customer

Telstra assures security on remote IT support

Telstra assures security on remote IT support

New way to configure devices.
Staff Writers Oct 26 2010 3:23PM Hardware
Optus-NBN deal would make 'total sense', says Budde

Optus-NBN deal would make 'total sense', says Budde

NBN Co thirsts for customers and engineering skills.
Ry Crozier Oct 6 2010 2:15PM Telco/ISP
CBA's NZ bank Facebooks customer service

CBA's NZ bank Facebooks customer service

Goes beyond publishing.
Liam Tung Sep 14 2010 6:20AM Financial Services
Westfield customer details exposed in data breach

Westfield customer details exposed in data breach

Notifies Bondi customers in show of good faith.
Brett Winterford Aug 12 2010 7:20AM Security
Basslink throws weight behind NBN Tasmania

Basslink throws weight behind NBN Tasmania

Touts new POPs among expansion plans.
Ry Crozier Aug 2 2010 6:00AM Telco/ISP
HP and Alcatel-Lucent outline 10-year strategy

HP and Alcatel-Lucent outline 10-year strategy

Unified communications and collaboration partnership.
Dan Worth May 25 2010 6:38AM Networking
IBM tool taps social networking data for CRM boost

IBM tool taps social networking data for CRM boost

Predictive intelligence software identifies behavioural attitudes.
Spencer Dalziel May 12 2010 3:27PM Software
Durex leak reveals customer details

Durex leak reveals customer details

Condom vendor exposes customers.
Dan Raywood Apr 1 2010 4:15PM Security
Super Cheap Auto drives up IT budget

Super Cheap Auto drives up IT budget

CRM system and comms terminals on buy list.
Ry Crozier Feb 18 2010 12:45PM Software
Nexus One users complain of poor 3G connection

Nexus One users complain of poor 3G connection

Phone causing more problems for web giant.
Dan Worth Jan 12 2010 6:39AM Hardware
Revealed: Telstra-NBN asset deal dangers

Revealed: Telstra-NBN asset deal dangers

Duct damage an unknown in negotiations.
Ry Crozier Dec 8 2009 12:15PM Telco/ISP
Telstra looks to the web for feedback loop

Telstra looks to the web for feedback loop

Looks to harness the views of 18,000 customers to improve customer service.
Brett Winterford Dec 7 2009 3:17PM Telco/ISP
Symantec falls as Romanian hacker strikes again

Symantec falls as Romanian hacker strikes again

SQL injection attack exposes customer data.
Phil Muncaster Nov 24 2009 6:26AM Security
Vocus creates CIO role

Vocus creates CIO role

Former Soul/TPG executive spearheads customer portal and "burstable" IP projects.
Ry Crozier Oct 26 2009 12:32PM Telco/ISP
aaNet to raise ADSL1 plan prices

aaNet to raise ADSL1 plan prices

Funds extension of customer support service.
Staff Writers Oct 19 2009 3:04PM Telco/ISP
Salesforce teams with Cisco for call centre package

Salesforce teams with Cisco for call centre package

New service combines Unified Communications with Service Cloud.
Shaun Nichols Oct 6 2009 2:39PM Networking
Webinar: Put Twitter to work in your business

Webinar: Put Twitter to work in your business

Social media lessons for every IT manager today on the Twitter stream.
Staff Writers Sep 30 2009 5:33PM Strategy
MYOB moves into CRM

MYOB moves into CRM

Outlook plug-in provides CRM on a budget.
Brett Winterford Sep 24 2009 12:19PM Software
Retailers indicted in US$22m identity theft fraud

Retailers indicted in US$22m identity theft fraud

AT&T and T-Mobile get stung for million.
Iain Thomson Aug 25 2009 1:17PM Hardware
SAP eyes NBNCo as a customer

SAP eyes NBNCo as a customer

Also explores joint products with telcos.
Staff Writers Aug 11 2009 2:36PM Software

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