services australia

Govt settles robodebt class action, agrees to pay $112m in compensation

Govt settles robodebt class action, agrees to pay $112m in compensation

On day of planned trial.
Nov 16 2020 3:04PM
Reading the tea leaves: How Services Australia used analytics during Covid

Reading the tea leaves: How Services Australia used analytics during Covid

Key to Centrelink online services, telephony fixes.
Nov 13 2020 6:55AM
Services Australia repurposed a years-old ID solution to meet Covid demand

Services Australia repurposed a years-old ID solution to meet Covid demand

'Connected ID' fills the gap.
Nov 5 2020 1:13PM
First payments now flowing through Centrelink's SAP payments platform

First payments now flowing through Centrelink's SAP payments platform

'Payment Utility' replaces ISIS for parenting allowance, pensions.
Nov 3 2020 6:42AM
JobKeeper data matching flags 135,000 payment discrepancies

JobKeeper data matching flags 135,000 payment discrepancies

Program informing "proactive" compliance approach.
Oct 30 2020 11:53AM
Services Australia trials OCR on Centrelink claims

Services Australia trials OCR on Centrelink claims

Capgemini solution accelerates document processing.
Oct 16 2020 12:51PM
Centrelink IT overhaul scores $540m for final tranche

Centrelink IT overhaul scores $540m for final tranche

Budget 2020: WPIT allocation surpasses $1.1bn.
Oct 6 2020 9:50PM
Son-of-myGov working beta quietly arrives

Son-of-myGov working beta quietly arrives

But most services still on their way.
Sep 29 2020 6:55AM
Centrelink IT system risks 'largely' managed during WPIT overhaul

Centrelink IT system risks 'largely' managed during WPIT overhaul

But original purpose of billion-dollar rebuild in jeopardy, auditor finds.
Sep 25 2020 12:58PM
Services Australia to bring digital kiosks, wait tracking to service centres

Services Australia to bring digital kiosks, wait tracking to service centres

Becomes more like Service NSW.
Sep 17 2020 12:15PM
Telstra to block Services Australia SMS phishing scams

Telstra to block Services Australia SMS phishing scams

Launches pilot program.
Sep 15 2020 3:34PM
Services Australia prepares to match payroll data to prevent overpayments

Services Australia prepares to match payroll data to prevent overpayments

Data exchange rises from the ashes of robodebt.
Sep 15 2020 6:55AM
Deloitte's son-of-myGov platform build price jumps another $5 million

Deloitte's son-of-myGov platform build price jumps another $5 million

Six-month contract now worth $28 million.
Sep 4 2020 5:00PM
Services Australia poaches DFAT CIO for CISO

Services Australia poaches DFAT CIO for CISO

After former IT security chief joined Telstra.
Sep 2 2020 6:55AM
Centrelink's new payments engine enters build phase

Centrelink's new payments engine enters build phase

Infosys completes proof of design, picks up $143m contract.
Aug 11 2020 6:58AM
Services Australia chatbot use soars 600 percent during COVID

Services Australia chatbot use soars 600 percent during COVID

More than five million hits in five weeks.
Aug 4 2020 12:04PM
Australia's most impersonated government agencies

Australia's most impersonated government agencies

As ranked by the ACCC.
Jul 21 2020 11:13AM
Medicare to reuse Centrelink's new payments calculator

Medicare to reuse Centrelink's new payments calculator

Pegasystems platform to be utilised across Services Australia.
Jul 7 2020 6:34PM
Services Australia loses CISO Narelle Devine

Services Australia loses CISO Narelle Devine

Will move to Telstra to fill vacant Asia Pacific CISO role.
Jun 25 2020 3:21PM
ATO to match data for early access super scheme, JobKeeper crackdown

ATO to match data for early access super scheme, JobKeeper crackdown

Three million Aussies in the crosshairs.
Jun 23 2020 1:36PM

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