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Home
servicefirst
servicefirst
'Significant breakdowns' mar NSW shared services outsourcing
Auditor casts doubt on Unisys/Infosys performance.
Paris Cowan
Nov 14 2016 10:57AM
Strategy
NSW govt flies in 31 457 workers for shared services
Counts staff within 70 percent onshore base.
Paris Cowan
Oct 13 2016 6:30AM
Strategy
Outsourced support centres a 'blueprint' for NSW govt
Minister looks towards expansion of shared services model.
Paris Cowan
Mar 11 2016 12:22PM
Strategy
Goodbye ServiceFirst: Fresh faces fill outsourced service centre
Majority of former staff opt for voluntary redundancy.
Paris Cowan
Dec 9 2015 3:33PM
Strategy
ServiceFirst to shut down in six months
Shared services agency slimmed in lead-up to outsourcing.
Paris Cowan
Sep 29 2015 12:05PM
Strategy
NSW offshores jobs in $215m ServiceFirst outsourcing
State expects to save big on shared services.
Allie Coyne
Jun 2 2015 9:53AM
Strategy
ServiceFirst staff walk off job in outsourcing protest
Aim to stop contract being signed.
Allie Coyne
Mar 26 2015 10:43AM
Strategy
Getting shared services right
A wary public service finally chalks up some wins.
Staff Writers
Mar 20 2015 6:04AM
Strategy
NSW ServiceFirst to outsource to Infosys, Unisys
Onshore/offshore split still to be nutted out.
Paris Cowan
Dec 17 2014 12:02PM
Strategy
Executive reshuffle ahead of ServiceFirst outsourcing
Tenderers whittled down to shortlist.
Paris Cowan
Aug 12 2014 12:40PM
Strategy
NSW IT outsourcing could expand beyond ServiceFirst
Govt clients bail ahead of private sector handover.
Paris Cowan
Apr 2 2014 1:01PM
Strategy
NSW to invite bids for ServiceFirst replacement
Dark cloud over 350 shared services jobs.
Paris Cowan
Mar 11 2014 9:58AM
Strategy
NSW IT minister confirms outsourcing agenda for ServiceFirst
Informal market sounding underway.
Paris Cowan
Sep 25 2013 11:31AM
Strategy
Mobile upgrade for NSW Govt agencies
New shared service incoming.
Allie Coyne
May 3 2013 12:09PM
Hardware
ServiceFirst NSW swaps out Juniper firewalls
Also makes password system changes.
Ry Crozier
Jan 22 2013 10:59AM
Security
ServiceFirst NSW swaps out Juniper firewalls
Also makes password system changes.
Ry Crozier
Jan 21 2013 2:17PM
Networking
NSW Government upgrades shared ECM systems
NSW Government shared services provider ServiceFirst will roll out an Objective enterprise content management system to around 1,200 users across multiple agencies.
Staff Writers
Mar 10 2009 12:13PM
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