cx

Beyond Bank modernises its contact centre environment

Beyond Bank modernises its contact centre environment

Puts focus on omnichannel experiences.
Oct 26 2020 6:50AM
Qantas Loyalty ramps up CX data collection

Qantas Loyalty ramps up CX data collection

Customer attitudes reveal business insights.
Sep 30 2020 4:58PM
Government Digital Transformation Requires Customer Obsession

Government Digital Transformation Requires Customer Obsession

Government agencies can accelerate digital transformation and achieve mission success by implementing a customer-obsessed operating model. Download the Forrester guide to learn more now!
Aug 5 2020 2:26PM
SAP to spin off Qualtrics, partly unwinding $11 billion buy

SAP to spin off Qualtrics, partly unwinding $11 billion buy

After acquiring the company less than two years ago.
Jul 28 2020 6:19AM
Qantas sets 'digitalisation' as foundational piece for recovery

Qantas sets 'digitalisation' as foundational piece for recovery

Unveils three-year strategy, including at least 6000 job cuts.
Jun 25 2020 10:15AM
7-Eleven Australia deploys facial recognition on customer feedback tablets

7-Eleven Australia deploys facial recognition on customer feedback tablets

Says technology is 'not used for any other purpose'.
Jun 22 2020 2:28PM
Jemena powers up CX in search of real-time customer feedback

Jemena powers up CX in search of real-time customer feedback

Deploying InMoment initially for contact centre ops.
May 20 2020 6:45AM
NBN Co to run CX transformation

NBN Co to run CX transformation

Builds new CoE, plans to deploy new software.
Nov 19 2019 7:10AM
NAB watches cloud-based QuickBiz lending process gain traction

NAB watches cloud-based QuickBiz lending process gain traction

Major channel for new accounts.
Sep 9 2019 1:38PM
Qantas opens throttle on 'Voice of the Customer'

Qantas opens throttle on 'Voice of the Customer'

Brings all customer feedback instances across airline ops onto single platform.
Jun 14 2019 7:15AM
NAB scales up next best conversation to 3500 bankers

NAB scales up next best conversation to 3500 bankers

After small business banking pilot delivers 100 percent revenue uplift.
Apr 9 2019 12:34PM
DHS trial targets design weaknesses in digital services

DHS trial targets design weaknesses in digital services

Focuses on production use.
Apr 6 2018 6:30AM
IT's leading role in customer experience

IT's leading role in customer experience

[Blog post] A recipe for a customer-centred ethos.
Dec 22 2014 10:30AM

Log In

Username / Email:
Password:
  |  Forgot your password?