cx
The NRMA embarks on a customer experience transformation
Uses 'voice of customer' to drive improvements and decision-making.
Jun 15 2021 6:45AM
Partner Content
Why resilience and CX should be on business leaders' agendas
Maintaining customers’ trust when things don’t go to plan.
May 25 2021 1:05PM
Rethinking digital experiences in 2021
Customer experience projects are in full swing. What should leaders consider?
May 17 2021 5:00AM
Services Australia in CX software search for son-of-myGov platform
Pushes ahead with GOVDXP build.
Feb 9 2021 8:51AM
ANZ preps for new banking platform pilot
ANZx trial slated for April.
Dec 18 2020 12:45PM
Aussie replatforms contact centre systems
Selects Amazon Connect.
Dec 16 2020 7:01AM
Yarra Valley Water embarks on CX overhaul
Selects Salesforce Customer 360.
Nov 27 2020 7:00AM
Mitsubishi Motors Australia invests in CX platform
Automates processing of 60,000 pieces of feedback.
Nov 23 2020 6:46AM
Beyond Bank modernises its contact centre environment
Puts focus on omnichannel experiences.
Oct 26 2020 6:50AM
Qantas Loyalty ramps up CX data collection
Customer attitudes reveal business insights.
Sep 30 2020 4:58PM
Government Digital Transformation Requires Customer Obsession
Government agencies can accelerate digital transformation and achieve mission success by implementing a customer-obsessed operating model. Download the Forrester guide to learn more now!
Aug 5 2020 2:26PM
SAP to spin off Qualtrics, partly unwinding $11 billion buy
After acquiring the company less than two years ago.
Jul 28 2020 6:19AM
Qantas sets 'digitalisation' as foundational piece for recovery
Unveils three-year strategy, including at least 6000 job cuts.
Jun 25 2020 10:15AM
7-Eleven Australia deploys facial recognition on customer feedback tablets
Says technology is 'not used for any other purpose'.
Jun 22 2020 2:28PM
Jemena powers up CX in search of real-time customer feedback
Deploying InMoment initially for contact centre ops.
May 20 2020 6:45AM
NBN Co to run CX transformation
Builds new CoE, plans to deploy new software.
Nov 19 2019 7:10AM
NAB watches cloud-based QuickBiz lending process gain traction
Major channel for new accounts.
Sep 9 2019 1:38PM
Qantas opens throttle on 'Voice of the Customer'
Brings all customer feedback instances across airline ops onto single platform.
Jun 14 2019 7:15AM
NAB scales up next best conversation to 3500 bankers
After small business banking pilot delivers 100 percent revenue uplift.
Apr 9 2019 12:34PM
DHS trial targets design weaknesses in digital services
Focuses on production use.
Apr 6 2018 6:30AM
