servicefirst

'Significant breakdowns' mar NSW shared services outsourcing

'Significant breakdowns' mar NSW shared services outsourcing

Auditor casts doubt on Unisys/Infosys performance.
Nov 14 2016 10:57AM
NSW govt flies in 31 457 workers for shared services

NSW govt flies in 31 457 workers for shared services

Counts staff within 70 percent onshore base.
Oct 13 2016 6:30AM
Outsourced support centres a 'blueprint' for NSW govt

Outsourced support centres a 'blueprint' for NSW govt

Minister looks towards expansion of shared services model.
Mar 11 2016 12:22PM
Goodbye ServiceFirst: Fresh faces fill outsourced service centre

Goodbye ServiceFirst: Fresh faces fill outsourced service centre

Majority of former staff opt for voluntary redundancy.
Dec 9 2015 3:33PM
ServiceFirst to shut down in six months

ServiceFirst to shut down in six months

Shared services agency slimmed in lead-up to outsourcing.
Sep 29 2015 12:05PM
NSW offshores jobs in $215m ServiceFirst outsourcing

NSW offshores jobs in $215m ServiceFirst outsourcing

State expects to save big on shared services.
Jun 2 2015 9:53AM
ServiceFirst staff walk off job in outsourcing protest

ServiceFirst staff walk off job in outsourcing protest

Aim to stop contract being signed.
Mar 26 2015 10:43AM
Getting shared services right

Getting shared services right

A wary public service finally chalks up some wins.
Mar 20 2015 6:04AM
NSW ServiceFirst to outsource to Infosys, Unisys

NSW ServiceFirst to outsource to Infosys, Unisys

Onshore/offshore split still to be nutted out.
Dec 17 2014 12:02PM
Executive reshuffle ahead of ServiceFirst outsourcing

Executive reshuffle ahead of ServiceFirst outsourcing

Tenderers whittled down to shortlist.
Aug 12 2014 12:40PM
NSW IT outsourcing could expand beyond ServiceFirst

NSW IT outsourcing could expand beyond ServiceFirst

Govt clients bail ahead of private sector handover.
Apr 2 2014 1:01PM
NSW to invite bids for ServiceFirst replacement

NSW to invite bids for ServiceFirst replacement

Dark cloud over 350 shared services jobs.
Mar 11 2014 9:58AM
NSW IT minister confirms outsourcing agenda for ServiceFirst

NSW IT minister confirms outsourcing agenda for ServiceFirst

Informal market sounding underway.
Sep 25 2013 11:31AM
Mobile upgrade for NSW Govt agencies

Mobile upgrade for NSW Govt agencies

New shared service incoming.
May 3 2013 12:09PM
ServiceFirst NSW swaps out Juniper firewalls

ServiceFirst NSW swaps out Juniper firewalls

Also makes password system changes.
Jan 22 2013 10:59AM
ServiceFirst NSW swaps out Juniper firewalls

ServiceFirst NSW swaps out Juniper firewalls

Also makes password system changes.
Jan 21 2013 2:17PM
NSW Government upgrades shared ECM systems

NSW Government upgrades shared ECM systems

NSW Government shared services provider ServiceFirst will roll out an Objective enterprise content management system to around 1,200 users across multiple agencies.
Mar 10 2009 12:13PM

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