support
Qantas looks to tech platforms to reduce call centre wait times
Says more than half of calls could be self-served.
Apr 7 2022 1:21PM
Westpac scales up support platform for frontline bankers
Built with unused capabilities in existing tools, drives 'seven-figure' savings.
Mar 24 2021 12:59PM
Optus now supports its customers with 100 'dedicated' communities
Backed by bots that will eventually know you have an issue - before you do.
Mar 1 2021 6:54AM
Optus uses Google Cloud CCAI to power customer service transformation
Enabling platform finally revealed.
Jan 20 2021 7:00AM
SAP's head of customer support to leave
Adaire Fox-Martin exits in management shake-up.
Jan 18 2021 6:38AM
Optus to support its customers based on where they live
More details of support restructure emerge.
Dec 14 2020 12:37PM
Optus will take six months to restructure its customer service model
Will divide customers among 'dedicated' support teams.
Dec 3 2020 11:50AM
NSW Police refreshes IBM megadeal for $40 million
Further consolidates IT support.
Sep 23 2020 6:44AM
Telstra's Belong moves to fully digital support model
Had 11,000 ticket backlog at height of COVID-19 crisis.
Jun 9 2020 6:48AM
Telstra tries to stop customers 'falling through the cracks'
Sets up agent support console with guided paths to resolve issues.
May 14 2020 6:55AM
Vocus returns Dodo, iPrimus contact centres to 85 percent capacity
Staff working from home across two countries.
Apr 9 2020 4:36PM
Telstra worries about neutrality of new rural telco support service
Says government backed hub should not offer phone support.
Mar 23 2020 1:15PM
TPG, Vodafone moving telephone support to remote ops
As Telstra, Optus face issues with Philippines call centres.
Mar 17 2020 11:07AM
NBN Co helps staff solve awkward questions at social events
Find answers, lodge support tickets on the spot.
Nov 22 2019 1:10PM
NBN Co removes barriers to lodging a support ticket
New service health card to help RSPs diagnose and escalate faults.
Nov 20 2019 1:39PM
WA Main Roads picks ASG as new outsourcer in $75m deal
Signs for five years of support for apps and infrastructure.
Aug 1 2019 10:19AM
When it comes to disclosing sponsors, your Google Assistant may be mute
Voice proves difficult ground for ad-supported searching.
Apr 2 2019 12:44PM
Labor supports site blocking law expansion
But not before rights holders cop a serve.
Oct 24 2018 6:02PM
Human Services inks $480m IBM hardware contract
Extends mainframe support until 2023.
Aug 9 2018 12:00PM
BIRRR drawn into NBN customer support role
Asks govt to fund 'hub' to address the need instead.
Aug 6 2018 11:17AM
