sla
Telstra demands proper NBN service standards by July
And a flat-fee punishment for every missed SLA.
Mar 8 2018 5:08PM
Google suffers brief outage
Microsoft's Outlook.com also down.
Aug 19 2013 5:26AM
Westpac takes back outsourced service desks
IBM outsourcing relationship shrinks.
Aug 6 2012 7:00AM
EU security agency issues cloud SLA checklist
Guidance for public sector cloud procurement.
Apr 4 2012 3:00PM
Designing for availability in the cloud
iTnews' blueprint to cloud resiliency.
Dec 6 2011 3:18PM
Don't rely on your SLA
Comment: Apps need to be built to withstand cloud failure.
Nov 22 2011 2:00PM
NBN Co offers enhanced SLA to businesses
One hour response, 12-hour restoration time to services for $15.
Nov 9 2011 7:25AM
Google extends SLA for App Engine platform
Exits preview mode after 3.5 years.
Nov 8 2011 11:48AM
Amazon issues ten days credits for cloud outage
Post-mortem posted.
May 1 2011 10:42PM
Opinion: Time for Amazon to pay up over outage
The future of AWS hangs on how Amazon responds to the Easter outage.
Apr 28 2011 7:00PM
Opinion: Time for Amazon to pay up over outage
The future of AWS hangs on how Amazon responds to the Easter outage.
Apr 28 2011 2:38PM
Salesforce.com touts "track record" as SLA
Looks to insurance companies to address further demand.
Nov 5 2010 12:41PM
AussieHQ in Uber enterprise overhaul
Eyes Federal Government customers with high availability solution.
Aug 30 2010 6:22AM
Twitter builds custom data centre
Aims to improve service reliability.
Jul 22 2010 12:36PM
Google takes Apps cloud to the enterprise
New features, pricing for big business.
May 20 2010 4:19PM
Analyst: Chargeback too complex for most IT shops
Fine in theory, difficult in reality.
Mar 25 2010 2:22PM
Commbank CIO takes pay cut over Netbank outage
Telstra, SAP and Accenture staff also have to pay.
Sep 9 2009 3:53PM
Feature: In the fine print
Cloud Computing’s side effects may include no-win SLAs and data access on someone else’s terms.
Nov 28 2008 2:30PM
ISS Offers Money-Back Guaranteed SLA
Internet Security Systems (ISS) Tuesday said its Managed Protection Services now offer a money-back, guaranteed performance-based Service Level Agreement (SLA).
Jan 21 2004 11:53AM
An Effective Managed Security Relationship Depends on the SLA
Managed security services, the outsourcing of monitoring and management of security devices, is a fast-growing market.
Jan 19 2004 11:22AM
