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salesforce
salesforce
Funlab ready to tap AI to assist customer engagement
Strike and Holey Moley operator "excited" to experiment.
Kate Weber
Oct 16 2024 6:52AM
Marketing
Flight Centre backs Salesforce's Data Cloud in customer service uplift
Wants to cut handling time, serve more customers in same timeframe.
Ry Crozier
Oct 15 2024 5:10AM
Marketing
QUT builds AI into multi-year digital connections program
Develops initial capability with Accenture in a four-week period.
Ry Crozier
Sep 20 2024 6:07AM
Cloud
Case Study: Norths Collective sharpens 360 customer view
Builds out personalisation and analytics.
Kate Weber
Aug 14 2024 9:25AM
Marketing
Capgemini's role in Aged Care digital transformation grows to $83.3m
Brings in Salesforce and user-centred design services.
Ry Crozier
Jul 18 2024 7:04AM
Software
Healthengine appoints new CCO
David Watson joins the team in a newly created role.
Digital Nation Staff
Jul 10 2024 10:34AM
HR
Asahi Beverages hits 23 percent ROI
Through market intelligence.
Digital Nation Staff
Jun 20 2024 12:10PM
Finance
How MECCA built out its omnichannel experience
Bringing the in-store experience online.
Digital Nation Staff
Jun 18 2024 4:21PM
Marketing
Intrepid Travel uses real-time and first-party data analytics to boost sales
Technology makes 'material difference' in booming tourism market.
Jeremy Nadel
May 28 2024 6:59AM
Cloud
NSW health professional complaints system to be re-platformed
Bespoke system replaced with Salesforce.
Eleanor Dickinson
May 10 2024 6:38AM
Cloud
Partner Content
Working “out in the open” with a psychological safety net
Modern leaders focus on outcomes — not on inputs — to build better, trusted teams, says Slack.
Nate Cochrane
Apr 17 2024 2:02PM
Partner Content
Salesforce in advanced talks to buy Informatica
Deal could be announced soon.
Anirban Sen
Apr 15 2024 6:28AM
Software
Department of Health and Aged Care to tread carefully on generative AI
Remains focused on its agenda.
Digital Nation Staff
Mar 19 2024 4:30PM
Emerging Tech
Australia Post selects tech to underpin customer experience transformation
Settles largely on a single stack.
Ry Crozier
Feb 29 2024 9:18AM
Cloud
Regional Investment Corporation insources loan management, contact centre
Stands up Infosys, ipSCAPE core systems.
Ry Crozier
Feb 13 2024 6:42AM
Financial Services
Salesforce defends NDIA CRM work after cost questions
Details expired relationship with lobbying firm Synergy 360.
Ry Crozier
Nov 20 2023 12:39PM
Cloud
Bendigo and Adelaide Bank overhauls operations for new mortgage system launch
Targets business, agribusiness and third-party divisions.
Kate Weber
Nov 14 2023 1:12PM
Financial Services
HammondCare shifts from paper to digital
In ongoing technology modernisation program.
Kate Weber
Oct 5 2023 7:00AM
Strategy
Salesforce cloud outage caused by security change
Goes public with post-mortem.
Richard Chirgwin
Sep 27 2023 12:34PM
Cloud
Norths Collective advances its digital transformation targets
Enters ROI phase.
Kate Weber
Sep 25 2023 7:06AM
Strategy
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