salesforce

Cochlear pilots voice-to-text Salesforce integration for lead management

Cochlear pilots voice-to-text Salesforce integration for lead management

For salespeople out on the road.
Ry Crozier Dec 11 2025 11:18AM Emerging Tech
ABC drops Salesforce for Braze

ABC drops Salesforce for Braze

In bid to boost audience engagement.
Zachariah Kelly Nov 6 2025 6:45AM Digital Nation
McPherson's creates AI agent for key account teams

McPherson's creates AI agent for key account teams

Australian beauty goods maker streamlines trade promotions.
Ry Crozier Oct 16 2025 12:28PM Marketing
Salesloft hacked via GitHub and AWS in March, Mandiant finds

Salesloft hacked via GitHub and AWS in March, Mandiant finds

Incident root cause clarified.
Juha Saarinen Sep 8 2025 6:57PM Security
Swinburne Uni folds DocuSign into processes across organisation

Swinburne Uni folds DocuSign into processes across organisation

On track to be operational in 21 functional areas by year-end.
Ry Crozier Aug 28 2025 12:50PM Governance
"Widespread data theft" hits Salesforce customers via third party

"Widespread data theft" hits Salesforce customers via third party

Speculation that breach may be connected to "ShinyHunters" hackers.
Juha Saarinen Aug 27 2025 5:09PM Security
Vic Police uses AI to reformat community-submitted crime reports

Vic Police uses AI to reformat community-submitted crime reports

Hopes to grow online reporting of non-urgent crime.
Ry Crozier Jul 14 2025 6:43AM Software
AGL taps AI agents in retail transformation

AGL taps AI agents in retail transformation

First use cases are internally-focused.
Ry Crozier Jul 9 2025 6:53AM Cloud
El Jannah backs Salesforce martech stack to support store expansion

El Jannah backs Salesforce martech stack to support store expansion

Charcoal chicken chain looks to AI use cases.
Ry Crozier Jul 3 2025 12:23PM Marketing
Norths Collective marketing chief to leave in August

Norths Collective marketing chief to leave in August

After over 13 years.
Kate Weber Jun 24 2025 6:35AM Leadership
Salesforce blocks AI rivals from using Slack data

Salesforce blocks AI rivals from using Slack data

Restrictions made to APIs.
Staff Writer Jun 12 2025 6:49AM Software
Hackers abuse modified Salesforce app to steal data, extort companies

Hackers abuse modified Salesforce app to steal data, extort companies

Attributed to UNC6040 threat group.
AJ Vicens Jun 5 2025 5:18AM Security
Northcott to explore AI summarisation

Northcott to explore AI summarisation

To further support children and adults with disability.
Kate Weber May 30 2025 6:32AM Emerging Tech
Salesforce to buy Informatica for US$8 billion

Salesforce to buy Informatica for US$8 billion

To bolster AI data tools.
Aditya Soni May 28 2025 5:50AM Software
Informatica explores sale again

Informatica explores sale again

With Salesforce among its suitors.
Staff Writer May 26 2025 6:33AM Software
Macquarie BFS prepares its teams to work with AI agents

Macquarie BFS prepares its teams to work with AI agents

Training programs underway.
Kate Weber May 23 2025 6:53AM Software
Macquarie University develops AI bot to handle academic inquiries

Macquarie University develops AI bot to handle academic inquiries

Piloted on first-year psychology students.
Eleanor Dickinson Mar 14 2025 6:37AM Cloud
HBF's new CRM shaves 35 minutes off member interactions

HBF's new CRM shaves 35 minutes off member interactions

"Single pane of glass" set up for frontline staff.
Eleanor Dickinson Mar 5 2025 6:47AM Cloud
hipages Group exploring AI agents

hipages Group exploring AI agents

To aid contract review and potentially tradie onboarding.
Kate Weber Feb 27 2025 2:25PM Governance
Salesforce plans US$500m in AI-related investments in Saudi Arabia

Salesforce plans US$500m in AI-related investments in Saudi Arabia

As countries compete to secure investments in the technology.
Staff Writer Feb 11 2025 6:32AM Cloud

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