Transport for NSW looks to quantum future with Q-CTRL
ATO loses its cyber security chief
Robots on call for Singapore home deliveries
Apple agrees to testify before US Senate on app store antitrust concerns
Woolworths supply chain and tech chief headed to Australia Post
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Westpac scales up support platform for frontline bankers
Built with unused capabilities in existing tools, drives 'seven-figure' savings.
Mar 24 2021 12:59PM
Optus now supports its customers with 100 'dedicated' communities
Backed by bots that will eventually know you have an issue - before you do.
Mar 1 2021 6:54AM
Optus uses Google Cloud CCAI to power customer service transformation
Enabling platform finally revealed.
Jan 20 2021 7:00AM
SAP's head of customer support to leave
Adaire Fox-Martin exits in management shake-up.
Jan 18 2021 6:38AM
Optus to support its customers based on where they live
More details of support restructure emerge.
Dec 14 2020 12:37PM
Optus will take six months to restructure its customer service model
Will divide customers among 'dedicated' support teams.
Dec 3 2020 11:50AM
NSW Police refreshes IBM megadeal for $40 million
Further consolidates IT support.
Sep 23 2020 6:44AM
Telstra's Belong moves to fully digital support model
Had 11,000 ticket backlog at height of COVID-19 crisis.
Jun 9 2020 6:48AM
Telstra tries to stop customers 'falling through the cracks'
Sets up agent support console with guided paths to resolve issues.
May 14 2020 6:55AM
Vocus returns Dodo, iPrimus contact centres to 85 percent capacity
Staff working from home across two countries.
Apr 9 2020 4:36PM
Telstra worries about neutrality of new rural telco support service
Says government backed hub should not offer phone support.
Mar 23 2020 1:15PM
TPG, Vodafone moving telephone support to remote ops
As Telstra, Optus face issues with Philippines call centres.
Mar 17 2020 11:07AM
NBN Co helps staff solve awkward questions at social events
Find answers, lodge support tickets on the spot.
Nov 22 2019 1:10PM
NBN Co removes barriers to lodging a support ticket
New service health card to help RSPs diagnose and escalate faults.
Nov 20 2019 1:39PM
WA Main Roads picks ASG as new outsourcer in $75m deal
Signs for five years of support for apps and infrastructure.
Aug 1 2019 10:19AM
When it comes to disclosing sponsors, your Google Assistant may be mute
Voice proves difficult ground for ad-supported searching.
Apr 2 2019 12:44PM
Labor supports site blocking law expansion
But not before rights holders cop a serve.
Oct 24 2018 6:02PM
Human Services inks $480m IBM hardware contract
Extends mainframe support until 2023.
Aug 9 2018 12:00PM
BIRRR drawn into NBN customer support role
Asks govt to fund 'hub' to address the need instead.
Aug 6 2018 11:17AM
IBM Australia cuts analytics and support staff
Redundancy round over past fortnight.
Apr 16 2018 7:00AM
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