Better customer engagement requires a new mindset
ABS rebuilds incident response ahead of 2021 Census
VicRoads to partner with private sector for rego system overhaul
US agency probes Facebook for 'systemic' racial bias in hiring, promotions
Chinese drone maker DJI hit by US tensions, staff defections
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CBA faces ASIC suit over interest rate coding error
Overcharged business overdraft customers.
Dec 1 2020 11:23AM
Optus self-service error logs users into Vladmir's account
Telco yanks site, starts investigation.
Feb 14 2019 9:55PM
Salesforce code error may have let APIs call wrong data
Emergency release pushed through.
Aug 6 2018 1:55PM
Telstra creates 'digital incubator' to tweak services
Reveals projects in provisioning and notifications.
Jul 24 2017 2:04PM
What happens when automation goes wrong?
[Opinion] Are humans losing their skills?
Mar 23 2017 12:26PM
ME Bank suffers post-upgrade processing glitch
One system issue follows another.
Jul 15 2014 3:34PM
Westpac compensates investors after trading glitch
Trades not executed after upgrade.
Mar 18 2014 6:43AM
Routine error caused NSW Roads and Maritime outage
[Blog post] Transactions of 500 customers impacted.
Jan 17 2014 6:45AM
Google suffers brief outage
Microsoft's Outlook.com also down.
Aug 19 2013 5:26AM
Qantas website suffers bookings glitch
No response to social media complaints.
Jun 11 2013 11:13PM
System 'glitch' raises ire of TPG mobile users
Skews account balances, initiates deposit top-up.
Jun 4 2013 12:54PM
Melbourne IT error sends Twitter t.co offline
Phishing investigator puts domain on hold.
Oct 9 2012 11:34AM
Scientists raise quantum error threshold
New design allows up to a quarter of qubits to be lost.
Nov 15 2010 6:35AM
UniSuper finds errors in one in ten accounts
Superannuation provider to spend 18 months on a fix.
Oct 29 2010 6:34AM
ISPs cop customer angst over outbound emails
Anti-spam blacklist bombs.
Oct 8 2010 2:49PM
Google fixes Gmail's spam-like error
One last Groundhog Day.
Aug 27 2010 7:04AM
Researchers build quantum fidelity firmware
Sydney physicist wins part of US military grant.
Aug 25 2010 1:33PM
Virgin Blue "error" upgrades passengers to gold status
Friday the 13th strikes.
Nov 13 2009 8:15PM
Computer memory errors on the rise
Research shows causes of system crashes.
Oct 14 2009 6:02AM
CommBank takes blame for Centrelink payment delay
Problem not due to "sinister" activity.
Sep 14 2009 2:34PM
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