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Home
community
community
Diverse teams better reflect customer needs: Department of Education NSW
Asking the right question to deliver better outcomes.
Velvet-Belle Templeman
,
Athina Mallis
Mar 8 2022 7:00AM
HR
Optus will take six months to restructure its customer service model
Will divide customers among 'dedicated' support teams.
Ry Crozier
Dec 3 2020 11:50AM
Telco/ISP
Ryobi gets to know its A/NZ customers
Power tools maker empowered by direct relationships.
Ry Crozier
Oct 2 2018 12:36PM
Cloud
DHS expands IT jobs program for young people with autism
‘Dandelion’ program grows into Brisbane.
Paris Cowan
Sep 10 2015 11:27AM
Training & Development
Hackett brings social equity focus to NBN Co
Urges community benefit outlook.
Ry Crozier
Jan 29 2014 12:42PM
Telco/ISP
NSW MP attacks Telstra over mobile tower proposal
Telco forced to juggle health concerns with service demand.
Paris Cowan
Sep 17 2013 4:44PM
Telco/ISP
NSW Govt to share IT knowledge across agency lines
Starts recruiting tech workers ahead of launch.
Staff Writers
Apr 24 2013 7:01AM
Training & Development
MMG flies ahead on mine incident system project
Four Australian mines brought onboard.
Ry Crozier
Nov 26 2012 7:15AM
Software
Newcrest Mining rebuilds safety system
Standardises information capture and reporting across all sites.
Ry Crozier
May 31 2012 10:53AM
Software
UberGlobal to advise health cloud project
Microsoft and Parallels to spend US$5m on automation product.
Ry Crozier
Jul 12 2011 1:16PM
Networking
NBN Co to set up community info line
Employs 12 people.
Staff Writers
Apr 28 2011 5:31PM
Telco/ISP
Gungahlin residents offered time with NBN Co
Broadband blackspot in line for fibre.
Ry Crozier
Sep 28 2010 2:13PM
Telco/ISP
Black Hat: Microsoft releases free security tools
New code to block old holes.
Iain Thomson
Jul 31 2010 8:05AM
Security
Telstra pushes back Canberra broadband meeting
Not to allow it time to upgrade troubled exchange.
Ry Crozier
Jun 1 2010 6:00AM
Telco/ISP
Salesforce buys Jigsaw database for $152m
Sales teams promised up-to-date business contacts.
Rosalie Marshall
Apr 23 2010 5:48AM
Software
Google sheds new light on broadband plans
Moves forward with 1Gbit/s fibre network.
Shaun Nichols
Mar 30 2010 6:24AM
Telco/ISP
Yahoo open sources Traffic Server
System code donated to Apache's Incubator project.
David Neal
Nov 4 2009 6:16AM
Software
Microsoft releases code under GPL
U-turn at Redmond.
Iain Thomson
Jul 21 2009 11:31AM
Software
Hospital broadband laptops are childs' play
Seven of Australia’s largest children's hospitals will get laptops and wireless broadband in a $7.2 million online community for youth living with a serious illness, chronic condition or disability.
Ry Crozier
Feb 19 2009 3:43PM
Hardware
Salesforce taps Web 2.0 for Service Cloud
Salesforce.com today launched a new customer service offering, which integrates with Facebook, Google and other resources to help contact centre staff better support customers.
Phil Muncaster
Jan 16 2009 6:47AM
Networking
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