cx

Successful CXOs tie CX projects to executive level outcomes: Forrester

Successful CXOs tie CX projects to executive level outcomes: Forrester

Increased revenue, decreased costs and improved resilience.
Velvet-Belle Templeman May 10 2022 4:04PM Marketing
How Commbank says it humanises the service delivery experience

How Commbank says it humanises the service delivery experience

Developing deeper relationships.
Velvet-Belle Templeman Feb 24 2022 10:48AM Marketing
CX company Cyara secures $485m investment to accelerate growth

CX company Cyara secures $485m investment to accelerate growth

Investment to grow global leadership.
Digital Nation Staff Feb 2 2022 10:59AM Finance
VERSA appoints CX transformation technical director, Abhishek Malhotra

VERSA appoints CX transformation technical director, Abhishek Malhotra

Focus on conversational AI and contact centre AI.
Digital Nation Staff Jan 25 2022 2:20PM HR
Yarra Valley Water switches Oracle support to Rimini Street

Yarra Valley Water switches Oracle support to Rimini Street

Puts savings into digital transformation.
Kate Weber Jan 12 2022 12:32PM Strategy
How SelfWealth manages its explosive growth in customer numbers

How SelfWealth manages its explosive growth in customer numbers

Trading platform grows by 500 per cent while stock market doubles in size.
Velvet-Belle Templeman Dec 6 2021 12:55PM Marketing
Opinion: The Transference of Expectation meets The Great Resignation

Opinion: The Transference of Expectation meets The Great Resignation

Customer experience in focus.
Beau Ushay Nov 10 2021 12:15PM Marketing
Clicks not an accurate gauge of effective marketing

Clicks not an accurate gauge of effective marketing

Need holistic measurement of marketing ROI.
Velvet-Belle Templeman Oct 6 2021 1:00PM Marketing
Digital Nation: Decision-making culture will separate leaders from laggards

Digital Nation: Decision-making culture will separate leaders from laggards

Announcing our new Digital Nation series examining digital fitness.
Andrew Birmingham Jul 11 2021 7:27PM Digital Nation
The NRMA embarks on a customer experience transformation

The NRMA embarks on a customer experience transformation

Uses 'voice of customer' to drive improvements and decision-making.
Kate Weber Jun 15 2021 6:45AM Digital Nation
Why resilience and CX should be on business leaders' agendas

Why resilience and CX should be on business leaders' agendas

Maintaining customers’ trust when things don’t go to plan.
Staff Writer May 25 2021 1:05PM Partner Content
Rethinking digital experiences in 2021

Rethinking digital experiences in 2021

Customer experience projects are in full swing. What should leaders consider?
William Maher May 17 2021 5:00AM Reimagine the Future with Confidence
Services Australia in CX software search for son-of-myGov platform

Services Australia in CX software search for son-of-myGov platform

Pushes ahead with GOVDXP build.
Justin Hendry Feb 9 2021 8:51AM Strategy
ANZ preps for new banking platform pilot

ANZ preps for new banking platform pilot

ANZx trial slated for April.
Tess Bennett Dec 18 2020 12:45PM Financial Services
Aussie replatforms contact centre systems

Aussie replatforms contact centre systems

Selects Amazon Connect.
Tess Bennett Dec 16 2020 7:01AM Strategy
Yarra Valley Water embarks on CX overhaul

Yarra Valley Water embarks on CX overhaul

Selects Salesforce Customer 360.
Tess Bennett Nov 27 2020 7:00AM Strategy
Mitsubishi Motors Australia invests in CX platform

Mitsubishi Motors Australia invests in CX platform

Automates processing of 60,000 pieces of feedback.
Tess Bennett Nov 23 2020 6:46AM Software
Beyond Bank modernises its contact centre environment

Beyond Bank modernises its contact centre environment

Puts focus on omnichannel experiences.
Tess Bennett Oct 26 2020 6:50AM Financial Services

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