Building wave of ransomware attacks strike US hospitals
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NSW Police refreshes IBM megadeal for $40 million
Further consolidates IT support.
Sep 23 2020 6:44AM
Telstra's Belong moves to fully digital support model
Had 11,000 ticket backlog at height of COVID-19 crisis.
Jun 9 2020 6:48AM
Telstra tries to stop customers 'falling through the cracks'
Sets up agent support console with guided paths to resolve issues.
May 14 2020 6:55AM
Vocus returns Dodo, iPrimus contact centres to 85 percent capacity
Staff working from home across two countries.
Apr 9 2020 4:36PM
Telstra worries about neutrality of new rural telco support service
Says government backed hub should not offer phone support.
Mar 23 2020 1:15PM
TPG, Vodafone moving telephone support to remote ops
As Telstra, Optus face issues with Philippines call centres.
Mar 17 2020 11:07AM
NBN Co helps staff solve awkward questions at social events
Find answers, lodge support tickets on the spot.
Nov 22 2019 1:10PM
NBN Co removes barriers to lodging a support ticket
New service health card to help RSPs diagnose and escalate faults.
Nov 20 2019 1:39PM
WA Main Roads picks ASG as new outsourcer in $75m deal
Signs for five years of support for apps and infrastructure.
Aug 1 2019 10:19AM
When it comes to disclosing sponsors, your Google Assistant may be mute
Voice proves difficult ground for ad-supported searching.
Apr 2 2019 12:44PM
Labor supports site blocking law expansion
But not before rights holders cop a serve.
Oct 24 2018 6:02PM
Human Services inks $480m IBM hardware contract
Extends mainframe support until 2023.
Aug 9 2018 12:00PM
BIRRR drawn into NBN customer support role
Asks govt to fund 'hub' to address the need instead.
Aug 6 2018 11:17AM
IBM Australia cuts analytics and support staff
Redundancy round over past fortnight.
Apr 16 2018 7:00AM
NBN Co receives too many irrelevant fault tickets
Cops the blame whether it is responsible or not.
Mar 9 2018 11:45AM
NBN Co attacks backlog of "aged" support tickets
Multi-technology mix proves to be blessing and curse.
Oct 16 2017 9:47AM
NSW Police signs five-year, $55m deal with IBM
Bundles up support and taps into new products.
Jun 19 2017 6:45AM
IBM wins another extension to $1bn Human Services deal
Passes 11 year mark with $484m contract signing.
Mar 11 2016 7:17AM
NEC snatches $37m DFAT support deal from Fujitsu
Contract awarded for first major ICN tender.
Aug 17 2015 6:27AM
ASX opens new tech, customer support centre
Co-locates staff on new level in Liquidity Centre.
Apr 24 2015 11:20AM
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