Spotlight on State Government Spotlight on State Government

When it comes to how Australians consume and experience public sector services in the digital age, no jurisdiction touches more lives through more organisations than state and territory governments.

In more ways than one, it’s fair to say that 2019 was the year that Canberra woke up to the rapid advances and leadership shown by state governments in busting siloes and realising connected service delivery, not least through the creation of Services Australia.

And while NSW might deservedly bask in the fact the Feds now see it as an IT exemplar, the truth is there are great projects happening right across the states and territories that deserve to be recognised and celebrated for the public good they deliver.

Be it digital licensing, enhancing the public health system, improving public transport and citizen safety or just removing friction and frustration from life events like spanning births, deaths and marriages, state government IT shops are delivering in spade.

Last year the iTnews Benchmark Awards decided to celebrate excellence in state government technology in its own right and this year we’re proud to say the category is stronger than ever.

As the judges assess the entries to make the difficult decision on this year’s winner, here are the finalists that caught the eye of the iTnews team.

The winners will be revealed at the Benchmark Awards ceremony in KPMG’s Sydney office at Barangaroo on March 5.

Service NSW appoints interim chief digital officer

Service NSW appoints interim chief digital officer

After Dr Christina Igasto’s departure in May.
Ry Crozier Jul 1 2026 1:33PM Leadership
NSW gov puts $209m more into P25 network

NSW gov puts $209m more into P25 network

Also invests in election systems cyber security, AI scribe for clinicians.
Ry Crozier Jun 24 2026 5:52AM Strategy
Aurora Energy to modernise its ERP system

Aurora Energy to modernise its ERP system

Lays out target endstate.
Ry Crozier Jun 10 2026 1:50PM Cloud
Home Affairs opens internal "conversation" on adopting three types of AI

Home Affairs opens internal "conversation" on adopting three types of AI

As CIO addresses broader prioritisation challenges.
Ry Crozier Jun 9 2026 6:35AM Strategy
Service NSW CTO joins CDO in exiting

Service NSW CTO joins CDO in exiting

Moves into tertiary education sector.
Ry Crozier Jun 3 2026 6:19AM Training & Development
Service NSW charts a path off VMware's container platform

Service NSW charts a path off VMware's container platform

Will slash its present PaaS bill by three-quarters.
Ry Crozier May 18 2026 6:32AM Cloud
Digital Canberra taps Service NSW's CDO

Digital Canberra taps Service NSW's CDO

For inaugural director-general position.
Ry Crozier May 8 2026 6:23AM Training & Development
Vic gov invests $106m in communities and families IT transformation

Vic gov invests $106m in communities and families IT transformation

All the state budget tech project winners.
Ry Crozier May 5 2026 4:03PM Strategy
NSW gov downgrades impact of alleged Treasury data breach

NSW gov downgrades impact of alleged Treasury data breach

As investigation continues.
Ry Crozier May 5 2026 6:51AM Security
NSW Treasury staffer allegedly exfiltrated 5600 sensitive documents

NSW Treasury staffer allegedly exfiltrated 5600 sensitive documents

Charges laid.
Ry Crozier Apr 21 2026 4:18PM Security
Australian Payments Plus continues "operating model harmonisation"

Australian Payments Plus continues "operating model harmonisation"

Underpinned by central instance of ServiceNow.
Ry Crozier Apr 13 2026 6:57AM Financial Services
Rest Super simplifies staff access to IT, HR and information

Rest Super simplifies staff access to IT, HR and information

Transforms its operations to support period of growth.
Ry Crozier Apr 9 2026 6:38AM HR
In Pictures: Benchmark Awards networking drinks

In Pictures: Benchmark Awards networking drinks

An hour of drinks with finalists and guests before the gala dinner.
Apr 2 2026 6:26PM Benchmarking Change
In Pictures: The 2026 iTnews Benchmark Conference

In Pictures: The 2026 iTnews Benchmark Conference

Panels with awards finalists and sponsors.
VB Templeman Apr 2 2026 5:11PM Benchmarking Change
Orica sets up AI governance to scale

Orica sets up AI governance to scale

With a ServiceNow-powered ‘control tower’.
Ry Crozier Mar 31 2026 6:32AM Governance
In pictures: The 2026 iTnews Benchmark Awards winners

In pictures: The 2026 iTnews Benchmark Awards winners

All the winning teams and technology leaders.
Staff Writer Mar 27 2026 6:13AM Benchmarking Change
Orica builds a conversational AI assistant for HR

Orica builds a conversational AI assistant for HR

Acts as single interface for HR tech estate.
Ry Crozier Mar 26 2026 4:35AM HR
Premier's Department NSW CDIO of four-and-a-half years leaves

Premier's Department NSW CDIO of four-and-a-half years leaves

Replacement to create a 'digital workforce strategy'.
Ry Crozier Mar 11 2026 6:35AM Leadership
In Pictures: Kinetic IT & ServiceNow AI-powered service management roundtable

In Pictures: Kinetic IT & ServiceNow AI-powered service management roundtable

A selection of photos from a recent iTnews roundtable breakfast at O'Bar and Dining in Sydney.
VB Templeman Mar 9 2026 11:06AM Software

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