cx
Jemena powers up CX in search of real-time customer feedback
Deploying InMoment initially for contact centre ops.
May 20 2020 6:45AM
NBN Co to run CX transformation
Builds new CoE, plans to deploy new software.
Nov 19 2019 7:10AM
NAB watches cloud-based QuickBiz lending process gain traction
Major channel for new accounts.
Sep 9 2019 1:38PM
Qantas opens throttle on 'Voice of the Customer'
Brings all customer feedback instances across airline ops onto single platform.
Jun 14 2019 7:15AM
NAB scales up next best conversation to 3500 bankers
After small business banking pilot delivers 100 percent revenue uplift.
Apr 9 2019 12:34PM
DHS trial targets design weaknesses in digital services
Focuses on production use.
Apr 6 2018 6:30AM
IT's leading role in customer experience
[Blog post] A recipe for a customer-centred ethos.
Dec 22 2014 10:30AM
