call centre

NAB re-platforms call centres onto Amazon Connect

NAB re-platforms call centres onto Amazon Connect

Adding IVR options will no longer cost $70k and take months.
Dec 10 2019 7:07AM
RMIT is teaching robots to understand human emotions

RMIT is teaching robots to understand human emotions

Centrelink’s call centre bots might need stress leave.
Jan 25 2019 10:56AM
Govt to pressure telcos to host call centres onshore

Govt to pressure telcos to host call centres onshore

To resolve complaints faster.
Nov 15 2018 12:14PM
Vision Australia revamps contact centre software for blind staff

Vision Australia revamps contact centre software for blind staff

Builds accessible desktop with Amazon, VoiceFoundry.
Oct 29 2018 1:39PM
Vodafone to cut up to 100 staff from Hobart call centre

Vodafone to cut up to 100 staff from Hobart call centre

Due to online self-service, better network performance.
May 7 2018 12:51PM
Vodafone handed govt back money for missed jobs target

Vodafone handed govt back money for missed jobs target

Not enough complaints to Hobart call centre.
Jan 23 2018 12:30PM
Genesys in bid to buy Avaya's call centre business

Genesys in bid to buy Avaya's call centre business

Would create telephony powerhouse.
Aug 8 2016 11:23AM
Telstra to cut 326 call centre jobs in Perth and Melbourne

Telstra to cut 326 call centre jobs in Perth and Melbourne

Sends more work to the Philippines.
Jul 8 2016 4:28PM
Centrelink trials call recording technology

Centrelink trials call recording technology

Monitors employees' screens, calls in ongoing trial.
Nov 30 2010 11:11AM
UK arrests nine over $2m SIM rort

UK arrests nine over $2m SIM rort

24/7 call centre.
Aug 19 2010 6:58AM
Telstra looks to remote workers for 24/7 call centres

Telstra looks to remote workers for 24/7 call centres

Mix of offshore and onshore staff.
Aug 18 2010 2:50PM
Connxion pulls racks out of Global Switch and IBM

Connxion pulls racks out of Global Switch and IBM

Consolidates in ex-Kaz data centre in Singapore.
Apr 14 2010 3:41PM
NSC completes $6.8M call centre rollout

NSC completes $6.8M call centre rollout

Integrator NSC completed a $6.8 million contract to supply an IP-based call centre at the NSW Office of Fair Trading (OFT).
May 24 2006 4:12PM
VoIP no call centre must-have: survey

VoIP no call centre must-have: survey

Australian midsize to large contact centres are expecting to invest in new technology next quarter but IP telephony is lower on the shopping list than IVR, workforce management and CRM applications, a new study has found.
Mar 15 2005 2:45PM

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