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Origin Energy completes troubled SAP transformation
Claims to have beaten deadline and saved $100 million.
Sep 18 2014 6:31AM
Google tests smart contact lens
New way to manage diabetes?
Jan 17 2014 12:12PM
Salesforce.com nabs Australia Post call centre
Post to go social.
Nov 22 2011 6:46AM
NBN Co to trial direct calls to ISPs' customers
Technician call-out confirmations to come direct.
May 11 2011 6:07AM
Macquarie Telecom opens $5m Sydney contact centre
Forty-seat contact centre in Sydney CBD.
Jul 7 2010 5:08PM
Trend Micro warns of 419-style World Cup scams
Latest spam runs looking to fool unsuspecting fans.
May 27 2010 9:47AM
Salesforce buys Jigsaw database for $152m
Sales teams promised up-to-date business contacts.
Apr 23 2010 5:48AM
Queensland Police builds "non-urgent" contact centre
DiData and Sword Ciboodle win deals.
Oct 20 2009 1:29PM
Calls answered based on your worth
Are you worth the call?
Aug 17 2009 1:17PM
Google rolls out Sync for new handsets
Google has ported its Sync service to the iPhone and Windows Mobile platforms.
Feb 10 2009 2:50PM
'Spoken tokens' touted as ultimate security
An Australian market for biometric voice authentication is taking shape from early adopters in the banking, government and service industries.
Sep 19 2008 3:20PM
'Spoken tokens' touted as ultimate security
An Australian market for biometric voice authentication is taking shape from early adopters in the banking, government and service industries.
Sep 19 2008 3:17PM
Contact centres urged to look offshore for staff
Australian contact centres need to look offshore to solve staffing issues, claims customer service outsourcing agency, Convergys.
Sep 15 2008 1:48PM
Home-based contact centre agents to double by 2010
Employers -- especially contact centre managers -- are increasingly hiring staff who will work from home, according to a recent survey.
Sep 12 2008 5:58AM
Suncorp embarks on teleworking pilot
Suncorp is said to be trialling teleworking at its 1,000 seat contact centre on the back of increased interest in ‘virtual’ business models.
Sep 3 2008 12:01AM
Genesys enters Aussie partnership to build ‘Quality Conversations’
Genesys has partnered with Australian developer Kevin Panozza to address a need for soft skills among contact centre staff.
Aug 14 2008 6:38AM
Many Aussie firms neglect contact info
A report from data specialist Experian QAS found that 45 percent of Australian organisations have almost no procedures to keep their contact data accurate and up-to-date, and may face major financial problems as a consequence.
Jul 3 2008 4:49PM
Survey exposes gaps in contact centre ID verification
The launch of new research into consumer attitudes about contact centre identity verification has revealed a range of new opportunities for the channel.
Apr 11 2008 1:58PM
Contact centres: Evolution
To meet customer demand and compete with other businesses, call centres have undergone a shift in function from the provision of basic product support to delivering more holistic customer care.
Mar 31 2008 3:10PM
Admiring, not hiring is the key to skills shortage
While the Australian IT industry laments a lack of industry awareness and training to support staffing requirements, employee retention could be the key to overcoming the skills shortage of recent times.
Mar 27 2008 12:51PM
