Photos: Inside the NSW govt's outsourced IT support centre
Rhodes calling.
on Mar 11 2016 12:24PM
NSW finance and services minister Dominic Perrottet today formally opened the Unisys call centre that will provide IT support to 24 different state government entities, following the closure of NSW shared services agency ServiceFirst.
The state signed the back office outsourcing deal with Unisys and Infosys mid last year. The contract operates under a “hybrid” delivery model that splits 70/30 between onshore (Unisys) and offshore (Infosys) workers based in India.
The deal included the establishment of a "specialist delivery centre" in Western Sydney.
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