salesforce

Relationships Australia SA uses AI agent to assess at-risk clients

Relationships Australia SA uses AI agent to assess at-risk clients

While they wait for an appointment.
Ry Crozier Oct 23 2026 6:34AM Emerging Tech
Salesforce snaps up Braze

Salesforce snaps up Braze

In US$5.66 billion deal.
Anzar Mehraj Oct 21 2026 6:02AM Marketing
Flight Centre Global Leisure deploys AI agent to help build holidays

Flight Centre Global Leisure deploys AI agent to help build holidays

As well as to improve support options for customers.
Ry Crozier Oct 19 2026 6:50AM Software
Kogan taps AI agent to handle customer service

Kogan taps AI agent to handle customer service

Handling everything from order status to initiating returns.
Ry Crozier Oct 14 2026 6:45AM Emerging Tech
EasyPark builds an AI agent to help it qualify B2B sales leads

EasyPark builds an AI agent to help it qualify B2B sales leads

Positioned as a "teammate" for reps.
Ry Crozier Oct 9 2026 6:48AM Emerging Tech
Calvary Health Care previews digital assistant for 20,000 staff and volunteers

Calvary Health Care previews digital assistant for 20,000 staff and volunteers

Anticipated to go live next week.
Andrew Colley Aug 5 2026 6:12AM Emerging Tech
LMG bets on Slack as an enterprise platform

LMG bets on Slack as an enterprise platform

Unifies company messaging in move away from email.
Andrew Colley Jun 18 2026 2:02PM Software
CBA sends over a decade of data to the cloud as AI demand ramps

CBA sends over a decade of data to the cloud as AI demand ramps

To meet business demand for AI-powered analytics.
Andrew Colley Jun 1 2026 6:29AM Software
Telstra finalises moves off Siebel, Teradata, Pivotal Cloud Foundry

Telstra finalises moves off Siebel, Teradata, Pivotal Cloud Foundry

Podcast: IT estate modernisation reaches milestone.
Ry Crozier May 4 2026 6:06AM Cloud
RACV sets data foundations to underpin AI in customer channels

RACV sets data foundations to underpin AI in customer channels

Initial focus in contact centre, plans expansion.
Ry Crozier Mar 19 2026 6:35AM Emerging Tech
Griffith University takes control of its student recruitment

Griffith University takes control of its student recruitment

Establishes clear line of sight across prospect pipeline, connects martech stack.
Ry Crozier Mar 16 2026 6:33AM Marketing
Craveable Brands has one eye on AI, and the other on the project failure rate

Craveable Brands has one eye on AI, and the other on the project failure rate

Hopes tech partners will help it de-risk adoption.
Ry Crozier Mar 12 2026 1:29PM Emerging Tech
IAG prepares integration engineering for AI

IAG prepares integration engineering for AI

Exploring AI augmentation.
Andrew Colley Mar 10 2026 6:45AM Software
Medibank uses data cloud to hit and maintain "gold standard" for marketing

Medibank uses data cloud to hit and maintain "gold standard" for marketing

Expands data-driven efforts to personalisation and onboarding.
Ry Crozier Mar 5 2026 1:35PM Marketing
Asahi Beverages targeting real-time sales insight

Asahi Beverages targeting real-time sales insight

As it prepares for AI.
Andrew Colley Mar 4 2026 6:50AM Emerging Tech
Telstra pushes forward with agentic AI plans

Telstra pushes forward with agentic AI plans

Chasing a "state of architecture" to deploy Agentforce.
Andrew Colley Mar 3 2026 6:33AM Software
Officeworks builds on its Salesforce core

Officeworks builds on its Salesforce core

Trains users in bid to harness more capabilities of the stack.
Ry Crozier Mar 2 2026 6:25AM Cloud
ANZ deploys Agentforce to supercharge new CRM system

ANZ deploys Agentforce to supercharge new CRM system

Used by business bankers and frontline teams.
Ry Crozier Feb 5 2026 11:15AM Financial Services
Google's Mandiant releases free Salesforce access control checker

Google's Mandiant releases free Salesforce access control checker

AuraInspector seeks to prevent data exposure through framework misconfigurations.
Juha Saarinen Jan 13 2026 12:55PM Security
Cochlear pilots voice-to-text Salesforce integration for lead management

Cochlear pilots voice-to-text Salesforce integration for lead management

For salespeople out on the road.
Ry Crozier Dec 11 2025 11:18AM Emerging Tech

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