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Diverse teams better reflect customer needs: Department of Education NSW

Diverse teams better reflect customer needs: Department of Education NSW

Asking the right question to deliver better outcomes.
VB Templeman , Athina Mallis Mar 8 2022 7:00AM HR
Optus will take six months to restructure its customer service model

Optus will take six months to restructure its customer service model

Will divide customers among 'dedicated' support teams.
Ry Crozier Dec 3 2020 11:50AM Telco/ISP
Ryobi gets to know its A/NZ customers

Ryobi gets to know its A/NZ customers

Power tools maker empowered by direct relationships.
Ry Crozier Oct 2 2018 12:36PM Cloud
DHS expands IT jobs program for young people with autism

DHS expands IT jobs program for young people with autism

‘Dandelion’ program grows into Brisbane.
Paris Cowan Sep 10 2015 11:27AM Training & Development
Hackett brings social equity focus to NBN Co

Hackett brings social equity focus to NBN Co

Urges community benefit outlook.
Ry Crozier Jan 29 2014 12:42PM Telco/ISP
NSW MP attacks Telstra over mobile tower proposal

NSW MP attacks Telstra over mobile tower proposal

Telco forced to juggle health concerns with service demand.
Paris Cowan Sep 17 2013 4:44PM Telco/ISP
NSW Govt to share IT knowledge across agency lines

NSW Govt to share IT knowledge across agency lines

Starts recruiting tech workers ahead of launch.
Staff Writers Apr 24 2013 7:01AM Training & Development
MMG flies ahead on mine incident system project

MMG flies ahead on mine incident system project

Four Australian mines brought onboard.
Ry Crozier Nov 26 2012 7:15AM Software
Newcrest Mining rebuilds safety system

Newcrest Mining rebuilds safety system

Standardises information capture and reporting across all sites.
Ry Crozier May 31 2012 10:53AM Software
UberGlobal to advise health cloud project

UberGlobal to advise health cloud project

Microsoft and Parallels to spend US$5m on automation product.
Ry Crozier Jul 12 2011 1:16PM Networking
NBN Co to set up community info line

NBN Co to set up community info line

Employs 12 people.
Staff Writers Apr 28 2011 5:31PM Telco/ISP
Gungahlin residents offered time with NBN Co

Gungahlin residents offered time with NBN Co

Broadband blackspot in line for fibre.
Ry Crozier Sep 28 2010 2:13PM Telco/ISP
Black Hat: Microsoft releases free security tools

Black Hat: Microsoft releases free security tools

New code to block old holes.
Iain Thomson Jul 31 2010 8:05AM Security
Telstra pushes back Canberra broadband meeting

Telstra pushes back Canberra broadband meeting

Not to allow it time to upgrade troubled exchange.
Ry Crozier Jun 1 2010 6:00AM Telco/ISP
Salesforce buys Jigsaw database for $152m

Salesforce buys Jigsaw database for $152m

Sales teams promised up-to-date business contacts.
Rosalie Marshall Apr 23 2010 5:48AM Software
Google sheds new light on broadband plans

Google sheds new light on broadband plans

Moves forward with 1Gbit/s fibre network.
Shaun Nichols Mar 30 2010 6:24AM Telco/ISP
Yahoo open sources Traffic Server

Yahoo open sources Traffic Server

System code donated to Apache's Incubator project.
David Neal Nov 4 2009 6:16AM Software
Microsoft releases code under GPL

Microsoft releases code under GPL

U-turn at Redmond.
Iain Thomson Jul 21 2009 11:31AM Software
Hospital broadband laptops are childs' play

Hospital broadband laptops are childs' play

Seven of Australia’s largest children's hospitals will get laptops and wireless broadband in a $7.2 million online community for youth living with a serious illness, chronic condition or disability.
Ry Crozier Feb 19 2009 3:43PM Hardware
Salesforce taps Web 2.0 for Service Cloud

Salesforce taps Web 2.0 for Service Cloud

Salesforce.com today launched a new customer service offering, which integrates with Facebook, Google and other resources to help contact centre staff better support customers.
Phil Muncaster Jan 16 2009 6:47AM Networking

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