services australia

NDIS goes with Salesforce for second CRM

NDIS goes with Salesforce for second CRM

And starts developing a new participant app.
Justin Hendry May 19 2020 12:47AM Strategy
Deloitte collect $9.5m for stage one of myGov rebuild

Deloitte collect $9.5m for stage one of myGov rebuild

Beta platform slated for September.
Justin Hendry May 11 2020 3:27PM Strategy
NDIS to move to real-time claims, support payments

NDIS to move to real-time claims, support payments

Search for payment solution begins.
Justin Hendry May 11 2020 1:30PM Strategy
McKinsey tapped for myGov upgrade business case

McKinsey tapped for myGov upgrade business case

Key platform an increasingly outsourced affair.
Justin Hendry May 4 2020 5:00PM Strategy
Medicare to share Centrelink's new SAP-based payments platform

Medicare to share Centrelink's new SAP-based payments platform

Legacy platform to finally get the boot.
Justin Hendry Apr 30 2020 6:57AM Strategy
Services Australia doubles myGov capacity again to meet demand

Services Australia doubles myGov capacity again to meet demand

From 150k to 300k concurrent users.
Justin Hendry Apr 20 2020 7:36PM Strategy
DTA reveals its three-step myGov overhaul path

DTA reveals its three-step myGov overhaul path

After horror week for existing portal.
Justin Hendry Mar 26 2020 1:18PM Strategy
Morrison blames Centrelink's legacy stack for welfare claims fiasco

Morrison blames Centrelink's legacy stack for welfare claims fiasco

But says rushed changes will make things worse.
Julian Bajkowski Mar 25 2020 2:22PM Financial Services
myGov logins surpass 3 million in less than 24 hours

myGov logins surpass 3 million in less than 24 hours

And likely to increase as new COVID-19 bans introduced.
Justin Hendry Mar 24 2020 10:46PM Software
myGov still stalling even after capacity tripled to 150,000

myGov still stalling even after capacity tripled to 150,000

"My bad not realising the sheer scale of the decision".
Justin Hendry Mar 24 2020 1:25PM Software
DDoS attack blamed for myGov issues

DDoS attack blamed for myGov issues

Portal maxes out concurrent user limits.
Justin Hendry Mar 23 2020 2:05PM Software
myGov set for Facebook-like overhaul

myGov set for Facebook-like overhaul

Citizens to get single view of government.
Justin Hendry Mar 16 2020 8:45AM Strategy
Govpass: The DTA's answer to Australia's digital ID problem

Govpass: The DTA's answer to Australia's digital ID problem

Benchmark Awards 2020 finalist.
Justin Hendry Mar 4 2020 6:50AM Projects
Services Australia IT contractor costs double in two years

Services Australia IT contractor costs double in two years

Now spending more than $500 million annually.
Justin Hendry Feb 4 2020 6:57AM Strategy
Services Australia embarks on CIO group 'redesign'

Services Australia embarks on CIO group 'redesign'

Prompted by new MoG induced digital-first remit.
Justin Hendry Jan 22 2020 6:45AM Strategy
ATO reveals cause of tax time IT outage

ATO reveals cause of tax time IT outage

Fault traced to two routers after traffic spike.
Justin Hendry Jan 10 2020 12:20PM Strategy
Inside Infosys' complex Centrelink payments calculator overhaul

Inside Infosys' complex Centrelink payments calculator overhaul

Project enters week three.
Justin Hendry Dec 6 2019 6:50AM Strategy
Federal IT funding shake-up floated by Services Australia minister

Federal IT funding shake-up floated by Services Australia minister

Current model "inhibiting" agile.
Justin Hendry Dec 2 2019 1:40PM Strategy
Infosys wins massive Centrelink payments engine deal

Infosys wins massive Centrelink payments engine deal

Beats IBM, Accenture for crucial WPIT project.
Justin Hendry Nov 29 2019 1:30PM Strategy
Legacy systems, digital skills shortages a big thumbs down in APS report

Legacy systems, digital skills shortages a big thumbs down in APS report

State of the Service census lays bare the struggle to transform.
Julian Bajkowski Nov 29 2019 1:06PM Financial Services

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