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Guest Column: Implementing the right CRM system
Building and maintaining strong, solid relationships with customers is essential to the success of any business. According to Adam Sarner, an analyst with Gartner who focuses on the customer relationship management (CRM) industry, obtaining a new customer is 10 times more expensive than retaining an existing one.
May 26 2008 3:09PM
Software
The Common Vulnerability Scoring System: Get your threat priorities right
Over the years, I’ve seen and used a diverse range of methods to evaluate and explain the risks associated with a particular security threat or vulnerability. Depending on the audience and the nature of the environment being evaluated, there has always been – and always will be – a frequent need to reclassify the severity of a finding. This is particularly relevant when making use of findings derived from automated security tools.
Mar 6 2006 7:04PM
Security
Management right or wrong?
Dec 9 2005 4:51PM
Security
Get the small things right, then move on
Oct 21 2005 5:26PM
Security
Move by the DHS is the first right step
We've all heard the saying, life's not a destination but a journey. The same holds true for security, according to the Federal Trade Commission's Orson Swindle, who talked at a CSO Summit last month in D.C., organized in part by the Information Systems Security Association (ISSA).
Jul 27 2005 3:53PM
Security
