call centre

ATO to boost call centre software

ATO to boost call centre software

In new three-year $2.5 million contract with Prophecy.
Kate Weber Jul 5 2023 6:45AM Software
NAB nears end of large-scale contact centre re-platforming

NAB nears end of large-scale contact centre re-platforming

Four years after becoming an early adopter of Amazon Connect.
Kate Weber Jan 24 2023 7:00AM Financial Services
Foxtel wants to 'proactively intervene' to address customer issues

Foxtel wants to 'proactively intervene' to address customer issues

Looks to sharpen its digital customer experience with transformation.
Kate Weber Jun 2 2021 6:54AM Strategy
Beyond Bank modernises its contact centre environment

Beyond Bank modernises its contact centre environment

Puts focus on omnichannel experiences.
Tess Bennett Oct 26 2020 6:50AM Financial Services
Telstra to have Australian agents answer all inbound calls from 2022

Telstra to have Australian agents answer all inbound calls from 2022

Contact centre mix changes made in COVID to become permanent.
Ry Crozier Jul 9 2020 2:32PM Telco/ISP
Optus is using call centre 'microsites' in the Philippines

Optus is using call centre 'microsites' in the Philippines

Also retrains 1500 Australian staff for customer care.
Ry Crozier Apr 16 2020 2:22PM Telco/ISP
Optus is bringing onboard 500 new customer care staff

Optus is bringing onboard 500 new customer care staff

Including 300 who start tomorrow, and 200 more roles on offer.
Ry Crozier Mar 26 2020 1:37PM Telco/ISP
NAB re-platforms call centres onto Amazon Connect

NAB re-platforms call centres onto Amazon Connect

Adding IVR options will no longer cost $70k and take months.
Ry Crozier Dec 10 2019 7:07AM Financial Services
RMIT is teaching robots to understand human emotions

RMIT is teaching robots to understand human emotions

Centrelink’s call centre bots might need stress leave.
Matt Johnston Jan 25 2019 10:56AM Software
Govt to pressure telcos to host call centres onshore

Govt to pressure telcos to host call centres onshore

To resolve complaints faster.
Ry Crozier Nov 15 2018 12:14PM Telco/ISP
Vision Australia revamps contact centre software for blind staff

Vision Australia revamps contact centre software for blind staff

Builds accessible desktop with Amazon, VoiceFoundry.
Matt Johnston Oct 29 2018 1:39PM Software
Vodafone to cut up to 100 staff from Hobart call centre

Vodafone to cut up to 100 staff from Hobart call centre

Due to online self-service, better network performance.
Ry Crozier May 7 2018 12:51PM Telco/ISP
Vodafone handed govt back money for missed jobs target

Vodafone handed govt back money for missed jobs target

Not enough complaints to Hobart call centre.
Allie Coyne Jan 23 2018 12:30PM Telco/ISP
Genesys in bid to buy Avaya's call centre business

Genesys in bid to buy Avaya's call centre business

Would create telephony powerhouse.
Staff Writers Aug 8 2016 11:23AM Software
Telstra to cut 326 call centre jobs in Perth and Melbourne

Telstra to cut 326 call centre jobs in Perth and Melbourne

Sends more work to the Philippines.
Paris Cowan Jul 8 2016 4:28PM Telco/ISP
Centrelink trials call recording technology

Centrelink trials call recording technology

Monitors employees' screens, calls in ongoing trial.
Liz Tay Nov 30 2010 11:11AM Strategy
UK arrests nine over $2m SIM rort

UK arrests nine over $2m SIM rort

24/7 call centre.
Liam Tung Aug 19 2010 6:58AM Telco/ISP
Telstra looks to remote workers for 24/7 call centres

Telstra looks to remote workers for 24/7 call centres

Mix of offshore and onshore staff.
Angus Kidman Aug 18 2010 2:50PM Telco/ISP
Connxion pulls racks out of Global Switch and IBM

Connxion pulls racks out of Global Switch and IBM

Consolidates in ex-Kaz data centre in Singapore.
Brett Winterford Apr 14 2010 3:41PM Networking
NSC completes $6.8M call centre rollout

NSC completes $6.8M call centre rollout

Integrator NSC completed a $6.8 million contract to supply an IP-based call centre at the NSW Office of Fair Trading (OFT).
Lilia Guan May 24 2006 4:12PM Networking

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