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QlikTech outlines BI product roadmap

QlikTech outlines BI product roadmap

Independent business intelligence firm QlikTech has added new support to its QlikView product for HP Neoview, and has given customers a preview of its product roadmap for 2009.
Rosalie Marshall Jan 30 2009 12:17AM Software
Salesforce taps Web 2.0 for Service Cloud

Salesforce taps Web 2.0 for Service Cloud

Salesforce.com today launched a new customer service offering, which integrates with Facebook, Google and other resources to help contact centre staff better support customers.
Phil Muncaster Jan 16 2009 6:47AM Networking
SAP demands sensitive profit data from Oracle

SAP demands sensitive profit data from Oracle

SAP used a US court hearing on 8 January to demand that Oracle reveal the profit margins for its PeopleSoft and JD Edwards support offerings.
Rosalie Marshall Jan 12 2009 6:52AM Software
IronPort opens Sydney support centre

IronPort opens Sydney support centre

IronPort, the security arm of Cisco, has opened a new support centre in Sydney to deliver a local and more personal level of technical support to customers.
Staff Writers Dec 12 2008 2:45PM Security
Mozilla releases latest beta of Firefox 3.1

Mozilla releases latest beta of Firefox 3.1

Mozilla has released the latest Firefox beta, which includes increased language support and new privacy settings.
David Neal Dec 10 2008 6:59AM Software
Apple drops support document encouraging anti-virus adoption

Apple drops support document encouraging anti-virus adoption

Calling it "old and innaccurate," Apple has pulled a release note that recommended Mac users install anti-virus software.
Dan Kaplan Dec 5 2008 9:42AM Security
Red Hat offers mainframe-class support

Red Hat offers mainframe-class support

Red Hat has introduced a new level of support for customers operating mission-critical workloads, offering decade-long product lifecycles for participating Red Hat Enterprise Linux servers.
Daniel Robinson Nov 20 2008 6:10AM Software
Australians support biometrics to protect identities

Australians support biometrics to protect identities

Australians strongly support the introduction of new technologies to provide greater security for individuals’ data and finances, according to the Unisys Security Index by Newspoll released today.
Staff Writers Nov 20 2008 1:00AM Security
Sun ships StarOffice 9.0

Sun ships StarOffice 9.0

Sun has released a new version of its StarOffice suite, and is adding support for the Mac OS for the first time.
Iain Thomson Nov 18 2008 3:26PM Software
IBM adds Mac support to Lotus Symphony

IBM adds Mac support to Lotus Symphony

IBM has added Mac support to Lotus Symphony, allowing Apple users to access the free application suite from their desktop.
Rosalie Marshall Nov 7 2008 5:30AM Software
RIM unveils developer tools for latest devices

RIM unveils developer tools for latest devices

Hard on the heels of its new BlackBerry Storm smartphone, Research In Motion (RIM) has released developer tools to better support the Storm and other recent BlackBerry models with mobile applications.
Daniel Robinson Oct 13 2008 3:32PM Software
Telstra blames Spam Act for impersonal Tweets

Telstra blames Spam Act for impersonal Tweets

Telstra has hit back at claims its BigPond Twitter support feed is bot-like, arguing that personalising the messages would contravene the Spam Act.
Staff Writers Oct 2 2008 7:02AM Software
Telstra faces backlash on Twitter

Telstra faces backlash on Twitter

Telstra BigPond’s foray into Twitter has been widely criticised by social media experts and even the ISP’s own customer service staff, blog posts reveal.
Ry Crozier Sep 30 2008 2:26PM Telco/ISP
Red Hat launches new Brisbane headquarters

Red Hat launches new Brisbane headquarters

Red Hat has launched a new engineering and support facility in Brisbane to sustain its expanding product line.
Liz Tay Aug 19 2008 5:45PM Software
SAP refuses to budge on hikes in support costs

SAP refuses to budge on hikes in support costs

SAP has admitted that its plans to force its customers on to new support contracts will result in many of them paying for services they do not need.
Rosalie Marshall Aug 1 2008 8:03AM Software
Aussie businesses ignore online customer inquiries

Aussie businesses ignore online customer inquiries

When it comes to answering your online customer queries, it looks like most Australian businesses can’t really be bothered.
Ashley Clark Jul 30 2008 8:07AM Training & Development
SAP users cry foul over support fee hike

SAP users cry foul over support fee hike

Business software maker SAP has been asked to reconsider the increase in its Enterprise Support costs by its UK and Ireland User Group.
Rosalie Marshall Jul 28 2008 1:58PM Software
Microsoft to support XP until 2014

Microsoft to support XP until 2014

Pledges Windows 7 by 2010.
Iain Thomson Jun 25 2008 7:28AM Software
G.hn next-gen Wi-Fi standard gains support

G.hn next-gen Wi-Fi standard gains support

Experts are predicting "significant potential" for the emerging International Telecommunication Union G.hn next-generation Wi-Fi standard..
Robert Jaques Jun 11 2008 7:48AM Networking
Digital home creating support headaches

Digital home creating support headaches

Analysts have highlighted a downside of the much vaunted 'digital home' in that few home owners are able to understand, let alone support, their new purchases..
Robert Jaques May 26 2008 12:03PM Hardware

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