telco

Optus will take six months to restructure its customer service model

Optus will take six months to restructure its customer service model

Will divide customers among 'dedicated' support teams.
Ry Crozier Dec 3 2020 11:50AM Telco/ISP
Activ8me's NBN satellite services hit by major core network failure

Activ8me's NBN satellite services hit by major core network failure

Affecting multiple pieces of kit for days.
Ry Crozier Dec 1 2020 6:22PM Networking
NBN Co opens instant quote generator for user-pays fibre upgrades

NBN Co opens instant quote generator for user-pays fibre upgrades

Early quotes range from $2000 to $22,000.
Ry Crozier Dec 1 2020 11:42AM Telco/ISP
Britain bans new Huawei 5G kit installation from September 2021

Britain bans new Huawei 5G kit installation from September 2021

Sooner than expected cut off date imposed.
Staff Writers Nov 30 2020 1:12PM Telco/ISP
Optus chief takes aim at OTT services, NBN

Optus chief takes aim at OTT services, NBN

Sector’s profitability should interest policy makers.
Ry Crozier Nov 30 2020 1:11PM Telco/ISP
SpaceX to press ahead with Starlink tests, delays commercial service

SpaceX to press ahead with Starlink tests, delays commercial service

Beta testing to continue into 2021.
Joey Roulette Nov 27 2020 9:54AM Digital & Disruption
Telstra faces $50m penalty for 'unconscionable conduct'

Telstra faces $50m penalty for 'unconscionable conduct'

Over mobile plans sold to Indigenous consumers.
Ry Crozier Nov 26 2020 11:07AM Telco/ISP
Telstra’s head of muru-D departs

Telstra’s head of muru-D departs

As start-up accelerator changes direction.
Tess Bennett Nov 25 2020 7:06AM Training & Development
Britain's telcos face fines if they use suppliers deemed high-risk, like Huawei

Britain's telcos face fines if they use suppliers deemed high-risk, like Huawei

Under a new law.
Staff Writer Nov 25 2020 7:02AM Telco/ISP
Victoria bankrolls gigabit internet, mobile blackspot elimination

Victoria bankrolls gigabit internet, mobile blackspot elimination

Budget sets aside $626m over six years.
Justin Hendry Nov 24 2020 3:53PM Strategy
Optus handles 84 percent of service inquiries in its digital channels

Optus handles 84 percent of service inquiries in its digital channels

Continues to refine bot designs.
Ry Crozier Nov 23 2020 6:50AM Software
TPG Telecom's felix mobile brand launches

TPG Telecom's felix mobile brand launches

Caps mobile data speeds at 5Mbps.
Ry Crozier Nov 17 2020 6:26AM Telco/ISP
Telstra's edge compute network to comprise 650 repurposed exchanges

Telstra's edge compute network to comprise 650 repurposed exchanges

Unpicking the telco's massive restructure.
Ry Crozier Nov 13 2020 6:55AM Telco/ISP
Aussie Broadband continues to dominate 250Mbps, gigabit services

Aussie Broadband continues to dominate 250Mbps, gigabit services

But competitors are starting to circle.
Ry Crozier Nov 12 2020 10:43AM Telco/ISP
Telstra plans to split into three subsidiaries

Telstra plans to split into three subsidiaries

Biggest change since privatisation.
Ry Crozier Nov 12 2020 9:44AM Telco/ISP
Photos: Aussie Broadband runs dark fibre through Sydney Harbour Tunnel

Photos: Aussie Broadband runs dark fibre through Sydney Harbour Tunnel

Retail service provider starts its privately-owned dark fibre rollout in NSW.
Ry Crozier Nov 10 2020 12:27PM Telco/ISP
ACMA to ensure internet users see NBN rebates

ACMA to ensure internet users see NBN rebates

Either in 'monetary value' or as 'in kind' benefits.
Ry Crozier Nov 10 2020 6:50AM Telco/ISP
Australia's MVNO market to shrink as telcos take control

Australia's MVNO market to shrink as telcos take control

Share of total mobile subscribers may have peaked.
Ry Crozier Nov 9 2020 1:18PM Telco/ISP
Mirvac upgrades Australia-wide network with SD-WAN

Mirvac upgrades Australia-wide network with SD-WAN

Works with Telstra, VeloCloud on transformation.
Ry Crozier Nov 9 2020 6:24AM Cloud
EU telcos slam proposed tweaks to privacy rules on WhatsApp, Skype

EU telcos slam proposed tweaks to privacy rules on WhatsApp, Skype

For failing to bridge the gap between privacy and innovation.
Foo Yun Chee Nov 6 2020 12:58PM Security

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