Latest News
Facebook delays naming oversight board members until 2020
US regulator weighs action against Facebook over how its apps interact
Banks position for payments war as PAX enters Australia with Android card-killer terminal
NSW govt told to urgently improve cyber security resilience
Researchers criticise AI software that predicts emotions
cx
NBN Co to run CX transformation
Builds new CoE, plans to deploy new software.
Nov 19 2019 7:10AM
NAB watches cloud-based QuickBiz lending process gain traction
Major channel for new accounts.
Sep 9 2019 1:38PM
Qantas opens throttle on 'Voice of the Customer'
Brings all customer feedback instances across airline ops onto single platform.
Jun 14 2019 7:15AM
NAB scales up next best conversation to 3500 bankers
After small business banking pilot delivers 100 percent revenue uplift.
Apr 9 2019 12:34PM
DHS trial targets design weaknesses in digital services
Focuses on production use.
Apr 6 2018 6:30AM
IT's leading role in customer experience
[Blog post] A recipe for a customer-centred ethos.
Dec 22 2014 10:30AM
