itsm

In Pictures: Freshworks IT modernisation roundtable

In Pictures: Freshworks IT modernisation roundtable

A selection of photos from a recent iTnews executive roundtable lunch at Altitude restaurant in Sydney.
Velvet-Belle Templeman May 29 2025 4:20PM Strategy
Rio Tinto unifies HR and IT services into ServiceNow

Rio Tinto unifies HR and IT services into ServiceNow

Combines Workday HCM with ServiceNow HRSD and ITSM.
Eleanor Dickinson May 8 2025 4:53AM Software
Village Roadshow swaps out its internal IT support platform

Village Roadshow swaps out its internal IT support platform

As it moves through digital transformation work.
Kate Weber Oct 18 2023 7:05AM Strategy
Industry dept deploys protected ServiceNow platform in gov first

Industry dept deploys protected ServiceNow platform in gov first

Phased rollout to 4000 staff in just six months.
Justin Hendry May 27 2022 6:40AM Software
University of Adelaide deploys ServiceNow in service desk redesign

University of Adelaide deploys ServiceNow in service desk redesign

Processing times for student, staff requests drop.
Justin Hendry Nov 22 2021 10:53AM Software
NSW DCS to use ServiceNow as cluster-wide corporate services tool

NSW DCS to use ServiceNow as cluster-wide corporate services tool

Embarks on transformation program.
Justin Hendry Sep 24 2021 6:55AM Strategy
NBN Co shifts IT ops onto ServiceNow

NBN Co shifts IT ops onto ServiceNow

BMC Remedy out for ITSM use.
Ry Crozier Jul 16 2019 7:58PM Cloud
Energy Queensland sheds "inflexible commercial arrangement"

Energy Queensland sheds "inflexible commercial arrangement"

SPARQs-up IT service management.
Ry Crozier Jun 17 2019 6:55AM Software
Persistent, unrelenting development is the IT department's new must-have. Here's what counts...

Persistent, unrelenting development is the IT department's new must-have. Here's what counts...

Product managers are the new development managers.
Staff Writers Dec 11 2018 9:07PM Benchmarking Change
Flight Centre tech team apologised for doubting power of ITSM

Flight Centre tech team apologised for doubting power of ITSM

Sometimes a transformation can just be proper processes.
Simon Sharwood Oct 10 2018 12:00PM Strategy
Why AMP insourced its IT service desk

Why AMP insourced its IT service desk

Staff satisfaction skyrockets.
Allie Coyne Oct 26 2017 6:45AM Software
ServiceNow goes after users with free dev instances, app store

ServiceNow goes after users with free dev instances, app store

Two pronged attack to stem revenue decline.
Penny Wolf Apr 22 2015 6:34AM Software
DFAT puts Fujitsu SATIN support deal up for grabs

DFAT puts Fujitsu SATIN support deal up for grabs

First piece of $216m ICN work goes public.
Allie Coyne Aug 18 2014 10:45AM Telco/ISP
What IT service management can learn from DevOps

What IT service management can learn from DevOps

And vice versa.
Justin Warren Aug 5 2014 6:59AM Strategy
Aussie CIOs mull value of machine data

Aussie CIOs mull value of machine data

Set sights on fraud, outages and customer churn.
Liz Tay Oct 11 2012 12:30PM Software
Westpac takes back outsourced service desks

Westpac takes back outsourced service desks

IBM outsourcing relationship shrinks.
Liz Tay Aug 6 2012 7:00AM Strategy
Webinar: Put Twitter to work in your business

Webinar: Put Twitter to work in your business

Social media lessons for every IT manager today on the Twitter stream.
Staff Writers Sep 30 2009 5:33PM Strategy
ITSM not being taken seriously at board level

ITSM not being taken seriously at board level

IT service management is seen as a necessary evil by board members of half of medium to enterprise sized organisations.
SC Australia Staff Sep 19 2008 3:30PM Security

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