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QlikTech outlines BI product roadmap
Independent business intelligence firm QlikTech has added new support to its QlikView product for HP Neoview, and has given customers a preview of its product roadmap for 2009.
Rosalie Marshall
Jan 30 2009 12:17AM
Software
Salesforce taps Web 2.0 for Service Cloud
Salesforce.com today launched a new customer service offering, which integrates with Facebook, Google and other resources to help contact centre staff better support customers.
Phil Muncaster
Jan 16 2009 6:47AM
Networking
SAP demands sensitive profit data from Oracle
SAP used a US court hearing on 8 January to demand that Oracle reveal the profit margins for its PeopleSoft and JD Edwards support offerings.
Rosalie Marshall
Jan 12 2009 6:52AM
Software
IronPort opens Sydney support centre
IronPort, the security arm of Cisco, has opened a new support centre in Sydney to deliver a local and more personal level of technical support to customers.
Staff Writers
Dec 12 2008 2:45PM
Security
Mozilla releases latest beta of Firefox 3.1
Mozilla has released the latest Firefox beta, which includes increased language support and new privacy settings.
David Neal
Dec 10 2008 6:59AM
Software
Apple drops support document encouraging anti-virus adoption
Calling it "old and innaccurate," Apple has pulled a release note that recommended Mac users install anti-virus software.
Dan Kaplan
Dec 5 2008 9:42AM
Security
Red Hat offers mainframe-class support
Red Hat has introduced a new level of support for customers operating mission-critical workloads, offering decade-long product lifecycles for participating Red Hat Enterprise Linux servers.
Daniel Robinson
Nov 20 2008 6:10AM
Software
Australians support biometrics to protect identities
Australians strongly support the introduction of new technologies to provide greater security for individuals’ data and finances, according to the Unisys Security Index by Newspoll released today.
Staff Writers
Nov 20 2008 1:00AM
Security
Sun ships StarOffice 9.0
Sun has released a new version of its StarOffice suite, and is adding support for the Mac OS for the first time.
Iain Thomson
Nov 18 2008 3:26PM
Software
IBM adds Mac support to Lotus Symphony
IBM has added Mac support to Lotus Symphony, allowing Apple users to access the free application suite from their desktop.
Rosalie Marshall
Nov 7 2008 5:30AM
Software
RIM unveils developer tools for latest devices
Hard on the heels of its new BlackBerry Storm smartphone, Research In Motion (RIM) has released developer tools to better support the Storm and other recent BlackBerry models with mobile applications.
Daniel Robinson
Oct 13 2008 3:32PM
Software
Telstra blames Spam Act for impersonal Tweets
Telstra has hit back at claims its BigPond Twitter support feed is bot-like, arguing that personalising the messages would contravene the Spam Act.
Staff Writers
Oct 2 2008 7:02AM
Software
Telstra faces backlash on Twitter
Telstra BigPond’s foray into Twitter has been widely criticised by social media experts and even the ISP’s own customer service staff, blog posts reveal.
Ry Crozier
Sep 30 2008 2:26PM
Telco/ISP
Red Hat launches new Brisbane headquarters
Red Hat has launched a new engineering and support facility in Brisbane to sustain its expanding product line.
Liz Tay
Aug 19 2008 5:45PM
Software
SAP refuses to budge on hikes in support costs
SAP has admitted that its plans to force its customers on to new support contracts will result in many of them paying for services they do not need.
Rosalie Marshall
Aug 1 2008 8:03AM
Software
Aussie businesses ignore online customer inquiries
When it comes to answering your online customer queries, it looks like most Australian businesses can’t really be bothered.
Ashley Clark
Jul 30 2008 8:07AM
Training & Development
SAP users cry foul over support fee hike
Business software maker SAP has been asked to reconsider the increase in its Enterprise Support costs by its UK and Ireland User Group.
Rosalie Marshall
Jul 28 2008 1:58PM
Software
Microsoft to support XP until 2014
Pledges Windows 7 by 2010.
Iain Thomson
Jun 25 2008 7:28AM
Software
G.hn next-gen Wi-Fi standard gains support
Experts are predicting "significant potential" for the emerging International Telecommunication Union G.hn next-generation Wi-Fi standard..
Robert Jaques
Jun 11 2008 7:48AM
Networking
Digital home creating support headaches
Analysts have highlighted a downside of the much vaunted 'digital home' in that few home owners are able to understand, let alone support, their new purchases..
Robert Jaques
May 26 2008 12:03PM
Hardware
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