What IT service management can learn from DevOps

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What IT service management can learn from DevOps

And vice versa.

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There is a battle raging in management circles about the best way to approach the business of IT, with two major schools of thought vying for dominance: IT Service Management (ITSM) and DevOps. ITSM favours a formal, planned process for organising IT, while DevOps emphasises a more ...

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