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Home
cx
cx
Alinta Energy: “CX is everything”
As the energy retailer moves through customer experience transformation.
Digital Nation Staff
Sep 11 2024 11:01AM
Marketing
SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI
Began testing internally and externally over the next year and commercialise it by the end of March 2026.
Staff Writer
May 17 2024 4:15PM
HR
Opinion: Can a fraction too much friction improve customer experience?
insights from Digital Nation columnist, Beau Ushay.
Beau Ushay
May 7 2024 4:21PM
Marketing
How Fisher and Paykel stays customer first
According to chief digital officer, Rudi Khoury.
Athina Mallis
Nov 16 2023 1:42PM
Marketing
CX leaders need to focus more on service rather than branding: report
Bringing human-centric experiences back.
Athina Mallis
Jul 11 2023 12:14PM
Marketing
Using data to bring customers and brands together
The impact of data and analytics on marketing.
Athina Mallis
Jun 15 2023 9:50AM
Marketing
Woolworths wants to live-track Milkrun riders picking your order from shelves
Customers would be able to direct them what to buy.
Jeremy Nadel
Jun 13 2023 12:22PM
Software
Photos: Digital As Usual 2023
Held on May 30 at the Establishment Ballroom in the heart of Sydney.
Digital Nation Staff
May 31 2023 11:12AM
HR
Column: Focus where it matters to build a better marketing function
Are things moving fast for marketers?
Beau Ushay
May 30 2023 9:00AM
Marketing
To have good CX, make your experience forgettable
Relationship between service and experience.
Athina Mallis
May 26 2023 10:16AM
Marketing
How Ray White Corporate embraced digital transformation
Improving CX for tenants, sellers and buyers.
Athina Mallis
May 24 2023 11:13AM
Marketing
The importance of listening to customer feedback
Feedback to help the NRMA grow.
Athina Mallis
May 22 2023 9:00AM
Marketing
Haleon uses VR to unlock customer insights
Understanding insights through a digital lens.
Athina Mallis
Apr 26 2023 6:01AM
Emerging Tech
GPT-4 and AI can enhance or kill your brand–which depends on what you do next
The complex relationship between AI and CX.
Augie Ray
Mar 24 2023 10:31AM
Emerging Tech
Carma reinvents the wheel when it comes to selling used cars
An online dealership, not a marketplace.
Athina Mallis
Mar 16 2023 6:25AM
Finance
The importance of listening to customers: Utah Jazz CXO
Andrea Williams, chief experience officer, Utah Jazz.
Athina Mallis
Mar 13 2023 2:39PM
Marketing
Case study: Roses Only enhances customer service through its digital offering
Uses a suite of digital products.
Athina Mallis
Feb 27 2023 2:04PM
Finance
Increase investments in customer insights, cut tech debt, experiment in Web3: Forrester
2023 holds new possibilities and risks for leaders.
Athina Mallis
Sep 5 2022 12:02PM
Governance
Promoted Content
Winning strategies for complaints and disputes management in financial services
The ability to manage complaints and disputes, in an effective and compliant manner, is critical to success.
Staff Writers
Aug 15 2022 1:27PM
Promoted Content
Successful CXOs tie CX projects to executive level outcomes: Forrester
Increased revenue, decreased costs and improved resilience.
Velvet-Belle Templeman
May 10 2022 4:04PM
Marketing
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