support

NSW Police refreshes IBM megadeal for $40 million

NSW Police refreshes IBM megadeal for $40 million

Further consolidates IT support.
Sep 23 2020 6:44AM
Telstra's Belong moves to fully digital support model

Telstra's Belong moves to fully digital support model

Had 11,000 ticket backlog at height of COVID-19 crisis.
Jun 9 2020 6:48AM
Telstra tries to stop customers 'falling through the cracks'

Telstra tries to stop customers 'falling through the cracks'

Sets up agent support console with guided paths to resolve issues.
May 14 2020 6:55AM
Vocus returns Dodo, iPrimus contact centres to 85 percent capacity

Vocus returns Dodo, iPrimus contact centres to 85 percent capacity

Staff working from home across two countries.
Apr 9 2020 4:36PM
Telstra worries about neutrality of new rural telco support service

Telstra worries about neutrality of new rural telco support service

Says government backed hub should not offer phone support.
Mar 23 2020 1:15PM
TPG, Vodafone moving telephone support to remote ops

TPG, Vodafone moving telephone support to remote ops

As Telstra, Optus face issues with Philippines call centres.
Mar 17 2020 11:07AM
NBN Co helps staff solve awkward questions at social events

NBN Co helps staff solve awkward questions at social events

Find answers, lodge support tickets on the spot.
Nov 22 2019 1:10PM
NBN Co removes barriers to lodging a support ticket

NBN Co removes barriers to lodging a support ticket

New service health card to help RSPs diagnose and escalate faults.
Nov 20 2019 1:39PM
WA Main Roads picks ASG as new outsourcer in $75m deal

WA Main Roads picks ASG as new outsourcer in $75m deal

Signs for five years of support for apps and infrastructure.
Aug 1 2019 10:19AM
When it comes to disclosing sponsors, your Google Assistant may be mute

When it comes to disclosing sponsors, your Google Assistant may be mute

Voice proves difficult ground for ad-supported searching.
Apr 2 2019 12:44PM
Labor supports site blocking law expansion

Labor supports site blocking law expansion

But not before rights holders cop a serve.
Oct 24 2018 6:02PM
Human Services inks $480m IBM hardware contract

Human Services inks $480m IBM hardware contract

Extends mainframe support until 2023.
Aug 9 2018 12:00PM
BIRRR drawn into NBN customer support role

BIRRR drawn into NBN customer support role

Asks govt to fund 'hub' to address the need instead.
Aug 6 2018 11:17AM
IBM Australia cuts analytics and support staff

IBM Australia cuts analytics and support staff

Redundancy round over past fortnight.
Apr 16 2018 7:00AM
NBN Co receives too many irrelevant fault tickets

NBN Co receives too many irrelevant fault tickets

Cops the blame whether it is responsible or not.
Mar 9 2018 11:45AM
NBN Co attacks backlog of "aged" support tickets

NBN Co attacks backlog of "aged" support tickets

Multi-technology mix proves to be blessing and curse.
Oct 16 2017 9:47AM
NSW Police signs five-year, $55m deal with IBM

NSW Police signs five-year, $55m deal with IBM

Bundles up support and taps into new products.
Jun 19 2017 6:45AM
IBM wins another extension to $1bn Human Services deal

IBM wins another extension to $1bn Human Services deal

Passes 11 year mark with $484m contract signing.
Mar 11 2016 7:17AM
NEC snatches $37m DFAT support deal from Fujitsu

NEC snatches $37m DFAT support deal from Fujitsu

Contract awarded for first major ICN tender.
Aug 17 2015 6:27AM
ASX opens new tech, customer support centre

ASX opens new tech, customer support centre

Co-locates staff on new level in Liquidity Centre.
Apr 24 2015 11:20AM

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