itsm
University of Adelaide deploys ServiceNow in service desk redesign
Processing times for student, staff requests drop.
Nov 22 2021 10:53AM
Tackle new ITSM priorities with this seven-step Micro Focus guide
IT Service Management (ITSM) must reflect the mantra of ‘better, faster, cheaper’. Learn how.
Sep 24 2021 10:25AM
NSW DCS to use ServiceNow as cluster-wide corporate services tool
Embarks on transformation program.
Sep 24 2021 6:55AM
Learn IT Service Management (ITSM) best practises
Automating IT Service Management (ITSM) can help IT teams support employees through future crises. Learn more.
Oct 18 2020 3:24PM
NBN Co shifts IT ops onto ServiceNow
BMC Remedy out for ITSM use.
Jul 16 2019 7:58PM
Energy Queensland sheds "inflexible commercial arrangement"
SPARQs-up IT service management.
Jun 17 2019 6:55AM
Persistent, unrelenting development is the IT department's new must-have. Here's what counts...
Product managers are the new development managers.
Dec 11 2018 9:07PM
Flight Centre tech team apologised for doubting power of ITSM
Sometimes a transformation can just be proper processes.
Oct 10 2018 12:00PM
Why AMP insourced its IT service desk
Staff satisfaction skyrockets.
Oct 26 2017 6:45AM
ServiceNow goes after users with free dev instances, app store
Two pronged attack to stem revenue decline.
Apr 22 2015 6:34AM
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DFAT puts Fujitsu SATIN support deal up for grabs
First piece of $216m ICN work goes public.
Aug 18 2014 10:45AM
What IT service management can learn from DevOps
And vice versa.
Aug 5 2014 6:59AM
Aussie CIOs mull value of machine data
Set sights on fraud, outages and customer churn.
Oct 11 2012 12:30PM
Westpac takes back outsourced service desks
IBM outsourcing relationship shrinks.
Aug 6 2012 7:00AM
Webinar: Put Twitter to work in your business
Social media lessons for every IT manager today on the Twitter stream.
Sep 30 2009 5:33PM
ITSM not being taken seriously at board level
IT service management is seen as a necessary evil by board members of half of medium to enterprise sized organisations.
Sep 19 2008 3:30PM
