SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI

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Began testing internally and externally over the next year and commercialise it by the end of March 2026.

SoftBank Corp aims to help call centre workers by 'softening' angry customer calls with AI
Dealing with irate customers can be extremely stressful for call centre workers but Japan's SoftBank Corp thinks it has a solution: artificial intelligence-enabled software that softens the tone of customers' voices. The country's third-largest telecoms provider aims to begin testing the ...

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