servicefirst

'Significant breakdowns' mar NSW shared services outsourcing

'Significant breakdowns' mar NSW shared services outsourcing

Auditor casts doubt on Unisys/Infosys performance.
Paris Cowan Nov 14 2016 10:57AM Strategy
NSW govt flies in 31 457 workers for shared services

NSW govt flies in 31 457 workers for shared services

Counts staff within 70 percent onshore base.
Paris Cowan Oct 13 2016 6:30AM Strategy
Outsourced support centres a 'blueprint' for NSW govt

Outsourced support centres a 'blueprint' for NSW govt

Minister looks towards expansion of shared services model.
Paris Cowan Mar 11 2016 12:22PM Strategy
Goodbye ServiceFirst: Fresh faces fill outsourced service centre

Goodbye ServiceFirst: Fresh faces fill outsourced service centre

Majority of former staff opt for voluntary redundancy.
Paris Cowan Dec 9 2015 3:33PM Strategy
ServiceFirst to shut down in six months

ServiceFirst to shut down in six months

Shared services agency slimmed in lead-up to outsourcing.
Paris Cowan Sep 29 2015 12:05PM Strategy
NSW offshores jobs in $215m ServiceFirst outsourcing

NSW offshores jobs in $215m ServiceFirst outsourcing

State expects to save big on shared services.
Allie Coyne Jun 2 2015 9:53AM Strategy
ServiceFirst staff walk off job in outsourcing protest

ServiceFirst staff walk off job in outsourcing protest

Aim to stop contract being signed.
Allie Coyne Mar 26 2015 10:43AM Strategy
Getting shared services right

Getting shared services right

A wary public service finally chalks up some wins.
Staff Writers Mar 20 2015 6:04AM Strategy
NSW ServiceFirst to outsource to Infosys, Unisys

NSW ServiceFirst to outsource to Infosys, Unisys

Onshore/offshore split still to be nutted out.
Paris Cowan Dec 17 2014 12:02PM Strategy
Executive reshuffle ahead of ServiceFirst outsourcing

Executive reshuffle ahead of ServiceFirst outsourcing

Tenderers whittled down to shortlist.
Paris Cowan Aug 12 2014 12:40PM Strategy
NSW IT outsourcing could expand beyond ServiceFirst

NSW IT outsourcing could expand beyond ServiceFirst

Govt clients bail ahead of private sector handover.
Paris Cowan Apr 2 2014 1:01PM Strategy
NSW to invite bids for ServiceFirst replacement

NSW to invite bids for ServiceFirst replacement

Dark cloud over 350 shared services jobs.
Paris Cowan Mar 11 2014 9:58AM Strategy
NSW IT minister confirms outsourcing agenda for ServiceFirst

NSW IT minister confirms outsourcing agenda for ServiceFirst

Informal market sounding underway.
Paris Cowan Sep 25 2013 11:31AM Strategy
Mobile upgrade for NSW Govt agencies

Mobile upgrade for NSW Govt agencies

New shared service incoming.
Allie Coyne May 3 2013 12:09PM Hardware
ServiceFirst NSW swaps out Juniper firewalls

ServiceFirst NSW swaps out Juniper firewalls

Also makes password system changes.
Ry Crozier Jan 22 2013 10:59AM Security
ServiceFirst NSW swaps out Juniper firewalls

ServiceFirst NSW swaps out Juniper firewalls

Also makes password system changes.
Ry Crozier Jan 21 2013 2:17PM Networking
NSW Government upgrades shared ECM systems

NSW Government upgrades shared ECM systems

NSW Government shared services provider ServiceFirst will roll out an Objective enterprise content management system to around 1,200 users across multiple agencies.
Staff Writers Mar 10 2009 12:13PM Software

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