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Home
sla
sla
Telstra demands proper NBN service standards by July
And a flat-fee punishment for every missed SLA.
Ry Crozier
Mar 8 2018 5:08PM
Telco/ISP
Google suffers brief outage
Microsoft's Outlook.com also down.
Juha Saarinen
Aug 19 2013 5:26AM
Networking
Westpac takes back outsourced service desks
IBM outsourcing relationship shrinks.
Liz Tay
Aug 6 2012 7:00AM
Strategy
EU security agency issues cloud SLA checklist
Guidance for public sector cloud procurement.
Liam Tung
Apr 4 2012 3:00PM
Networking
Designing for availability in the cloud
iTnews'
blueprint to cloud resiliency.
Justin Warren
Dec 6 2011 3:18PM
Networking
Don't rely on your SLA
Comment: Apps need to be built to withstand cloud failure.
Brett Winterford
Nov 22 2011 2:00PM
Storage
NBN Co offers enhanced SLA to businesses
One hour response, 12-hour restoration time to services for $15.
James Hutchinson
Nov 9 2011 7:25AM
Telco/ISP
Google extends SLA for App Engine platform
Exits preview mode after 3.5 years.
Liz Tay
Nov 8 2011 11:48AM
Software
Amazon issues ten days credits for cloud outage
Post-mortem posted.
Brett Winterford
,
Staff Writers
May 1 2011 10:42PM
Storage
Opinion: Time for Amazon to pay up over outage
The future of AWS hangs on how Amazon responds to the Easter outage.
Brett Winterford
Apr 28 2011 7:00PM
Security
Opinion: Time for Amazon to pay up over outage
The future of AWS hangs on how Amazon responds to the Easter outage.
Brett Winterford
Apr 28 2011 2:38PM
Strategy
Salesforce.com touts "track record" as SLA
Looks to insurance companies to address further demand.
Liz Tay
Nov 5 2010 12:41PM
Software
AussieHQ in Uber enterprise overhaul
Eyes Federal Government customers with high availability solution.
Brett Winterford
Aug 30 2010 6:22AM
Storage
Twitter builds custom data centre
Aims to improve service reliability.
Staff Writers
Jul 22 2010 12:36PM
Networking
Google takes Apps cloud to the enterprise
New features, pricing for big business.
Brett Winterford
May 20 2010 4:19PM
Strategy
Analyst: Chargeback too complex for most IT shops
Fine in theory, difficult in reality.
Brett Winterford
Mar 25 2010 2:22PM
Strategy
Commbank CIO takes pay cut over Netbank outage
Telstra, SAP and Accenture staff also have to pay.
Munir Kotadia
Sep 9 2009 3:53PM
Software
Feature: In the fine print
Cloud Computing’s side effects may include no-win SLAs and data access on someone else’s terms.
Ry Crozier
Nov 28 2008 2:30PM
Networking
ISS Offers Money-Back Guaranteed SLA
Internet Security Systems (ISS) Tuesday said its Managed Protection Services now offer a money-back, guaranteed performance-based Service Level Agreement (SLA).
Marcia Savage
Jan 21 2004 11:53AM
Security
An Effective Managed Security Relationship Depends on the SLA
Managed security services, the outsourcing of monitoring and management of security devices, is a fast-growing market.
Nathan Tennant
Jan 19 2004 11:22AM
Security
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