salesforce

HESTA uses enterprise chat channels to drive up data use

HESTA uses enterprise chat channels to drive up data use

Super fund incorporates analytics access into existing workflows.
Ry Crozier Dec 1 2024 11:07AM Cloud
South East Water nears go-live for first AI use cases

South East Water nears go-live for first AI use cases

To improve customer experience.
Ry Crozier Nov 28 2024 6:47AM Cloud
Medibank ramps up real-time intervention to retain insurance customers

Medibank ramps up real-time intervention to retain insurance customers

Brings in Salesforce's Data Cloud.
Eleanor Dickinson Nov 14 2024 6:46AM Cloud
NSW Education re-platforms disability access portal on Salesforce

NSW Education re-platforms disability access portal on Salesforce

Earmarked for 2025.
Eleanor Dickinson Nov 12 2024 6:50AM Cloud
TOMRA Collection Australia re-platforms field services

TOMRA Collection Australia re-platforms field services

As beverage container recycling schemes expand across multiple states.
Ry Crozier Oct 22 2024 6:51AM Cloud
Funlab ready to tap AI to assist customer engagement

Funlab ready to tap AI to assist customer engagement

Strike and Holey Moley operator "excited" to experiment.
Kate Weber Oct 16 2024 6:52AM Marketing
Flight Centre backs Salesforce's Data Cloud in customer service uplift

Flight Centre backs Salesforce's Data Cloud in customer service uplift

Wants to cut handling time, serve more customers in same timeframe.
Ry Crozier Oct 15 2024 5:10AM Marketing
QUT builds AI into multi-year digital connections program

QUT builds AI into multi-year digital connections program

Develops initial capability with Accenture in a four-week period.
Ry Crozier Sep 20 2024 6:07AM Cloud
Case Study: Norths Collective sharpens 360 customer view

Case Study: Norths Collective sharpens 360 customer view

Builds out personalisation and analytics.
Kate Weber Aug 14 2024 9:25AM Marketing
Capgemini's role in Aged Care digital transformation grows to $83.3m

Capgemini's role in Aged Care digital transformation grows to $83.3m

Brings in Salesforce and user-centred design services.
Ry Crozier Jul 18 2024 7:04AM Software
Healthengine appoints new CCO

Healthengine appoints new CCO

David Watson joins the team in a newly created role.
Digital Nation Staff Jul 10 2024 10:34AM HR
Asahi Beverages hits 23 percent ROI

Asahi Beverages hits 23 percent ROI

Through market intelligence.
Digital Nation Staff Jun 20 2024 12:10PM Finance
How MECCA built out its omnichannel experience

How MECCA built out its omnichannel experience

Bringing the in-store experience online.
Digital Nation Staff Jun 18 2024 4:21PM Marketing
Intrepid Travel uses real-time and first-party data analytics to boost sales

Intrepid Travel uses real-time and first-party data analytics to boost sales

Technology makes 'material difference' in booming tourism market.
Jeremy Nadel May 28 2024 6:59AM Cloud
NSW health professional complaints system to be re-platformed

NSW health professional complaints system to be re-platformed

Bespoke system replaced with Salesforce.
Eleanor Dickinson May 10 2024 6:38AM Cloud
Working “out in the open” with a psychological safety net

Working “out in the open” with a psychological safety net

Modern leaders focus on outcomes — not on inputs — to build better, trusted teams, says Slack.
Nate Cochrane Apr 17 2024 2:02PM Partner Content
Salesforce in advanced talks to buy Informatica

Salesforce in advanced talks to buy Informatica

Deal could be announced soon.
Anirban Sen Apr 15 2024 6:28AM Software
Department of Health and Aged Care to tread carefully on generative AI

Department of Health and Aged Care to tread carefully on generative AI

Remains focused on its agenda.
Digital Nation Staff Mar 19 2024 4:30PM Emerging Tech
Australia Post selects tech to underpin customer experience transformation

Australia Post selects tech to underpin customer experience transformation

Settles largely on a single stack.
Ry Crozier Feb 29 2024 9:18AM Cloud
Regional Investment Corporation insources loan management, contact centre

Regional Investment Corporation insources loan management, contact centre

Stands up Infosys, ipSCAPE core systems.
Ry Crozier Feb 13 2024 6:42AM Financial Services

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