sla

Telstra demands proper NBN service standards by July

Telstra demands proper NBN service standards by July

And a flat-fee punishment for every missed SLA.
Ry Crozier Mar 8 2018 5:08PM Telco/ISP
Google suffers brief outage

Google suffers brief outage

Microsoft's Outlook.com also down.
Juha Saarinen Aug 19 2013 5:26AM Networking
Westpac takes back outsourced service desks

Westpac takes back outsourced service desks

IBM outsourcing relationship shrinks.
Liz Tay Aug 6 2012 7:00AM Strategy
EU security agency issues cloud SLA checklist

EU security agency issues cloud SLA checklist

Guidance for public sector cloud procurement.
Liam Tung Apr 4 2012 3:00PM Networking
Designing for availability in the cloud

Designing for availability in the cloud

iTnews' blueprint to cloud resiliency.
Justin Warren Dec 6 2011 3:18PM Networking
Don't rely on your SLA

Don't rely on your SLA

Comment: Apps need to be built to withstand cloud failure.
Brett Winterford Nov 22 2011 2:00PM Storage
NBN Co offers enhanced SLA to businesses

NBN Co offers enhanced SLA to businesses

One hour response, 12-hour restoration time to services for $15.
James Hutchinson Nov 9 2011 7:25AM Telco/ISP
Google extends SLA for App Engine platform

Google extends SLA for App Engine platform

Exits preview mode after 3.5 years.
Liz Tay Nov 8 2011 11:48AM Software
Amazon issues ten days credits for cloud outage

Amazon issues ten days credits for cloud outage

Post-mortem posted.
Brett Winterford , Staff Writers May 1 2011 10:42PM Storage
Opinion: Time for Amazon to pay up over outage

Opinion: Time for Amazon to pay up over outage

The future of AWS hangs on how Amazon responds to the Easter outage.
Brett Winterford Apr 28 2011 7:00PM Security
Opinion: Time for Amazon to pay up over outage

Opinion: Time for Amazon to pay up over outage

The future of AWS hangs on how Amazon responds to the Easter outage.
Brett Winterford Apr 28 2011 2:38PM Strategy
Salesforce.com touts "track record" as SLA

Salesforce.com touts "track record" as SLA

Looks to insurance companies to address further demand.
Liz Tay Nov 5 2010 12:41PM Software
AussieHQ in Uber enterprise overhaul

AussieHQ in Uber enterprise overhaul

Eyes Federal Government customers with high availability solution.
Brett Winterford Aug 30 2010 6:22AM Storage
Twitter builds custom data centre

Twitter builds custom data centre

Aims to improve service reliability.
Staff Writers Jul 22 2010 12:36PM Networking
Google takes Apps cloud to the enterprise

Google takes Apps cloud to the enterprise

New features, pricing for big business.
Brett Winterford May 20 2010 4:19PM Strategy
Analyst: Chargeback too complex for most IT shops

Analyst: Chargeback too complex for most IT shops

Fine in theory, difficult in reality.
Brett Winterford Mar 25 2010 2:22PM Strategy
Commbank CIO takes pay cut over Netbank outage

Commbank CIO takes pay cut over Netbank outage

Telstra, SAP and Accenture staff also have to pay.
Munir Kotadia Sep 9 2009 3:53PM Software
Feature: In the fine print

Feature: In the fine print

Cloud Computing’s side effects may include no-win SLAs and data access on someone else’s terms.
Ry Crozier Nov 28 2008 2:30PM Networking
ISS Offers Money-Back Guaranteed SLA

ISS Offers Money-Back Guaranteed SLA

Internet Security Systems (ISS) Tuesday said its Managed Protection Services now offer a money-back, guaranteed performance-based Service Level Agreement (SLA).
Marcia Savage Jan 21 2004 11:53AM Security
An Effective Managed Security Relationship Depends on the SLA

An Effective Managed Security Relationship Depends on the SLA

Managed security services, the outsourcing of monitoring and management of security devices, is a fast-growing market.
Nathan Tennant Jan 19 2004 11:22AM Security

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