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Fed agencies cop mass fail in core systems cyber review
NSW photo cards next on Dominello's digital hit list
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Telstra tries to stop customers 'falling through the cracks'
Sets up agent support console with guided paths to resolve issues.
May 14 2020 6:55AM
Vocus returns Dodo, iPrimus contact centres to 85 percent capacity
Staff working from home across two countries.
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Telstra worries about neutrality of new rural telco support service
Says government backed hub should not offer phone support.
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TPG, Vodafone moving telephone support to remote ops
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NBN Co helps staff solve awkward questions at social events
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NBN Co removes barriers to lodging a support ticket
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Nov 20 2019 1:39PM
WA Main Roads picks ASG as new outsourcer in $75m deal
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When it comes to disclosing sponsors, your Google Assistant may be mute
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Labor supports site blocking law expansion
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Human Services inks $480m IBM hardware contract
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IBM Australia cuts analytics and support staff
Redundancy round over past fortnight.
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NBN Co receives too many irrelevant fault tickets
Cops the blame whether it is responsible or not.
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NBN Co attacks backlog of "aged" support tickets
Multi-technology mix proves to be blessing and curse.
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NSW Police signs five-year, $55m deal with IBM
Bundles up support and taps into new products.
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IBM wins another extension to $1bn Human Services deal
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NEC snatches $37m DFAT support deal from Fujitsu
Contract awarded for first major ICN tender.
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ASX opens new tech, customer support centre
Co-locates staff on new level in Liquidity Centre.
Apr 24 2015 11:20AM
Samsung offers enterprise support for all devices, systems
Targets Apple, IBM tie-up with new 'business partner' approach.
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There's no coke and hookers in the cloud
[Blog post] Where did the love go?
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