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Queensland Police builds "non-urgent" contact centre

Queensland Police builds "non-urgent" contact centre

DiData and Sword Ciboodle win deals.
Oct 20 2009 1:29PM
Calls answered based on your worth

Calls answered based on your worth

Are you worth the call?
Aug 17 2009 1:17PM
Google rolls out Sync for new handsets

Google rolls out Sync for new handsets

Google has ported its Sync service to the iPhone and Windows Mobile platforms.
Feb 10 2009 2:50PM
'Spoken tokens' touted as ultimate security

'Spoken tokens' touted as ultimate security

An Australian market for biometric voice authentication is taking shape from early adopters in the banking, government and service industries.
Sep 19 2008 3:20PM
'Spoken tokens' touted as ultimate security

'Spoken tokens' touted as ultimate security

An Australian market for biometric voice authentication is taking shape from early adopters in the banking, government and service industries.
Sep 19 2008 3:17PM
Contact centres urged to look offshore for staff

Contact centres urged to look offshore for staff

Australian contact centres need to look offshore to solve staffing issues, claims customer service outsourcing agency, Convergys.
Sep 15 2008 1:48PM
Home-based contact centre agents to double by 2010

Home-based contact centre agents to double by 2010

Employers -- especially contact centre managers -- are increasingly hiring staff who will work from home, according to a recent survey.
Sep 12 2008 5:58AM
Suncorp embarks on teleworking pilot

Suncorp embarks on teleworking pilot

Suncorp is said to be trialling teleworking at its 1,000 seat contact centre on the back of increased interest in ‘virtual’ business models.
Sep 3 2008 12:01AM
Genesys enters Aussie partnership to build ‘Quality Conversations’

Genesys enters Aussie partnership to build ‘Quality Conversations’

Genesys has partnered with Australian developer Kevin Panozza to address a need for soft skills among contact centre staff.
Aug 14 2008 6:38AM
Many Aussie firms neglect contact info

Many Aussie firms neglect contact info

A report from data specialist Experian QAS found that 45 percent of Australian organisations have almost no procedures to keep their contact data accurate and up-to-date, and may face major financial problems as a consequence.
Jul 3 2008 4:49PM
Survey exposes gaps in contact centre ID verification

Survey exposes gaps in contact centre ID verification

The launch of new research into consumer attitudes about contact centre identity verification has revealed a range of new opportunities for the channel.
Apr 11 2008 1:58PM
Contact centres: Evolution

Contact centres: Evolution

To meet customer demand and compete with other businesses, call centres have undergone a shift in function from the provision of basic product support to delivering more holistic customer care.
Mar 31 2008 3:10PM
Admiring, not hiring is the key to skills shortage

Admiring, not hiring is the key to skills shortage

While the Australian IT industry laments a lack of industry awareness and training to support staffing requirements, employee retention could be the key to overcoming the skills shortage of recent times.
Mar 27 2008 12:51PM
Avaya’s new Contact Centre tools add SIP

Avaya’s new Contact Centre tools add SIP

Avaya has announced that it is moving away from proprietary software and putting end-to-end session initiation protocol (SIP) functionality in the latest releases of its IP telephony software Communication Manager 5.0 and routing and resource matching software, Avaya Call Center 5.0.
Jan 22 2008 7:11AM
A safer way to stay in contact

A safer way to stay in contact

As workforces are becoming increasingly mobile, companies are searching for a variety of technologies to secure mobile users.
Oct 15 2004 4:22PM
Forty-seat IP-based contact centre straddles Tasman

Forty-seat IP-based contact centre straddles Tasman

Voice and data integrator BTAS has completed an IP telephony, 40-seat contact centre deployment straddling the Tasman sea for travel agent Globus & Cosmos.
Jul 27 2004 12:00AM

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