards decided to celebrate excellence in state government technology in its own right and this year we’re proud to say the category is stronger than ever.

As the judges assess the entries to make the difficult decision on this year’s winner, here are the finalists that caught the eye of the iTnews team.

The winners will be revealed at the Benchmark Awards ceremony in KPMG’s Sydney office at Barangaroo on March 5.

NSW Health uses AI to help map staff access to digital patient record system

NSW Health uses AI to help map staff access to digital patient record system

Runs Amazon Bedrock.
Ry Crozier Oct 2 2026 6:55AM Cloud
iTnews Executive Retreat – Security Leaders Edition - VIC

iTnews Executive Retreat – Security Leaders Edition - VIC

26-27 November, 2026, RACV Goldfields Resort, Creswick Victoria.
Staff Writer Sep 7 2026 4:48PM Security
NT gov starts path to digital driver's licence

NT gov starts path to digital driver's licence

Aims to launch by the end of the year.
Staff Writer Sep 1 2026 6:38AM Software
NSW mandates facial recognition in gaming reform package

NSW mandates facial recognition in gaming reform package

State to allow FRT vendors to self-certify.
Juha Saarinen Aug 25 2026 2:21PM Security
Public Sector Tech Report 2026

Public Sector Tech Report 2026

How Australian governments are making technology work harder.
Brad Howarth Aug 19 2026 2:00PM Public Sector Tech Report 2026
Public Sector Tech Report 2026: State Government

Public Sector Tech Report 2026: State Government

How state governments are making AI prove itself.
Brad Howarth Aug 19 2026 11:30AM Public Sector Tech Report 2026
CBA upgrades its third-party risk management

CBA upgrades its third-party risk management

Opens the door to AI optimisations.
Ry Crozier Aug 18 2026 6:41AM Financial Services
Anglicare transforms its IT service management

Anglicare transforms its IT service management

Deploys new ITSM, monitoring and observability stack.
Ry Crozier Aug 17 2026 6:40AM Software
Transurban transforms its visitor management experience

Transurban transforms its visitor management experience

Delivers new platform in seven weeks.
Ry Crozier Aug 4 2026 4:35AM Software
NBN Co using AI to draft incident reports, prepare field crews

NBN Co using AI to draft incident reports, prepare field crews

Adds Now Assist to its AI toolset.
Ry Crozier Jul 31 2026 6:55AM Software
Dept Infrastructure strikes $38.8m Accenture deal to replace SAP

Dept Infrastructure strikes $38.8m Accenture deal to replace SAP

New ERP to use software from two vendors.
Ry Crozier Jul 23 2026 8:30PM Finance
NSW' Long Service Corporation builds platforms for community services scheme

NSW' Long Service Corporation builds platforms for community services scheme

Brings in Appian and Deloitte.
Ry Crozier Jul 23 2026 5:52AM HR
Gov staff turn down tech vendor "gifts" in large numbers

Gov staff turn down tech vendor "gifts" in large numbers

One seller responsible for 94 percent of all offers.
Ry Crozier Jul 13 2026 7:22PM Strategy
Service NSW appoints interim chief digital officer

Service NSW appoints interim chief digital officer

After Dr Christina Igasto’s departure in May.
Ry Crozier Jul 1 2026 1:33PM Leadership
NSW gov puts $209m more into P25 network

NSW gov puts $209m more into P25 network

Also invests in election systems cyber security, AI scribe for clinicians.
Ry Crozier Jun 24 2026 5:52AM Strategy
Aurora Energy to modernise its ERP system

Aurora Energy to modernise its ERP system

Lays out target endstate.
Ry Crozier Jun 10 2026 1:50PM Cloud
Home Affairs opens internal "conversation" on adopting three types of AI

Home Affairs opens internal "conversation" on adopting three types of AI

As CIO addresses broader prioritisation challenges.
Ry Crozier Jun 9 2026 6:35AM Strategy
Service NSW CTO joins CDO in exiting

Service NSW CTO joins CDO in exiting

Moves into tertiary education sector.
Ry Crozier Jun 3 2026 6:19AM Training & Development
Service NSW charts a path off VMware's container platform

Service NSW charts a path off VMware's container platform

Will slash its present PaaS bill by three-quarters.
Ry Crozier May 18 2026 6:32AM Cloud

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